Trusted Agent profile Β· Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Bournemouth, Christchurch and Poole and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,746 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Bournemouth, Christchurch and Poole (three offices), Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,746 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,741

Reviews on Google

All 11 offices

The Trusted Agent logo

5.0 / 5

2

Reviews on The Trusted Agent

All 11 offices

Trustpilot logo

3

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Kyle and Markus were excellent at helping me buy my first home! They were both very professional and efficient at getting things underway but also very friendly and genuine! When I come to sell, I will be giving them a call, no doubt about it!!! :)

Reem Β· 11 January 2018 Β· Austin & Wyatt Canford Heath

Agent replied Β· 9 January 2025

Hello Reem, thank you for the wonderful 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Kyle, Markus and the team at Austin & Wyatt, Canford Heath. Best of luck with settling into your new home. Many thanks.

5/5

Google

Can't thank Scott and his team at Austin and wyatt enough for all their help selling our flat. We feel he went above and beyond for us to ensure a smooth quick sale! Would definitely recommend.

Lauren Β· 11 November 2017 Β· Austin & Wyatt Lower Parkstone Sales

5/5

Google

I've recently used Scott and Austin & Wyatt in Lower Parkstone to sell my house. I was hugely impressed with the professionalism and honesty Scott showed throughout the process. I've been out the country, but haven't had to chase the team up on anything. Scott kept me informed of the viewings, feedback and offers at all times and helped us secure a sale quickly and for a good price. Would happily recommend to anyone.

Matthew Β· 11 November 2017 Β· Austin & Wyatt Lower Parkstone Sales

1/5

Google

Worst case scenario is you will be homeless if you use Austin & Wyatt to fined you a new home In fact is the only scenario. Never trust Angel Ore Richard ore you will be in trouble No more said.. πŸƒπŸƒπŸƒπŸƒπŸƒ …

Blade Β· 26 October 2017 Β· Austin & Wyatt Lyndhurst Sales

Agent replied Β· 24 October 2024

I am very sorry to hear that your experience has not been positive and I would like to thank you for drawing this to our attention. We act on behalf of our landlords and follow their instructions, after weeks of negotiating with the Landlord and finally agreeing terms, it was the Landlord who decided not to proceed. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many Thanks, Branch Manager

1/5

Google

I do not recommend.

Krzysztof Β· 26 October 2017 Β· Austin & Wyatt Bournemouth Sales

Agent replied Β· 24 October 2024

Hello Krzysztof, Thank you for taking the time to leave us this feedback. If you would like to go into more detail, please email me at review@countrywide.co.uk

5/5

Google

Friendly and helpful staff. Kyle was excellent at keeping me up to date and pushing the sale through.

Sarah Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Sarah, thank you for taking the time to leave this amazing 5 star review! it's great to see that the personal and straightforward approach taken by the Canford Heath branch of Austin & Wyatt, made this a stress free experience for you. Kind regards.

5/5

Google

I would recommend the team at Austin & Wyatt to anyone wishing to sell their property, they are very professional in their manner and always kept us well informed. Thanks again to the team on Canford Heath

JOHN Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi John, Really great to read another 5 star review for the Canford Heath branch of Austin & Wyatt Estate Agents. Thank you so much for the recommendation and congratulations on the sale of your property. Your comments will be passed on to to the team. Kind regards.

5/5

Google

Excellent service throughout a difficult sale. The team at Austin and Wyatt sold our property quickly and efficiently despite some hurdles. I recommend them most highly.

Georgina Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Dear Georgina, Congratulations on the sale of your property! The Austin & Wyatt team in Canford Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. Many Thanks for the 5 star review and recommendation.

5/5

Google

Thanks to all at Austin Wyatt for the help in selling our property on Waterloo. Especially Kyle for keeping us informed through out the process. Kind regards. John & Carole

John Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi John, Congratulations on the sale of your property! The Austin & Wyatt team in Canford-Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will share your kind comments to Kyle and the entire team at the branch. Many thanks.

5/5

Google

I can only imagine the problems your team experienced throughput the sale of my property but Kyle made it seamless throughout, keeping us well informed through the entire journey and for which we are truly thankful. A great asset to the company Jimmy

Jimmy Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Thank you Jimmy for your amazing 5* review of Austin & Wyatt, Canford Heath. I will make sure your kind words are passed to the branch team. Kind regards, Scott

5/5

Google

5* service from start to finish. We have now used Austin and Wyatt twice and cannot recommend them highly enough. Kyle and his team are professional, honest and always go above and beyond.

Danielle Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Danielle, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Austin & Wyatt in the Canford-Heath branch. Kind regards.

5/5

Google

I literally can't fault the canford teams service with the sale and purchase of our properties. From the start we felt assured we would be looked after and the guys in the office did not disappoint. They are so professional, friendly and hard working, would highly recommend Austin and Wyatt

Sam Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Sam, Congratulations on the sale and purchase of your property! The Austin & Wyatt team in Canford-Heath aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service throughout your sale and purchase. Many thanks!

5/5

Google

My husband and I sold a property in Canford Heath in January of this year. Kyle and his team could not of worked harder for us with their patience and persistence. We had constant feedback and were not left in the dark. If you are selling in the Canford Heath area of Poole we highly recommend you get these guys on your side.

Tracy Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Tracey, Thanks for the wonderful, 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Austin & Wyatt team in Canford Heath. I will make sure your kind comments are pass on to Kyle and the entire team at the branch. Kind Regards.

5/5

Google

I can not rate Austin and Wyatt highly enough, when selling our house recently Kyle, David & Marcus were a fantastic help. We were kept in the loop the whole time and what seemed like a very daunting experience was made much easier by all the help and support from all the staff at the branch. Thank you all again

Charlie Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Charlie, Thank you once again for your wonderful review and congratulations on your sale! I'm pleased to see that you benefited from the passionate and personal approach taken by the Austin & Wyatt team in Canford-Heath and was kept up to date at all times during your sale. I will pass on your kind comments to David, Marcus and the entire team at the branch. Many thanks.

5/5

Google

Kyle from Austin and Whyatt is highly recommended. He is very professional and extremely helpful. We had a slightly difficult experience getting exchanged and he went out of his way to ring the solicitors for us and make sure it went though so we didn't lose our critical completion date. Very helpful team and would highly recommended. Thank you.

Sophie Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Sophie, Thank you for the great recommendation! The Austin & Wyatt team in Canford-Heath are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. I will pass on your wonderful review to Kyle and the rest of the team, many thanks!

5/5

Google

Thank you so much to Austin & Wyatt Canford Heath for all you did in selling our house. We gave Kyle, Marcus & David the task of selling our house in a short time frame as we had made the decision to emigrate to Australia and needed the sale of our family home to have gone through within the few months we had before our booked flights. Kyle came to the house and went through the whole sales process with us, giving us all the options we could have. We agreed on the best way to maket the property and there was no holding back with the team. They all worked extremely hard phoning out and arranging viewing appointments for an open weekend ahead of when our property was due to go live. Within 24 hours of going live online, with fantastic photos and a brilliant property brochure worked on by Kyle, we had a great offer on the house, and following our open house we had several further offers. As always, both Marcus, the agent who initially worked with the buyer, and Kyle, the branch manager who continued to work the sale through from offer to completion, were both highly professional, competent, reliable and friendly people. We wouldn't hesitate to recommend them to close family and friends and would use their services time and time again. We put our whole trust in Kyle and the team at Canford Heath knowing that with their brilliant reputation they would be the best agents to market our property and follow it through till completion smoothly, and of course it paid off. Nothing is too much for Kyle who puts his whole heart into the business, doing everything in his power to keep both vendors and buyers as informed & happy as they can be. He goes above and beyond the call of duty for a standard branch manager, and we are so greatful for every effort he made for us. Thank you again to Kyle, Marcus & David for all of your time and efforts in selling our home and we wish you every success in your outstanding estate agency. With Kind Regards Jade & Rob Grant

Robert Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Dear Robert, Thank you for taking the time to leave this wonderful five star review. The team at Austin & Wyatt, Canford Heath strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with the entire team at the branch, many thanks.

5/5

Google

We bought a house from Kyle and the team and they were excellent in pushing the solicitors to reach the critical exchange date in order to enable us to apply for our children's schools before the admissions deadline. It was a stressful time for all parties but they kept in contact every step of the way and worked incredibly hard. I would especially like to thank David who was very helpful and had a wealth of knowledge on the local area, as we moved from another county and did not know the area at all. The entire team were fantastic from start to finish. I would definitely recommend them.

Laura Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Hi Laura, Thank you for taking the time to leave this wonderful five star review. The team at Austin & Wyatt in Poole, strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Kyle, David and the entire team at the branch, many thanks.

5/5

Google

We recently bought a property being sold through Austin and Wyatt and have been very impressed with their service. Kyle who managed the sale has been fantastic and worked hard to ensure the sale went through, chased the other agents and solicitors regularly where other agents were not communicating. We believe that this sale may have fallen through if not for Kyle and his perseverance. We would recommend this agent to anyone considering selling a property as their service far exceeded any agent we have dealt with before.

Jacqueline Β· 26 October 2017 Β· Austin & Wyatt Canford Heath

Agent replied Β· 24 October 2024

Thank you for taking the time to leave us this wonderful review and recommendation. We always are glad to hear excellent feedback about the service we deliver to all our customers. I will make sure i share your review with Kyle and the entire team at Austin & Wyatt in Canford Heath for delivering their proven 5* service. Kind regards,Sarah

5/5

Google

Rating only, no written review.

Jordan Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Thank you for taking the time to leave us this fantastic five star rating, it is great to see that you were very happy with the service the team at Austin & Wyatt in Southampton provided you. Many Thanks.

5/5

Google

Rating only, no written review.

Karina Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Thank you for your wonderful 5* review of Austin & Wyatt in Southampton.

5/5

Google

Brilliant from start to finish

Kate Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Hi Kate, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of the teams brilliant service. Many thanks, Austin & Wyatt.

1/5

Google

Absolute joke. Tried calling a few times from 9am to 11am and it constantly went to voicemail. Left a message for them to call me back. 2 hours later, no response so called another branch to see if they were open. The lady I spoke to said she would send them an email and get someone to call me back. 3 hours later, and after trying to call again a couple of times, still no response or call back. Called the other branch again and the same lady said she would call them and chase herself and that someone would call me back. It's now 1pm the next day and still no response. If the company are this incompetent when it comes to picking up a phone and calling a potential new customer, then I dread to think what they're like as an estate agent.

Kyle Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Thank you Carl for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk

3/5

Google

The main issue with A&W is the fact that it is a "one stop shop" of a mortgage broker, estate agent & solicitors. Because of this, I found it hard to get a straight answer from any department when dealing with them. However, the team there are helpful and friendly.

Oscar Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Hi Oscar, Thank you for your review, it's great to see the staff have always been helpful ad friendly, however please let us know if there is any way you feel we could improve our service. Many thanks, Austin &Wyatt.

1/5

Google

Two issues with the lettings team. 1) On arrival the electric shower in my property was broken. I was told as running water available that this was all they were required to provide and that it would be fixed in due course - meaning my disabled mother had to travel to a local pool to maintain her personal hygiene. 2) Having paid my Β£850 rent in full and on time throughout the course of my rental - a breakdown in communication internally currently has seen me wait weeks for a refund to be processed. Rather than attend to this I was told I had to wait for them to negotiate with the landlord to secure funds (who lived in the far east). Considering the fee's I paid - this is not the level of service i would expect. Be warned!

Thomas Β· 24 October 2017 Β· Austin & Wyatt Southampton Sales

Agent replied Β· 22 October 2024

Good morning, I can see that you had a shower over your bath and once the shower was reported it was fixed within a week and you confirmed that you were happy with the outcome from this. I believe during this period you still had access to the bath allowing you to use this. I can see that you were the only named Tenant and we were not aware that you had someone else living with you so I am afraid that we were not able to tend to the needs of your mother. Your refund should now have been processed but if you have not received this, please give us a ring or pop in to the office. With many thanks, A&W

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 264 reviews rated 5.0 out of 5, followed by Bournemouth with 241.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.

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