4/5
Rating only, no written review.
Agent replied · 14 June 2024
Thanks MS. Glad we resolved the issues in the end.

Trusted Agent profile
★★★★★
3,850 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,850 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
677
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Rating only, no written review.
Thanks MS. Glad we resolved the issues in the end.
5/5
Rating only, no written review.
Thanks for the 5 star review. Karen Hedges - Customer Relations Manager
5/5
Rating only, no written review.
Thanks for the 5 star review. Much appreciated ! Acorn Customer Services
1/5
They don't know the information. Cannot provide appropriate information. Poor service
Can you be a bit more specific? Thanks. Customerservices@acorngroup.co.uk
5/5
Liam was very helpful and accommodating - would definitely recommend Acorn
Thank you Sacha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Polite and professional. Gave as much advice as possible enabling an informed offered to be made. Checks and requests for information handled and administered in a professional manner.
Thank you Carlosfor taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Very helpful. Found a great flat very quickly. Liam in particular was very helpful and attentive to our demands.
Thank you Jonathan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Liam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had a great experience finding a flat through Acorn, Liam worked really hard to sort out everything in time for our move!
Thank you Eva for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
It has been a pleasure to liaise with Jack and Brandon from the Lordship Lane branch for the sale of my flat. All calls and emails were answered very promptly and in a very professional manner. I would highly recommend this branch to anyone.
Thank you Liz for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Brandon. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
The Acorn team were efficient and personable in the sale of our property. Regular telephone calls and face-to-face contact in their office meant that the whole process felt like we were a team.
Thank you Siobhan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn Estate Agents in Dulwich are professional and efficient. They have answered all my questions and I even received a move-in gift from them. Really nice service. I recommend.
Hi Romualdas, that’s wonderful to hear. Thanks so much for leaving us a review. Kind regards Karen Hedges- Acorn Customer Services
5/5
Honest and reliable service from experienced professionals who remained determined and supportive throughout our long sale process. We bought and sold via Acorn and would do the same again. Special thanks to Caroline, Jack and Brandon.
Thank you Maddie for leaving us a 5* review. We are really happy that you were pleased with the service you received from Caroline, Jack and Brandon. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Josh has been an absolute legend during a really stressful house hunt - he's genuine and friendly and, most importantly, listened to what we were looking for and sent us properties that fit our requirements and were within our budget, which it has been really tough to find. He's gone above and beyond to check in with us regularly and keep us up to date - thank you!
Thank you Emma for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
Started off well enough, invited to view a property I registered interest in. Viewing with Liam went well and had an offer accepted. Agent was a bit pushy on requests for deposit/details but no harm done as the area is competitive and I respect the hustle. I was then informed that the landlord wanted to change conditions or they would take another prospective tenant. I was not willing to comply as earlier terms were agreed so declined, but again no harm done. I am then advised my holding deposit will be returned as no fault of mine (this had been paid the same day). 2 weeks on and I am still having to chase my deposit, whilst being met with unbothered responses. Seems interest is lost once there is no money to be made. Hopefully at some point this will be returned to me.
Dear Fela. I am sorry to read this review and can confirm that the deposit is on its way to you. I am sorry that you have had to chase. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had the pleasure of dealing with Jack and Brandon at Acorn Estates East Dulwich for the sale of our porperty. They sold out flat super quick with very little drama. We really appreciate all their help and would highly recommend them for anyone looking at selling
Super! thank you.. Much appreciated. Thank you for taking the time to post. Karen Hedges- The ACorn Group Customer Services
5/5
I can't thank Jack and Brandon enough for the help and service they provided throughout the whole process of selling my property. From the moment the property went on the market, to handing over the keys, they were always at the end of the phone answering questions or ensuring the completion went through quickly, smoothly and stress free which I'm extremely grateful for. I would highly recommend Acorn to anybody looking to sell a property.
Thank you Charmaine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Brandon. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
James Keen at Acorn Estate Agents was the most professional and transparent estate agent we have dealt with. He provided all the information we needed and made sure that the process of buying was extremely smooth and non stressful. An absolute pleasure to deal with. Thank you James.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from James Keen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Despite the time it took for reasons beyond Acorn's control, I am satisfied with the overall selling experience, with James Keen and George Liney following up closely on the matter and keeping me updated. James was previously involved in letting my property at Propertyin - he is efficient, result oriented and professional. Recommended.
Thats brilliant Bhanu. Thank you so much for posting your reviews, it really does mean a lot. Kind regards Karen Hedges Acorn Customer Services
5/5
The team have been absolutely brilliant throughout the entire sales process, from valuation to completion. The property was sold within the promised time frame and Brandon & George were always available to answer any questions and pushed the sale along within the agreed deadline. They kept me up to date and assisted with any issues that arose. I will definitely use Acorn again.
Thank you for Stephy leaving us a 5* review. We are really happy that you were pleased with the service you received from George and Brandon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn and Amelia Giles: A Home Sale Savior
We were in a tight spot after attempting to sell our house privately, with the short chain on the brink of collapse. Thankfully, we made the decision to turn to Acorn for assistance, and that's when Amelia Giles came to our rescue.We were amazed by Amelia's prompt response as she arrived at our house the very next day. She wasted no time in taking high-quality photos, organising viewings, and attracting offers. Within just two weeks of reaching out to her, we had multiple offers on the table. It was truly impressive.Throughout the entire process, Amelia remained proactive and took charge. She consistently followed up with all three solicitors involved in the chain, ensuring that everything was progressing smoothly. Her dedication and attentiveness were truly commendable.While it is true that using Acorn incurred a fee we would have avoided had we continued with our private sale, we firmly believe that our house would not have sold if it weren't for Acorn and, in particular, Amelia's exceptional services. The money we spent on their assistance was undoubtedly well worth it.We highly recommend Acorn, and if you're lucky enough to work with Amelia Giles, you can rest assured that your home sale is in capable hands. Thank you, Acorn, and a special thank you to Amelia for saving our home sale and making the entire process hassle-free!
Thank you so much Eamon, we so much appreciate the detailed review. It means a lot to our business. Congrats on the sale ! The Acorn Group Customer Service Team
4/5
Rating only, no written review.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at karen.hedges@acorngroup.co.uk. Thanks. Karen Hedges - Customer Relations Manager
1/5
Wanted to enquire about a place and they wernt answering there phones someone answered eventually and put the phone straight down so unprofessional how did this person get there job.
Hello Jodie, I am really sorry to hear that your experience wasn't as expected. If you would like to contact me at customerservices@acorngroup.co.uk I will be able to help with your enquiry. It will also give me the opportunity to find out what went wrong. Thank you Karen Hedges- Acorn Customer Services
5/5
I am 63 years of age and find it very difficult working on line, but with the assistance and support of Jade Clements, and Laura Whelan, I sailed through it , there professionalism was the best I have experienced to date
Thank you Mike, we are really grateful for your review and glad to help. Best Wishes- Karen Hedges- Acorn Customer Services
5/5
Simply the number one! We are a couple that a renting for the first time a flat in Uk, we are not British, and they made the process so good, so clear, so easy explaining everything and following us step by step. Many thanks
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.