Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,769 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFin and Andy have both been great. They are friendly, quick to respond and always happy to help. Definitely recommend them and look forward to continuing to work together.
Thank you Dan for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally happy with the service offered by Finley (and Andy when Finley was day off) when recently viewing and renting a property. They answered our many questions quickly, liaised with the landlord for us, allowed us to pop to the property take some measurements once we had decided to go ahead and made the process simple. Finley knew I had a washing machine delivery coming on the Saturday we were due to move in and due to this said he could meet at the office earlier than opening if necessary. Good service.
Thank you for taking the time to leave us this amazing 5* review Rosie. Kind regards Lucy, Customer Relations.
5/5
GoogleA huge thank you to the team. They made the flat renting process so easy and smooth so I was able to move in just before Christmas. Highly recommend
Thank you Regina for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleFinding the right property to rent has been a real challenge recently, until we found Andy at Austin & Wyatt, both him and Fin have made the process effortless, with their efficiency, helpfulness and friendliness and we’re looking forward to moving into our new house in just over a weeks time. Thank you so much guys, you have been absolute superstars :-)
Thank you for taking the time to leave us this great 5* review Jo. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Jack C for getting our flat sale across the line. The flat sold quickly 5 star
Thanks for your great 5* review Martin. Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter using Fin from Austin and Wyatt, we won’t be using any other agent again. Finley was extremely professional and talked us through everything when it came to renting out our property. He answered every question we asked in a timely manner and was always there to pick up the phone. Fin and Andy found us a tenant after one viewing and had them move in 1 hour after our previous tenant vacated, leaving no void period! Amazing service! Incredibly reliable! I encourage anyone looking to rent out a property to give them a call.
Many thanks for your fantastic 5* review. I will of course pass on your kind hearted words to our Lower Parkstone branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have bought and sold properties over our life and this experience was top class! We are so impressed. Fantastic Customer Service! Professional and Expert Attention to Detail from an incredible team who despite hurdles put up at the last minute achieved a great result on Deadline! We were initial introduced to I Am Sold by Jack Chorley of Austin Wyatt Estate Agents. Jack has a lovely personality and manner that takes the stress out of selling property. A pleasure to have him take charge! Without Jack explaining this Modern Method of Selling we would not have known this option. It was a tough and slow market with nothing moving. Jack set up and liaised with Nathaniel Gore at I Am Sold who together with Jack Ody at Austin & Wyatt who managed the online auction marketing and sales. Both were hard working, with excellent sales and communication skills. I would recommend this process as a great way to sell and buy property. Once the auction was achieved we saw the true team work involved. Austin and Wyatt with I Am Sold and Medway Law made for a cohesive team of experts with the best communication I have experienced. I commend them for achieving this as few in the industry do. From instruction through to completion the I Am Sold Team were in synch! It wasn’t plain sailing but because of the systems in place and the dedicated team WE ARE SOLD! A spectacular performance and I wholeheartedly thank Jack C, Nathaniel, Jack O, Emma C, Ellie J and Megan L - and highly recommend I Am Sold to everyone who requires sales excellence!
Hello Lara, thank you so much for your glowing 5* review! We're thrilled to hear that you had a top-class experience with our team, and we appreciate your kind words about Jack, Nathaniel, Jack O, and the rest of the team. Your recommendation means the world to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleBig thanks to Sarah and Andy for their help in securing me a fantastic flat! Sarah was immediately helpful and proactive when I came in inquiring about one of their listings, and got me a viewing straight away. Andy was polite, professional, and helpful throughout the entire process. Very happy with my experience with Austin & Wyatt and I’d certainly come back again in the future.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had an amazing experience with Andy and the team. Andy was incredibly efficient and found an excellent tenant very quickly. He was also very supportive, answering many questions for us as first time landlords, and putting us at ease. Communication was clear and prompt throughout, and Andy made the whole process stress-free! I would highly recommend Austin and Wyatt, if you are looking at renting your home.
5/5
GoogleWhat a piece of gold Kyle Nichols is. He goes above and beyond with the support he gives, during an extremely stressful time, when selling and buying a property. His advice and professionalism is second to none and absolutely reassuring. Kyle never makes you feel your worry is one thing too many for him to deal with. He’ll take it on and do his utmost to get a positive result for you. I would 100% recommend Kyle and his team at Austin Wyatt Canford Heath.
Thank you Kim for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would give 10 stars if I could... Ben and Kyle have been first class in dealing with buying our forever Home... Thank you to all the team at Austin and Wyatt in Canford Heath ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleExcellent service provided by Kyle Nichols. He helped me through every step of the way after I had been recently widowed, was very helpful and understanding. Would highly recommend this company, especially Kyle.
Thank you Val for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe couldn’t have asked more from Kyle and all the team. They are always on the end of the phone or email with any questions or queries we have had. Feels like they are going on a journey with you. We are now coming towards completion and feel it couldn’t have gone any better, due to the support from the Austin and Wyatt, Canford Heath team. The bonus of having somewhere to go in and see them face to face is also a bonus. We would definitely recommend to anyone buying or selling.
Thank you Katherine for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleKyle and the team at the Canford Heath office were extremely helpful and efficient in selling my property. Will definitely use again and highly recommend
Thank you Richard for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was referred to the team by my sister in law when my father passed away. I can honestly say that the compassion, empathy and professionalism shown by Kyle & his team is second to none. They found a buyer within a week, before the property was even marketed. I never had any doubts that the home I spent my childhood in would be sold. It was bitter sweet because losing my Dad was overwhelming, that together with the fact I hadn't lived in the UK for 23 years, and was completely out of touch with how the process worked! I needn't have worried, I was in good hands! I have no hesitation in recommending them. Thank you to all, Marcus, Ben, Ben and Kyle.
Thank you for your kind words, we are grateful to have been able to assist you during a difficult time. We are glad to hear that our team's compassion and professionalism were able to provide comfort during the process. We appreciate your recommendation and are happy to have been able to successfully sell your childhood home. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have recently used Austin and Wyatt in canford heath for a sale and the whole team were fantastic. They were always happy to answer all my queries in a timely manner and helpful throughout the whole process. Kyle in particular was great from the very beginning when he came to value our property and his customer service skills were exceptional especially compared with another local agent who was quite frankly awful. Thanks Kyle and the team!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would highly recommend Austin and Wyatt, Canford Heath. I found them efficient, knowledgeable and friendly.
It’s really lovely to read another 5* review and recommendation Helen. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleExcellent service. Kyle and the team went above and beyond in making sure our house sale went smoothly.
Many thanks for your marvellous 5* review Diane. Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t express how happy I am with the service I received! The professionalism was just another level! Kyle has been on top of everything throughout the whole process, he’s super organised, very efficient and hard working! Ben H. has been super patient with us on the viewings and always went an extra mile which was beyond our expectations! Thank you team! ☺️
Thank you so much for your excellent 5* review! We're thrilled to hear that Kyle and Ben H. exceeded your expectations and provided such exceptional service. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleKyle, my agent, was wonderful. From the initial meeting when he viewed the property I wanted to sell, he was enthusiastic, professional, polite and very knowledgeable. He came highly recommended and I agree with that totally. He helped me navigate the whole process from putting the property on the market to completion. The whole journey was stressful to say the least but Kyle was always there to offer reassurance and calmness that everything would work out. He would always return my messages or phone calls even whilst he was on holiday! He was on the ball the whole time, constantly making phone calls and communicating with various solicitors some of whom were challenging and slow to progress. He is honest, reliable and completely trustworthy and I would not hesitate to recommend him or to employ his services again should that opportunity arise. Thanks a million!
Hello Rania, Thank you so much for your wonderful 5* review! We're thrilled to hear about your positive experience with Kyle and appreciate your kind words. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleOnly good things to say about Kyle and the team! We have recently bought through Austin & Wyatt and have found Kyle especially to be proactively driven, an excellent communicator and efficient. Thanks so much for all of your assistance in seeing us in to our new home!
Thank you for your glowing 5* review Jo. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan not rate these guys enough, they went above and beyond for us, ben, markus and Kyle super helpful from day one and Kyle went above and beyond doing the work of the estate agent above our chain job to make sure it all went smoothly. So highly recommend
Thank you for your thoughtful 5* review and recommendation Rob! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe can’t recommend Kyle and his team highly enough. With all our dealings with them they were always professional , friendly and went over and above in their efforts to help us.We would not hesitate to recommend Austin & Wyatt Canford Heath.
Hi Tracey, Thank you so much for your wonderful 5* review! We're thrilled to hear that Kyle and his team provided you with such professional and friendly service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleKyle and the team were exceptional with following up with updates from the Solicitors and keeping us informed throughout our house move. Very easy to talk to and 5 star service. Highly recommend.
It’s really lovely to read another 5* review and recommendation Scott. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.
ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.
ESTAS awards by year, 2019 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2021 1 Silver and 1 Best in County ESTAS 2021 winners
2019 1 Bronze ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
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Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.
