Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe were very pleased with Austin & Wyatt. They came on as dual agents after another agent failed to sell the property. Gobind, Ryan & team made a very quick sale at a good price. They kept us informed at all times and made the experience very easy. We can't praise them enough!
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleI don't usually leave reviews, but this time it wouldn't be fair not to. Recently had an in-person property valuation done by Gobind, and the service was absolutely incredible! Although I wasn't even in a position to sell the property, he still took the time to help me ascertain its current value for which I am highly grateful. The conversation I had with Gobind and his fellow colleague AJ was very helpful and informative, and I can honestly say they've gone above and beyond. For anyone looking for a property valuation or even to buy/sell property, Austin and Wyatt would be your best shot by far, as I can guarantee you won't receive the same level of service anywhere else but here. Many thanks again to Gobind and his team, and I look forward to catching up with them soon!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently entrusted our property to Austin & Wyatt for letting purposes and couldn't be more pleased with the exceptional service they provided. From the initial consultation to the final signing of the lease agreement, Jade West exhibited professionalism and expertise that surpassed our expectations. Their thorough understanding of the market allowed us to set a competitive rental price that attracted numerous potential tenants. The letting agent took charge of the entire process, from marketing the property effectively to conducting viewings promptly. Their attention to detail in showcasing the property's unique features and amenities ensured that it stood out among other listings in the area. Communication was outstanding throughout the process. We were kept informed at every stage, receiving regular updates on viewings and prospective tenants. Their prompt responses to our queries and concerns were highly appreciated, fostering a sense of confidence and trust in their abilities. Moreover, their proficiency in vetting potential tenants was impressive. They conducted comprehensive background checks, ensuring that the selected tenant met our criteria and would be a responsible occupant of our property. The efficiency in handling the paperwork and lease agreements was commendable. They guided both us and the tenant through the process, making it seamless and hassle-free for all parties involved. Overall, our experience with Jade was outstanding. Their professionalism, attention to detail, and dedication to providing a top-notch service made the entire letting process stress-free and successful. We highly recommend Austin & Wyatt to any landlord seeking a reliable and proficient letting agency. Their commitment to excellence truly sets them apart, and we will undoubtedly continue to entrust our property to them in the future.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Mariana Gerardo thank you for your 5* review.
5/5
GoogleRating only, no written review.
Thank you Luca!
5/5
GoogleThe A&W rental team have always been available when needed and they have performed very timely and professionally over the last 5 years managing my rental properties to ensure maximum occupancy and revenues Thank you A&W
Thank you Martin for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleHad a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU
Debbie Maloney thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe recently rented a property in basset using Austin and Wyatt. Jade was our letting co ordinator she was brilliant very helpful and answered any queries we had as well as keeping us up to date through out the process. Will definitely look to use Austin and Wyatt in the future!
Thank you for your thoughtful 5* review Hajra! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
GoogleAsked for valuation which was speedily done. Was not prepared for what followed! Advised them I would be looking to put property on marked May 2024 - 6mths away and would contact them nearer the time. Ever since I have received 'hard sell' communications and pestering in multiple media forms. Communication between employees non existent. In exaberation I sent another email which this time expressed my frustration with their company. Will never use them!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleAsked for valuation which was speedily done. Was not prepared for what followed! Advised them I would be looking to put property on marked May 2024 - 6mths away and would contact them nearer the time. Ever since I have received 'hard sell' communications and pestering in multiple media forms. Communication between employees non existent. In exaberation I sent another email which this time expressed my frustration with their company. Will never use them!
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Mariana Gerardo thank you for your 5* review.
5/5
GoogleA&W worked really hard to keep our sale moving along, the price they estimated for our property was consistent with what we got and they kept us informed of what was happening up and down the chain.
Thank you for leaving us your superb 5* review Scott. Best wishes, Lucy, Customer Relations.
5/5
GoogleRebecca and the team showed a professionalism throughout my dealings with them. Rebecca was proactive culminating in a sale. Her positivity was so appreciated but above all, her kindness in what was a stressful time was really lovely. Thank you.
Many thanks Jane for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic People. Wonderful Service. Everything went smoothly. Super happy with the new home. Highly recommend this team for your house rentals or purchases!
Thank you for taking the time to leave us your 5* review and recommendation Fox Vava Voom Entertainment! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA&W worked really hard to keep our sale moving along, the price they estimated for our property was consistent with what we got and they kept us informed of what was happening up and down the chain.
Thank you for leaving us your superb 5* review Scott. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic People. Wonderful Service. Everything went smoothly. Super happy with the new home. Highly recommend this team for your house rentals or purchases!
Thank you for taking the time to leave us your 5* review and recommendation Fox Vava Voom Entertainment! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleRebecca and the team showed a professionalism throughout my dealings with them. Rebecca was proactive culminating in a sale. Her positivity was so appreciated but above all, her kindness in what was a stressful time was really lovely. Thank you.
Many thanks Jane for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a bad start with Linda lush then the manager. False promises but giving nothing to backup. But lucky for us Lainey was there to pick up the pieces her enthusiasm communication and commitment to sell made us stay. Her experience shone through. We spoke weekly and she restored our faith in Austin Wyatt . 18 months later sold! Thankful for everyone involved AJ too but mostly Lainey she knows her stuff . Go lainey THANK YOU
Debbie Maloney thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
GoogleWe recently rented a property in basset using Austin and Wyatt. Jade was our letting co ordinator she was brilliant very helpful and answered any queries we had as well as keeping us up to date through out the process. Will definitely look to use Austin and Wyatt in the future!
Thank you for your thoughtful 5* review Hajra! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt Canford Heath- Fantastic estate agent, very professional, attentive, prompt and approachable. Kyle was absolute super star - helped me buy my dream home. He made it all possible, he was very responsive and patient! Highly recommend the whole team at Canford Heath :)))
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter being let down by so many people Austin and Wyatt have gone above and beyond to help me in every way and I am so grateful for all the hard work they put in!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleContinues to be a great service from Andy and the team, quick to bring prospective tenants in, robust vetting process and clear communications throughout. Thanks Andy & team at Austin & Wyatt!
Thanks for the excellent 5* review D R! Best wishes, Lucy, Customer Relations.
5/5
GoogleAustin and Wyatt Canford Heath- Fantastic estate agent, very professional, attentive, prompt and approachable. Kyle was absolute super star - helped me buy my dream home. He made it all possible, he was very responsive and patient! Highly recommend the whole team at Canford Heath :)))
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter being let down by so many people Austin and Wyatt have gone above and beyond to help me in every way and I am so grateful for all the hard work they put in!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
