Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAustin & Wyatt generally demonstrated that the entire team is very professional and experienced in what is currently a tricky market, but I have to give a particular shout out to Rebecca, who worked incredibly hard to ensure my purchase happened. I would not hesitate to recommend.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic customer service again from the Southampton office. Great with communications. Have recommended to a number of our landlords. Flawless across the board, and wouldn't hesitate to recommend again.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic customer service again from the Southampton office. Great with communications. Have recommended to a number of our landlords. Flawless across the board, and wouldn't hesitate to recommend again.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey have just been brilliant and very helpful especially Kyle, Ben and rest of the team. Many thanks for everything and hope to see you soon 🙏🏻 Zafer & Leman
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic service by the lettings team. Highly recommend them especially Yvonne who has been fantastic all the way through.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff are brilliant and will go above and beyond to help you. Nothing was too much trouble. Special mention to Yvonne and Libby.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff we dealt with at Austin & Wyatt in Lower Parkstone were super helpful and the team worked really hard to overcome any difficulties to progress our transaction through to successful completion.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys are professional and efficient. If you have property any near here I can't recommend them enough. Yvonne in lettings and Nick in sales make a great team.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently moved into a new flat that I rented through Austin and Wyatt and I couldn't be happier with my experience. They were very helpful and accommodating during the viewing process and made sure I had all the information I needed to make an informed decision. They were also very prompt in responding to any questions I had.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin & Wyatt have been very efficient right from the start with renting my property. Always up-dated on what's happening with viewings etc and are always on hand to answer any questions. Very professional. Would only use them from now on. Yvonne is amazing if you want to speak to anybody, she's so helpful with the renting route and always happy to help. So, thank you all @ A&W
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good service from Kyle and Ben. They were friendly, efficient, and were on the ball with chasing up solicitors when things slowed down.
Thank you for the fantastic 5* review I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing and quick service.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing help purchasing my first flat especially Nick in the Bournemouth team. So patient with the endless questions! Thank you
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI strongly recomend this agency, I was a little stressed the day before the move as expected but with their help alongside, after the move everything was set up, bills readressed and all good to go. Also got a little surprise, a box with some goodies as a warm welcome to the new home. Thank You!
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliantly smooth transaction. Rebecca in the team was brilliant. We’ve moved into our dream home and couldn’t have been happier! Thank you for making it so smooth 💪 …
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleI recently tried to arrange a viewing of a property, I contacted them on Friday and they called me back on the Saturday as I was heading out the door so told Gem I would call her back in an hour when I was on the train. When I called nobody answered so I left a message amd nobody bothered to phone me back. On Tuesday I sent another request and got a call on Wednesday morning which I missed so called back at lunch time and left a message with a man and nobody returned my call. I called again Wednesday evening and left a message with someone for Gem to call me back and she never did. I just phoned AGAIN to organise a viewing only to be told they weren't taking anymore appointments for viewings. So annoying as if someone had bothered to come back to me in the first place this wouldn't have happened. She asked if I would like to be put on a list in case anything else came up but I don't think I'll bother, I wouldn't hold my breath waiting for someone to phone.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAll the team at Austin &Wyatt were first rate ,Marcus, Ben, and Kyle Kept all parties informed of progress,Highly Recommended, would definitely use again.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe couldn't of asked for a better service. Kyle the Manager was superb. He kept us well informed and his professional approach was first class. Wouldn't hesitate to recommend their services.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly staff, informative on properties and surrounding areas.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service, helped us through the renting process and found us the perfect place! Can definitely recommend!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent professional service resulting in my new tenancy, thank you Gem & Richard at Austin Wyatt, Lyndhurst!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleSarah ,Rebecca and Mike have been extremely helpful and supportive ,helping to reduce the stress of both selling and finding a home .
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleWe were delighted to complete the sale of our property this month. Sarah and the Lyndhurst team kept us fully informed throughout each stage of the sale, and have engaged with us empathetically over the 3 month period.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
