Trusted Agent profile · Dorset and Hampshire

Verified

Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...TG, 19 July 2017Read the review from sellers

Buyers1 review

5.0 / 5 Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Sarah, 31 January 2018Read the review from buyers

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Both David and Kyle have been nothing but amazing throughout the whole process of buying our first home. From David discussing the property with us over the phone at the start and arranging for us to view the property multiple times and for Kyle going above and beyond to answer/update us on the latest whenever we required. I cannot thank Kyle enough for all the extra chasing he did to help us get this over the line and to exchange. Being a first time buyer and literally having no idea how things worked, Kyle was always happy to explain the process which helped ease the stress of it all. Thanks again for all your help!

Sami · 18 May 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Many thanks for your wonderful comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We loved our experience with Austin and Wyatt. We approached them in July to sell our 3 bedroom house. They worked with us to get us the quick sale we wanted at a price we were happy with. Within three weeks we had accepted an offer. Manuel …

Ellie · 16 April 2021 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

4/5

Google

Kyle was super patient and helpful, dealing with some awkward moments. Many thanks.

J · 29 March 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

We were so happy with the service provided, Kyle was friendly, helpful and informative, highly recommend to anyone.

Olivia · 29 March 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Purchased a house through Marcus and dealt with Kyle later on down the line. Couldn't be happier with the service that has been provided. Kyle has been brilliant with keeping on top of things, keeping everyone in the know and responding to all and any queries. Even through the pandemic they were absolutely outstanding and at no point could have asked for more. Always accommodating, even when we went for 3 viewings on the same house. If I could give more than 5 stars I would have.

Paul · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Friendly staff, quick at responding to any queries and always kept me informed of what was happening.

Chris · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Excellent service, great contact and kept us in the loop at all times, worked really hard on the sale after struggling with other estate agents. Highly recommended.

Iain · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Many thanks for your excellent recommendation and 5* review! Best wishes Lucy, Customer Relations.

5/5

Google

Very reliable, friendly and professional service throughout every stage of the selling process. I purposely selected this agent to sell my property as I had been impressing when purchasing that same property from them 4 years prior.

Martin · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Kyle Nichols was excellent in assisting us with our purchase. No request was too big, he did everything he could to help get the sale agreed and over the line. Would highly recommend.

Holly · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Seriously the best estate agent. Got us through a very difficult sale. Very professional know the business inside out. 100% trust in these guys. Would recommend with no hesitation.

Richard · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Kyle Nichols is an exemplary estate agent. He certainly knows the market and certainly and easily managed to sell my house for me. Very communicative and quick to explain anything I wasn't sure about. Really nice guy and an asset to Canford Heath.

David · 19 February 2021 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for the wonderful 5* review! Kind regards, Lucy, Customer Relations.

1/5

Google

Phoned up enquiring about an advertised " 1 bed flat" only to be told it was a bedsit. When I said its advertaised as a 1 Bed , the guy argued and said it wasnt. think im right. Really unproffesional and misleading !!

David · 12 January 2021 · Austin and Wyatt Bournemouth

Agent replied · 11 January 2025

Hi David, Thank you for taking the time to leave us your feedback. I am sorry if this has been your experience, however, should you wish to discuss your concerns further, please do e-mail us via review@countrywide.co.uk. Kind regards, Scott (Customer Relations)

5/5

Google

Came into the branch and was greeted by Charlotte, she and team has been very helpful with all my queries with properties and finance advise.

Kate · 10 December 2020 · Austin & Wyatt Bournemouth Sales

Agent replied · 9 December 2024

Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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