5/5
GoogleI had a good experience with their customers especially Tia, thanks for the good Job, you guys are the best
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Dorset and Hampshire
Verified
Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more
★★★★★
1,796 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Buyers1 review
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Our offices
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
- Austin and Wyatt Poole (15 Adastral Square)15 Adastral Square, Canford Heath, BH17 8SA265 reviews · 264 on Google (5.0)9 in the last 90 days
- Austin & Wyatt Canford Heath15 Adastral Square Canford Heath, Poole, BH17 8SA, BH17 8SA243 reviews · 239 on Google (5.0)14 in the last 90 days
- Austin and Wyatt Bournemouth113 Old Christchurch Road, BH1 1EP241 reviews · 241 on Google (4.5)15 in the last 90 days
- Austin & Wyatt Bournemouth Sales113 Old Christchurch Road, Bournemouth, BH1 1EP, BH1 1EP237 reviews · 233 on Google (4.6)18 in the last 90 days
- Austin and Wyatt Southampton (26 London Road)26 London Road, Southampton, SO15 2SE154 reviews · 150 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Southampton Sales26 London Road, Southampton, SO15 2SE, SO15 2SE152 reviews · 148 on Google (4.3)7 in the last 90 days
- Austin & Wyatt Lyndhurst SalesVolunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE150 reviews · 146 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Lyndhurst (Volunteer House)Volunteer House, 37 High Street, SO43 7BG149 reviews · 145 on Google (4.8)9 in the last 90 days
- Austin and Wyatt Poole (20 Station Road)20 Station Road, Parkstone, BH14 8UB142 reviews · 138 on Google (4.9)5 in the last 90 days
- Austin & Wyatt Lower Parkstone Sales20 Station Road, Parkstone, Poole, BH14 8UB, BH14 8UB139 reviews · 135 on Google (4.9)5 in the last 90 days
- Austin and Wyatt Southampton (19 Middle Road)19 Middle Road, Park Gate, SO31 7GH1 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Austin and Wyatt office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service received from Nicky and the team at Austin & Wyatt. Would highly recommend using them!
5/5
GoogleExcellent service! I cannot recommend enough as the whole process of our moving took under one week
5/5
GoogleElla is a wonderful member of the team at Austin & Wyatt. She is extremely helpful, professional and I can see that she takes great pride in her job.
Agent replied · 24 August 2024
Daisy, thanks for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have brought through and let using Austin & Wyatt numerous times for a few years now. The service I have received has been excellent every time, especially Tia and Charlotte. Highly recommend!
Agent replied · 24 August 2024
Oliver many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff at the Bournemouth branch were extremely helpful. Excellent communication and updates . Really was a good experience . Special thanks to Andy the Branch Manager and Nikki who were always there to help.Would highly recommend anyone looking to rent or buy in the area. :)
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review and recommendation Kirsten! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI was looking for a property and it was made very easy due to the the team being extremely helpful and knowledgeable.
Agent replied · 22 October 2024
Jody many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service! Thank you Jade for making the move in to my new address smooth and hassle-free.
Agent replied · 22 October 2024
Kirti, many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe lettings team at Austin & Wyatt always provide us with the highest level of service. Katherine, Jade and Natasha are a pleasure to deal with and I would very much recommend them to anyone for lettings purposes.
Agent replied · 22 October 2024
Many thanks Jonathan for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service selling my home with the team at Austin and Wyatt. I dealt with Marcus, Ben, Kyle, and also Chris in the mortgage department, and all of them went above and beyond for us for our sale. Very knowledgeable in their field and in the local area, and nothing is ever too much trouble. Would strongly recommend to anyone hoping to buy or sell in Canford Heath.
Agent replied · 27 August 2024
Thank you for the glowing review, Stephen! We're thrilled to hear that Marcus, Ben, Kyle, and Chris provided you with excellent service and went above and beyond for your sale. We appreciate your recommendation and are delighted to have been able to assist you with selling your home in Canford Heath. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend the team at Austin & Wyatt. Kyle (manager) and his team are so friendly and helpful. Selling our late mums property was made easier due to the caring nature shown by the team throughout the process. We were kept informed and updated at every step, but it never felt like you were just another customer. Nothing was too much for them . Thank you so much.
Agent replied · 27 August 2024
Dear Amelia, thank you for your kind words and for recommending our team at Austin & Wyatt. We are glad to hear that Kyle and the team provided you with a caring and informative experience during the process of selling your late mum's property. We strive to make each client feel valued and supported throughout the journey. Thank you for choosing us to assist you.
5/5
GoogleSecured a property through Austin & Wyatt and Andy Hill could not have been more helpful. Process was smooth and no hassle. Highly recommended.
Agent replied · 24 October 2024
Many thanks Laura for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service selling my home with the team at Austin and Wyatt. I dealt with Marcus, Ben, Kyle, and also Chris in the mortgage department, and all of them went above and beyond for us for our sale. Very knowledgeable in their field and in the local area, and nothing is ever too much trouble. Would strongly recommend to anyone hoping to buy or sell in Canford Heath.
Agent replied · 24 October 2024
Thank you for the glowing review, Stephen! We're thrilled to hear that Marcus, Ben, Kyle, and Chris provided you with excellent service and went above and beyond for your sale. We appreciate your recommendation and are delighted to have been able to assist you with selling your home in Canford Heath. Kind regards, Lucy, Customer Relations.
5/5
GoogleWould highly recommend the team at Austin & Wyatt. Kyle (manager) and his team are so friendly and helpful. Selling our late mums property was made easier due to the caring nature shown by the team throughout the process. We were kept informed and updated at every step, but it never felt like you were just another customer. Nothing was too much for them . Thank you so much.
Agent replied · 24 October 2024
Dear Amelia, thank you for your kind words and for recommending our team at Austin & Wyatt. We are glad to hear that Kyle and the team provided you with a caring and informative experience during the process of selling your late mum's property. We strive to make each client feel valued and supported throughout the journey. Thank you for choosing us to assist you.
5/5
GoogleSecured a property through Austin & Wyatt and Andy Hill could not have been more helpful. Process was smooth and no hassle. Highly recommended.
Agent replied · 24 August 2024
Many thanks Laura for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied · 22 October 2024
Thank you Luca!
5/5
GoogleThe A&W rental team have always been available when needed and they have performed very timely and professionally over the last 5 years managing my rental properties to ensure maximum occupancy and revenues Thank you A&W
Agent replied · 22 October 2024
Thank you Martin for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 16 June 2024
Thank you for leaving us a 5* review.
5/5
GoogleFrom the first viewing with Ryan, We were pleased How professional he was. All pleased so far. Thank you
Agent replied · 16 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleIn spite of the most difficult vendor ever Ms. Cunliffe persisted over the many months the purchase took remaining positive. Always helpful and cheerful
Agent replied · 16 June 2024
Thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GooglePositive experience working with Gobind through selling our flat . Very efficient ,excellent communication skills all the way through. Highly recommended
Agent replied · 16 June 2024
Many thanks for your outstanding 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to say a massive thank you to Gobin at london road branch for helping us sell our flat. Always eager to help, very friendly and makes you feel welcome. Also shout out to Lainie-Mae for communicating with me regards the solicitors and thank you for all your help and support. We will sure to use you guys again when we purchase our next property. 😊🙏😊
Agent replied · 16 June 2024
Thanks for the wonderful 5* review and thank you for your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleBeen dealing with Natasha in the lettings team. Really happy with the service she has provided to me. Makes such a difference dealing with someone who actually knows what they are talking about. Now use Austin and Wyatt for my whole portfolio, no complaints from me
Agent replied · 16 June 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 2022
2022 1 Gold and 1 Best in County ESTAS 2022 winners
- GoldESTAS 2022: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2022
- Dorset: Sales, Austin & Wyatt Canford Heath
2021 1 Silver and 1 Best in County ESTAS 2021 winners
- SilverESTAS 2021: Sales, South West (Corn, Dev, Dor)Austin & Wyatt Canford Heath
- Best in County (1)ESTAS 2021
- Dorset: Sales, Austin & Wyatt Canford Heath
2019 1 Bronze ESTAS 2019 winners
- BronzeESTAS 2019: Sales, Southern (Hampshire, Wiltshire)Austin & Wyatt Lyndhurst Sales
Source: ESTAS winners lists, as published, linked by year.
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Questions about Austin and Wyatt
Which Austin and Wyatt office has the most reviews?
Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
Where are the Austin and Wyatt offices?
The 11 Austin and Wyatt offices, by town:
- Austin & Wyatt Bournemouth Sales: 113 Old Christchurch Road, Bournemouth, BH1 1EP, Bournemouth, Christchurch and Poole, BH1 1EP
- Austin & Wyatt Canford Heath: 15 Adastral Square Canford Heath, Poole, BH17 8SA, Bournemouth, Christchurch and Poole, BH17 8SA
- Austin & Wyatt Lower Parkstone Sales: 20 Station Road, Parkstone, Poole, BH14 8UB, Bournemouth, Christchurch and Poole, BH14 8UB
- Austin & Wyatt Lyndhurst Sales: Volunteer House 37 High Street, Lyndhurst, SO43 7BE, SO43 7BE
- Austin & Wyatt Southampton Sales: 26 London Road, Southampton, SO15 2SE, SO15 2SE
- Bournemouth: 113 Old Christchurch Road, Bournemouth, BH1 1EP
- Lyndhurst (Volunteer House): Volunteer House, 37 High Street, Lyndhurst, SO43 7BG
- Poole (15 Adastral Square): 15 Adastral Square, Canford Heath, Poole, Dorset, BH17 8SA
- Poole (20 Station Road): 20 Station Road, Parkstone, Poole, BH14 8UB
- Southampton (19 Middle Road): 19 Middle Road, Park Gate, Southampton, Hampshire, SO31 7GH
- Southampton (26 London Road): 26 London Road, Southampton, SO15 2SE
Has Austin and Wyatt won any awards?
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
