Trusted Agent profile · Dorset and Hampshire

Verified

Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Kyle, my agent, was wonderful. From the initial meeting when he viewed the property I wanted to sell, he was enthusiastic, professional, polite and very knowledgeable. He came highly recommended and I agree with that totally. He helped me navigate the whole process from putting the property on the market to completion. The whole journey was stressful to say the least but Kyle was always there to offer reassurance and calmness that everything would work out. He would always return my messages or phone calls even whilst he was on holiday! He was on the ball the whole time, constantly making phone calls and communicating with various solicitors some of whom were challenging and slow to progress. He is honest, reliable and completely trustworthy and I would not hesitate to recommend him or to employ his services again should that opportunity arise. Thanks a million!

Rania · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 23 December 2024

Hello Rania, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Kyle and appreciate your kind words. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Can not rate these guys enough, they went above and beyond for us, ben, markus and Kyle super helpful from day one and Kyle went above and beyond doing the work of the estate agent above our chain job to make sure it all went smoothly. So highly recommend

Rob · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 12 December 2024

Thank you for your thoughtful 5* review and recommendation Rob! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Only good things to say about Kyle and the team! We have recently bought through Austin & Wyatt and have found Kyle especially to be proactively driven, an excellent communicator and efficient. Thanks so much for all of your assistance in seeing us in to our new home!

Jo · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 12 December 2024

Thank you for your glowing 5* review Jo. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.

5/5

Google

We can’t recommend Kyle and his team highly enough. With all our dealings with them they were always professional , friendly and went over and above in their efforts to help us.We would not hesitate to recommend Austin & Wyatt Canford Heath.

Tracey · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 10 November 2024

Hi Tracey, Thank you so much for your wonderful 5* review! We're thrilled to hear that Kyle and his team provided you with such professional and friendly service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Kyle and the team were exceptional with following up with updates from the Solicitors and keeping us informed throughout our house move. Very easy to talk to and 5 star service. Highly recommend.

Scott · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 10 November 2024

It’s really lovely to read another 5* review and recommendation Scott. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Excellent service provided by Kyle Nichols. He helped me through every step of the way after I had been recently widowed, was very helpful and understanding. Would highly recommend this company, especially Kyle.

Val · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 15 October 2026

Thank you Val for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We managed to buy a house through Austin and Wyatt and everyone has been really helpful through the entire process. Ben and Kyle have been quick to respond to any queries and made sure that both ends of the sale were done quickly and smoothly.

Pawel · 15 October 2025 · Austin & Wyatt Canford Heath

Agent replied · 22 October 2025

Thank you for choosing Austin and Wyatt to help you purchase your new home! Our team, especially Ben and Kyle, are dedicated to providing excellent service and making the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I used Austin & Wyatt (Bournemouth) to sell my house. I had previously used another estate agent with no success. Austin& Wyatt were excellent. They were always helpful and cheerful. The branch manager, Charlotte, was extremely professional and very proactive managing the chain. The sign up process was straightforward and communication good. Viewings were always accompanied and arranged efficiently. The house took a while to sell but they never complained. The negotiation of the offer and acceptance was handled superbly. The bill at the end was exactly as promised, no hidden extras. I thoroughly enjoyed selling my house with them and couldn’t recommend them highly enough.

Jason · 13 October 2025 · Austin and Wyatt Bournemouth

5/5

Google

Great service !

Oliver · 13 October 2025 · Austin and Wyatt Bournemouth

Agent replied · 12 November 2025

"Thank you for your kind words! We're thrilled to hear that our service met your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

The best letting agent to have assisted me in time of need, so quick, professional and reliable

Themba · 13 October 2025 · Austin and Wyatt Bournemouth

Agent replied · 12 November 2025

"Thank you so much for your kind words! We strive to provide quick, professional, and reliable service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Finding the right property to rent has been a real challenge recently, until we found Andy at Austin & Wyatt, both him and Fin have made the process effortless, with their efficiency, helpfulness and friendliness and we’re looking forward to moving into our new house in just over a weeks time. Thank you so much guys, you have been absolute superstars :-)

Jo · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 10 December 2024

Thank you for taking the time to leave us this great 5* review Jo. Kind regards, Lucy, Customer Relations.

5/5

Google

Great experience from both Andy and Finley would highly recommend!

Ally · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for your brilliant 5* review and thank you for your recommendation Ally. Best wishes, Lucy, Customer Relations.

5/5

Google

Finney and Andy did amazing job with helping us to rent the flat. Very friendly, professional and efficient. Well done guys, I am really happy with your service

Agnieszka · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Fin and Andy have both been great. They are friendly, quick to respond and always happy to help. Definitely recommend them and look forward to continuing to work together.

Dan · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you Dan for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Really happy with the service offered by Finley (and Andy when Finley was day off) when recently viewing and renting a property. They answered our many questions quickly, liaised with the landlord for us, allowed us to pop to the property take some measurements once we had decided to go ahead and made the process simple. Finley knew I had a washing machine delivery coming on the Saturday we were due to move in and due to this said he could meet at the office earlier than opening if necessary. Good service.

Rosie · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for taking the time to leave us this amazing 5* review Rosie. Kind regards Lucy, Customer Relations.

5/5

Google

We bought a property through Austin and Wyatt in Lower Parkstone. We were really impressed with the level of service we received. Our queries were answered very quickly and the sales team kept in regular contact with us to ensure the sale progressed swiftly. We highly recommend!

Tom · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 October 2026

Thank you for choosing Austin and Wyatt! We're thrilled to hear that our team provided you with exceptional service and made your property purchase a smooth process. We appreciate your recommendation and look forward to serving you again in the future. Best wishes, Lucy, Customer Relations.

5/5

Google

A huge thank you to the team. They made the flat renting process so easy and smooth so I was able to move in just before Christmas. Highly recommend

Regina · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 8 January 2025

Thank you Regina for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you to Jack C for getting our flat sale across the line. The flat sold quickly 5 star

Martin · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 10 December 2024

Thanks for your great 5* review Martin. Best wishes, Lucy, Customer Relations.

5/5

Google

We have bought and sold properties over our life and this experience was top class! We are so impressed. Fantastic Customer Service! Professional and Expert Attention to Detail from an incredible team who despite hurdles put up at the last minute achieved a great result on Deadline! We were initial introduced to I Am Sold by Jack Chorley of Austin Wyatt Estate Agents. Jack has a lovely personality and manner that takes the stress out of selling property. A pleasure to have him take charge! Without Jack explaining this Modern Method of Selling we would not have known this option. It was a tough and slow market with nothing moving. Jack set up and liaised with Nathaniel Gore at I Am Sold who together with Jack Ody at Austin & Wyatt who managed the online auction marketing and sales. Both were hard working, with excellent sales and communication skills. I would recommend this process as a great way to sell and buy property. Once the auction was achieved we saw the true team work involved. Austin and Wyatt with I Am Sold and Medway Law made for a cohesive team of experts with the best communication I have experienced. I commend them for achieving this as few in the industry do. From instruction through to completion the I Am Sold Team were in synch! It wasn’t plain sailing but because of the systems in place and the dedicated team WE ARE SOLD! A spectacular performance and I wholeheartedly thank Jack C, Nathaniel, Jack O, Emma C, Ellie J and Megan L - and highly recommend I Am Sold to everyone who requires sales excellence!

Lara · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 10 December 2024

Hello Lara, thank you so much for your glowing 5* review! We're thrilled to hear that you had a top-class experience with our team, and we appreciate your kind words about Jack, Nathaniel, Jack O, and the rest of the team. Your recommendation means the world to us. Best regards, Lucy, Customer Relations Team

5/5

Google

After using Fin from Austin and Wyatt, we won’t be using any other agent again. Finley was extremely professional and talked us through everything when it came to renting out our property. He answered every question we asked in a timely manner and was always there to pick up the phone. Fin and Andy found us a tenant after one viewing and had them move in 1 hour after our previous tenant vacated, leaving no void period! Amazing service! Incredibly reliable! I encourage anyone looking to rent out a property to give them a call.

M · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 10 December 2024

Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Lower Parkstone branch. Best wishes, Lucy, Customer Relations.

5/5

Google

Big thanks to Sarah and Andy for their help in securing me a fantastic flat! Sarah was immediately helpful and proactive when I came in inquiring about one of their listings, and got me a viewing straight away. Andy was polite, professional, and helpful throughout the entire process. Very happy with my experience with Austin & Wyatt and I’d certainly come back again in the future.

Matthew · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 27 December 2025

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We had an amazing experience with Andy and the team. Andy was incredibly efficient and found an excellent tenant very quickly. He was also very supportive, answering many questions for us as first time landlords, and putting us at ease. Communication was clear and prompt throughout, and Andy made the whole process stress-free! I would highly recommend Austin and Wyatt, if you are looking at renting your home.

Georgia · 12 October 2025 · Austin and Wyatt Poole (20 Station Road)

5/5

Google

Great experience from both Andy and Finley would highly recommend!

Ally · 11 October 2025 · Austin & Wyatt Lower Parkstone Sales

Agent replied · 11 October 2026

Thank you for your brilliant 5* review and thank you for your recommendation Ally. Best wishes, Lucy, Customer Relations.

5/5

Google

Finney and Andy did amazing job with helping us to rent the flat. Very friendly, professional and efficient. Well done guys, I am really happy with your service

Agnieszka · 11 October 2025 · Austin & Wyatt Lower Parkstone Sales

Agent replied · 11 October 2026

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent