Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleContinues to be a great service from Andy and the team, quick to bring prospective tenants in, robust vetting process and clear communications throughout. Thanks Andy & team at Austin & Wyatt!
Thanks for the excellent 5* review D R! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe whole team are courteous, very helpful and do their utmost to provide an excellent service.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic experience using Austin @ Wyatt. Arron and Kyle were spot on. Noting was to much hassle 10/10 Thankyou.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleKyle helped my family through a very tricky sale. His quick thinking meant our sale finally completed just before the solicitors closed for Christmas and our purchaser had a home for Christmas. Thank you Kyle for all your hard work.
Hi Carlie! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleAfter calling into Austin & Wyatt on Canford Heath, we had an initial chat with Kyle Nichols( Manager) and his team. My thoughts were what a friendly bunch of people. Would highly recommend using Austin & Wyatt, with Kyle , Marcus and the rest of the team providing exceptional knowledge and being extremely helpful. After numerous visits and putting up with my pestering, for which was a difficult sale, Kyle and his team always had a positive response for me. Thank you very much Paul Chalk
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleIt was a smooth process. The team assisting us has carefully and meticulously laid out everything that we need and ensures that we move in on time. It was never difficult to reach out to the team whenever we need them. Keep up the good work!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleThe whole team are courteous, very helpful and do their utmost to provide an excellent service.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic experience using Austin @ Wyatt. Arron and Kyle were spot on. Noting was to much hassle 10/10 Thankyou.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleKyle helped my family through a very tricky sale. His quick thinking meant our sale finally completed just before the solicitors closed for Christmas and our purchaser had a home for Christmas. Thank you Kyle for all your hard work.
Hi Carlie! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleAfter calling into Austin & Wyatt on Canford Heath, we had an initial chat with Kyle Nichols( Manager) and his team. My thoughts were what a friendly bunch of people. Would highly recommend using Austin & Wyatt, with Kyle , Marcus and the rest of the team providing exceptional knowledge and being extremely helpful. After numerous visits and putting up with my pestering, for which was a difficult sale, Kyle and his team always had a positive response for me. Thank you very much Paul Chalk
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleIt was a smooth process. The team assisting us has carefully and meticulously laid out everything that we need and ensures that we move in on time. It was never difficult to reach out to the team whenever we need them. Keep up the good work!
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI don't usually leave reviews, but this time it wouldn't be fair not to. Recently had an in-person property valuation done by Gobind, and the service was absolutely incredible! Although I wasn't even in a position to sell the property, he still took the time to help me ascertain its current value for which I am highly grateful. The conversation I had with Gobind and his fellow colleague AJ was very helpful and informative, and I can honestly say they've gone above and beyond. For anyone looking for a property valuation or even to buy/sell property, Austin and Wyatt would be your best shot by far, as I can guarantee you won't receive the same level of service anywhere else but here. Many thanks again to Gobind and his team, and I look forward to catching up with them soon!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently entrusted our property to Austin & Wyatt for letting purposes and couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final signing of the lease agreement, Jade West exhibited professionalism and expertise that surpassed our expectations. Their thorough understanding of the market allowed us to set a competitive rental price that attracted numerous potential tenants. The letting agent took charge of the entire process, from marketing the property effectively to conducting viewings promptly. Their attention to detail in showcasing the property's unique features and amenities ensured that it stood out among other listings in the area. Communication was outstanding throughout the process. We were kept informed at every stage, receiving regular updates on viewings and prospective tenants. Their prompt responses to our queries and concerns were highly appreciated, fostering a sense of confidence and trust in their abilities. Moreover, their proficiency in vetting potential tenants was impressive. They conducted comprehensive background checks, ensuring that the selected tenant met our criteria and would be a responsible occupant of our property. The efficiency in handling the paperwork and lease agreements was commendable. They guided both us and the tenant through the process, making it seamless and hassle-free for all parties involved. Overall, our experience with Jade was outstanding. Their professionalism, attention to detail, and dedication to providing a top-notch service made the entire letting process stress-free and successful. We highly recommend Austin & Wyatt to any landlord seeking a reliable and proficient letting agency. Their commitment to excellence truly sets them apart, and we will undoubtedly continue to entrust our property to them in the future.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were so pleased with the service we received from Gem at your branch. professional , friendly ,answered all our concerns and always kept us informed along the process.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleAustin & Wyatt generally demonstrated that the entire team is very professional and experienced in what is currently a tricky market, but I have to give a particular shout out to Rebecca, who worked incredibly hard to ensure my purchase happened. I would not hesitate to recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTheir team is very responsive to inquiries. The process from viewing to payment/renting was also stress-free.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery good service from Kyle and Ben. They were friendly, efficient, and were on the ball with chasing up solicitors when things slowed down.
Thank you for the fantastic 5* review I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey have just been brilliant and very helpful especially Kyle, Ben and rest of the team. Many thanks for everything and hope to see you soon 🙏🏻 Zafer & Leman
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll the team at Austin &Wyatt were first rate ,Marcus, Ben, and Kyle Kept all parties informed of progress,Highly Recommended, would definitely use again.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleTheir team is very responsive to inquiries. The process from viewing to payment/renting was also stress-free.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were so pleased with the service we received from Gem at your branch. professional , friendly ,answered all our concerns and always kept us informed along the process.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
