Austin & Wyatt Southampton Sales reviews

★★★★★ 5/5

Google

Very helpful with first time buyers, people looking to get started. James Murphy was great to deal with as he was effective and communicated everything flawlessly!

Kacper · 10 January 2026

★★★★★ 5/5

Google

I don't usually leave reviews, but this time it wouldn't be fair not to. Recently had an in-person property valuation done by Gobind, and the service was absolutely incredible! Although I wasn't even in a position to sell the property, he still took the time to help me ascertain its current value for which I am highly grateful. The conversation I had with Gobind and his fellow colleague AJ was very helpful and informative, and I can honestly say they've gone above and beyond. For anyone looking for a property valuation or even to buy/sell property, Austin and Wyatt would be your best shot by far, as I can guarantee you won't receive the same level of service anywhere else but here. Many thanks again to Gobind and his team, and I look forward to catching up with them soon!

David · 27 December 2023

★★★★★ 5/5

Google

We recently entrusted our property to Austin & Wyatt for letting purposes and couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final signing of the lease agreement, Jade West exhibited professionalism and expertise that surpassed our expectations. Their thorough understanding of the market allowed us to set a competitive rental price that attracted numerous potential tenants. The letting agent took charge of the entire process, from marketing the property effectively to conducting viewings promptly. Their attention to detail in showcasing the property's unique features and amenities ensured that it stood out among other listings in the area. Communication was outstanding throughout the process. We were kept informed at every stage, receiving regular updates on viewings and prospective tenants. Their prompt responses to our queries and concerns were highly appreciated, fostering a sense of confidence and trust in their abilities. Moreover, their proficiency in vetting potential tenants was impressive. They conducted comprehensive background checks, ensuring that the selected tenant met our criteria and would be a responsible occupant of our property. The efficiency in handling the paperwork and lease agreements was commendable. They guided both us and the tenant through the process, making it seamless and hassle-free for all parties involved. Overall, our experience with Jade was outstanding. Their professionalism, attention to detail, and dedication to providing a top-notch service made the entire letting process stress-free and successful. We highly recommend Austin & Wyatt to any landlord seeking a reliable and proficient letting agency. Their commitment to excellence truly sets them apart, and we will undoubtedly continue to entrust our property to them in the future.

Bachahat · 27 December 2023

★★★★★ 5/5

Google

Had a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU

Debbie · 25 February 2024

★★★★★ 5/5

Google

While searching for a home for myself and my partner I faced lots of challenges with other agencies not really helping with my search untill I was in contact with austin and wyatt, I was met with friendly professional support from being shown around the property by James Murphy who was every bit of a gentleman, polite well mannered was ready with answers to our questions and humble to admit if he didn't. Once contact was made with Jade West in office to proceed with arrangements she was extremely welcoming really approachable very knowledgeable and was really patient to take the time to help me have a full grasp of all details we would need to know. All processes were completed in a timely manner. My hats off to austin and wyatt london road southampton, you deserve every one of these stars. me and my partner couldn't be happier

James · 10 October 2025

★★★★★ 5/5

Google

We recently used Austin and Wyatt for a very rushed and stressful move from Scotland to Southampton, due to relocation for work. Austin and Wyatt were so helpful throughout the whole process, but I need to single out Jade who I feel went above and beyond when our initial property was withdrawn from rental just a few weeks before we were due to move, and located and secured us a property in the same area. It was a very stressful 48 hrs for all involved.

Hayley-Marie · 10 October 2025

★★★★★ 1/5

Google

Needed advice on a payment plan for this months rent, spoke to someone for about 30 seconds. Then he put the phone down on me, I tried calling straight after the call ended and I’m getting put to voicemail now 2x in a row. They are still open and being ignorant of my issues

Michael · 10 May 2026

★★★★★ 5/5

Google

The lettings team at London Road, Southampton are brilliant. Excellent service, good communication and always professional. We fully trust Katherine and her team with our rental properties. Would highly recommend.

Tony · 10 October 2025

★★★★★ 1/5

Google

One of the most disappointing and stressful experiences I’ve ever had with an estate agency. We made an offer on a property that was advertised as freehold, and were assured throughout the early stages of the process that this was correct. As first-time buyers, we relied heavily on the agency’s recommendations and went with their suggested mortgage broker and solicitor, trusting that things would be handled professionally. Three months into the process, after providing every document requested and enduring long delays and poor communication from their recommended legal team, we were informed that the property was actually leasehold, not freehold as originally advertised. By this time, we had committed significant time and money, and had even given notice to our current landlord. The agency began pressuring us to pay for the freehold purchase ourselves, despite the misrepresentation not being our error. Although I repeatedly asked for written confirmation from the seller’s solicitors about what was agreed to over the phone, none was ever provided, despite assurances. Eventually, I agreed to cover not only the cost of the freehold but also the seller’s legal fees, on top of our own, just to avoid losing the house. This was a massive financial strain. But after all this, the seller withdrew from the sale anyway, again, with no formal notice sent to our solicitor. The property was relisted for £10,000 more, and my legal team is still chasing confirmation to close the file. Our mortgage lender hasn’t been officially informed either. The entire experience has left us out of pocket by over £1,500, without a home, and now struggling to secure alternative accommodation, all while caring for young children. To say this process was handled unprofessionally would be an understatement. From misadvertising the property, to lack of formal communication, to constant pressure tactics, this has been a costly and deeply upsetting ordeal. If you’re a first-time buyer, proceed with extreme caution.

Andreea · 23 August 2025

★★★★★ 5/5

Google

Excellent service. The whole process was smooth, clear, and absolutely stress-free. Quick responses, clear guidance, and true professionalism. I really felt supported every step of the way. Highly recommended.

Matt · 3 October 2026

★★★★★ 5/5

Google

We are very grateful for your agency's excellent service, and thanks to James for showing us the property, especially thankful to Jade for her efforts in moving things forward.Thanks to your team, we are fortunate to find such a great landlord and house. We hope other tenants can also find a home that suits them perfectly. Christina

Zhu · 22 September 2024

★★★★★ 5/5

Google

Gobind, Mia and James have been really helpful all the way through my property sale. 1)Achieving market value at a challenging time in the market. 2)Communicative: helpful over the phone and weekly vendor updates 3) easy to deal with 4) honest about pricing and what was achievable rather than being overly ambitious just to get the listing

Luke · 10 March 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Recently rented a new house, and I couldn’t be happier with the experience! James Murphy was incredibly helpful throughout the entire process. He was professional, responsive, and went above and beyond to make everything smooth and stress-free. His knowledge and dedication truly made a difference. Thank you, James, for your outstanding service!

AntonioR · 10 October 2025

★★★★★ 3/5

Google

I love to see that other clients had a better experience than I had with this agency. Mine was shocking. Lost keys to the property purchased? Tick! Key documents missed to be submitted to relevant parties causing delay? Tick! Arrogant, condescending, bordering on unprofessional behaviour and communication? Also tick! I could go on. I couldn't wait for the purchase process to finish, which eventually took 9 month! And funnily enough, A&W were not even my estate agent. I personally definitely would not recommend this branch.

Daria · 23 October 2022

★★★★★ 3/5

Google

All the staff are very welcoming and friendly. We've been very happy with the support given whilst moving into the property. However once in the property, the support has been less impressive. Usually quite prompt at fixing issues, but theres a few things that are fully ignored. I've had a leak under my sink for almost 2 months, had a plumber sent out for something else and was told not to fix this leak. I've left voicemails, emails and texts, all of which have been ignored for multiple weeks

Leo · 26 May 2025

★★★★★ 5/5

Google

The team at Austin & Wyatt has been excellent. Mia Cove has handled the sale of my house and she has been great in keeping track of the process and coordinating the communication between the different people involved in the chain. The team is very professional and friendly. Once they handled the case finding a buyer and completion was a relatively quick process. I highly recommend them.

Yasir · 10 October 2025

★★★★★ 5/5

Google

Just wanted to say a massive thank you to Gobin at london road branch for helping us sell our flat. Always eager to help, very friendly and makes you feel welcome. Also shout out to Lainie-Mae for communicating with me regards the solicitors and thank you for all your help and support. We will sure to use you guys again when we purchase our next property. 😊🙏😊

Hasan · 23 October 2023

★★★★★ 1/5

Trustpilot

Disinterested, non-existent service

Austin & Wyatt Bournemouth: It was only when I threatened to terminate the contract that they pulled their finger out and started allowing viewings. The sales process took an entire year thanks to the buyer’s solicitor (recommended by Austin Wyatt). The entire process has been nothing but stress. Please contact the lovely Marta at Palmer Snell for a much better service.

Bill · 1 August 2026

★★★★★ 5/5

Google

Thankyou to both A&Y Sales and A&Y Lettings for my Southampton property's smooth sale transition. Although it was probably one of your simplest sales duer to my A&Y tenant being the buyer, it was my first sale so your assistance with both parties' legal people was invaluable. The tricky management of the final month's rent and so many maintenance items by the Lettings team over 15 years has been exemplary. I particularly commend Christopher P for his diplomatic liaison with tenants and in handling issues. Having both services with A&Y greatly eased and materially assisted the sale transition process. I will commend A&Y tenancy management & Sales to all the landlords among my contacts

Anthony · 25 April 2025

★★★★★ 5/5

Google

This was my first time renting from Austin and Wyatt. Jade West (senior lettings negotiator) handled our renting process, she was so helpful and kind. She even contacted me personally about a rent offer which turned out to be such an amazing flat, better than I could've hoped for in such a short time which I'm extremely grateful for. She takes time to get to know your needs and what you look for in a house/flat so my experience with her and all the team in London Rd was very positive and I will definitely look for buying from the in the future!

Weronika · 24 April 2025

★★★★★ 5/5

Google

Recently rented a property off of Austin and Wyatt and it’s been fantastic, from the initial viewing with James to being accepted has been great, Jade has been more than accommodating with everything and the whole team have done an standout job 😁 thanks again …

Double · 10 October 2024

★★★★★ 5/5

Google

First class service. They helped us from the beginning with the documentation regarding the apartment, answered all our questions very carefully and in detail. All team have high knowledge of customer service and is very familiar with the situation on the housing market. Always smiling, professional and ready to help. We are very happy and cannot imagine better help than the one we received.

Wiktoria · 10 October 2025

★★★★★ 5/5

Google

I was looking for my next flat to move in and I was really satisfied with the service from Austin & Wyatt. Whenever I emailed or called them they were always very responsive and they really gave me consulting. They listened and considered what I was saying about the type of flat I was looking for and suggested me those when new available flats got on a market. Thanks to them I could find a place I was looking for. Especially Natalie Eustace and Rosie Heatley were very professional and helpful.PositiveResponsiveness, Quality, Professionalism

James · 23 October 2021

★★★★★ 5/5

Google

As we were looking for a new rented property, the lettings manager Natalie was beyond helpful. She hosted the viewing for us and she was able to tell us everything about the property and handled the whole process. She was very patient and responsive with phone calls and emails, I was never waiting long for a reply. Natalie made the whole process so easy for everyone involved by helping us step by step and I couldn’t have asked for a better service!PositiveResponsiveness, Quality, Professionalism, Value

Kirsty · 23 October 2021