Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,849 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thanks to Luke , Connor and Chris for being extremely helpful during my property search constantly there when I needed advice and would always keep me up to date with new property listenings. Would highly recommend !!.

Emilia · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Emilia Sepede, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Chris ensured everything progressed efficiently and kept me well informed at each stage, making the experience straightforward and well managed. I would confidently recommend his services to anyone seeking reliable and professional support in the property market.

Jared · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Jared Assing We greatly appreciate your 5-star review and the time you took to share your experience with Chris. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I would highly recommend Acorn, Dartford. A huge thank you to Alesha who sold my Mum’s house and the whole team - Chris, Luke, Dan and Christiana. I will definitely use Acorn again.

Kerry · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Kerry Hume, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

i recently had Megan from Acorn Estate Agents in Dartford taking us through the pre-tenancy checks. She was very helpful and efficient and got us through the process quickly

Vinith · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Vinith Kandasamy We greatly appreciate your 5-star review and the time you took to share your experience with Megan. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

This is the second time we’ve used Acorn and we wouldn’t hesitate to use them again. Christopher helped us achieve a great price for our home and has been really helpful

Emma · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Emma We greatly appreciate your 5-star review and the time you took to share your experience with Christopher. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Incredible service , James was so professional , the process was seamless. I recommend these agents. They make the process of getting a home seamless

Irl · 11 May 2026 · Acorn Dartford

Agent replied · 11 October 2026

Dear Irl Travels We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Amazing Service From Shem, Adalina, Katie and all the team. It was a difficult transaction and everyone pulled through to get it over the line so if in any doubt choose Acorn!!!

Yobe · 11 May 2026 · Acorn Erith

Agent replied · 11 October 2026

Dear Yobe Pc We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

4/5

Google

Had a great experience with the Acorn Northumberland lettings team. Vicky and Nicole were really helpful throughout and made the whole letting process smooth and stress-free from start to finish. Communication was clear, everything was handled professionally, and the procedure went very smoothly. Thanks again for all your help!

Minha · 11 May 2026 · Acorn Erith

Agent replied · 11 October 2026

Dear Minha Fathima, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

5/5

Google

Done house tour with Carly today very good lady and professional

Alisha · 11 May 2026 · Acorn Erith

Agent replied · 11 October 2026

Dear Alisha Adeuke We greatly appreciate your 5-star review and the time you took to share your experience with Carly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I would highly recommend Acorn, friendly and incredibly helpful. Especially Vicky who went above and beyond to help me and my boys get our lovely new home! We are so grateful and can not thank you enough.

Amy · 11 May 2026 · Acorn Erith

Agent replied · 11 October 2026

Dear Amy Mills We greatly appreciate your 5-star review and the time you took to share your experience with Vicky. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Hello, greetings to the Acorn team, especially Cameron, for being a very attentive and helpful person who assisted me in every way he could. He is very professional in his field.

Marcial · 11 May 2026 · Acorn London (325 Kennington Road)

Agent replied · 11 October 2026

Dear Marcial Crispin Ayala We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Every one at Acorn Welling

Every one at Acorn Welling, were amazing from start to finish, especially Will & Matt

T · 11 May 2026 · Acorn Bexleyheath (Baynes House)

5/5

Google

I recently put my mother's retirement flat up for sale, which I understand are notoriously hard to shift. Fortunately, I chose Acorn to deal with the sale. From the start my sales rep, Charlie Herbert, put me at ease and set realistic expectations around time scales and price. As this was my first time selling a property I appreciate his patients with my endless questions. So, big thank you to Charlie, who actually sold the property for more than the top estimate of the only other agency that gave me a quote.

Tony · 11 May 2026 · Acorn London (29 Westow Street)

Agent replied · 11 October 2026

Dear Tony Rockcliffe We greatly appreciate your 5-star review and the time you took to share your experience with Charles. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Beth from Acorn was wonderful, she made what can be a very stressful process feel as smooth and straightforward as possible.

Teresa · 11 May 2026 · Acorn London (116-118 Bermondsey Street)

Agent replied · 11 October 2026

Dear Teresa Gottein-Martínez We greatly appreciate your 5-star review and the time you took to share your experience with Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Really great personalised support from Stuart and the team, which made all the difference in selling our apartment. We started using a different, larger agent, but switched to Acorn and had much better service and a good outcome.

Donald · 11 May 2026 · Acorn London (116-118 Bermondsey Street)

Agent replied · 11 October 2026

Dear Donald Morrison We greatly appreciate your 5-star review and the time you took to share your experience with Stuart and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I had a great experience working with Arikson Franco at Acorn during my property purchase. Some parts of the process were quite complicated, but Arikson was always patient, responsive, and clear in his communication. He communicated quickly and effectively with both the seller’s side and the buyer’s side, helping to keep the process moving forward. I really appreciated that he tried to support me as much as he could throughout the purchase. Thanks to his help and professionalism, we were able to complete the process successfully. I would definitely recommend Arikson to anyone buying a property.

J · 11 May 2026 · Acorn London (153 Lewisham High Street)

Agent replied · 11 October 2026

Dear J O (jh) We greatly appreciate your 5-star review and the time you took to share your experience with Arikson. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Nikola and Sevya for your…

Thank you Nikola and Sevya for your great help🌸🌸🌸 Amazing people. I bought a house and rented out another one, and they found wonderful tenants. It’s been a great pleasure working with them. 100% trustworthy.

Guniz · 1 May 2026 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

I recently made a formal offer on the…

I recently made a formal offer on the River House in Eynsford through Bromley branch with Daniel, the agent handling the property. Despite making five separate attempts to follow up, via email, voicemail, and messages left with his colleagues, I have received absolutely no response whatsoever. This complete lack of communication is utterly unacceptable and highly unprofessional. It has left me with the strong impression that my offer was never even presented to the seller. The total radio silence raises serious concerns about the agent's competence and integrity, and the entire process has felt somewhat dodgy. I would strongly caution any potential buyers against dealing with this agent. Basic courtesy and professionalism appear to be entirely absent

Scott · 1 May 2026 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

Property Manager Gisella Rappa is…

Property Manager Gisella Rappa is unprofessional and incompetent. She does not liaise properly and timely between landlord and tenants. She also provides misleading information. If you are a landlord or tenant, please beware with her.

Claudia · 27 April 2026 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience dealing with the Senior Property Manager Gisella Rappa at Acorn. From the outset, communication was poor. I formally notified them in January that I would be moving out, and this was neither acknowledged nor passed on to the landlord. I then confirmed my move-out again, and once again received no response. This lack of communication caused unnecessary stress and confusion throughout the process. After I had already vacated the property, I was then contacted by decorators, which clearly shows that key information had not been handled or relayed properly. This felt completely unprofessional. More concerning is the current situation regarding my rent. I paid rent upfront, and the property has now been re-let, yet they are attempting to retain £2,300 of my money. In addition, they are trying to charge for repainting and carpet replacement, despite these being pre-existing issues and clearly falling under wear and tear. I have evidence to support the condition of the property at the start of my tenancy. The overall handling of my case has felt unfair and, at times, unethical. There has been a lack of transparency, poor communication, and an attempt to apply unreasonable charges. I would strongly advise others to document everything carefully when dealing with this company.

Mrs · 21 April 2026 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

Incompetence or willful obfuscation

For the last 2.5 months post our move-out, Acorn Property Management in Bromley has stalled, failed to respond to emails and provided disingenuous statements in respect of our rental deposit. The landlord they continue to serve (Jen Homes Ltd.) has willfully failed to honour the terms of the tenancy agreement or respond to our attempts to retrieve over £2,000 of deposit monies. Through their commercial relationship with Jem Homes, Acorn has proven complicit in negligence and obfuscation, in what can only be construed as an attempt to retain a commercial relationship at the expense of tenants. Consequently, we have had to file with TDS and the Property Ombudsman, whilst Acorn continues to achieve interest on our deposit money.

Adam · 16 April 2026 · Acorn Bexleyheath (Baynes House)

1/5

Trustpilot

Avoid Acorn Bexleyheath

Avoid Acorn Bexleyheath, Unprofessional and unsafe. We were promised by the agent (Alexandra) that this property was fully managed by Acorn and that maintenance issues would be fixed before we moved in. We even put this in our offer letter. They failed on every count. On move-in day, the property was disgusting and contained drug paraphernalia left by previous tenants, a massive safety risk that clearly wasn't checked. To top it off, we were told the wrong office to pick up our keys, causing further chaos. Communication has been non-existent; they have ignored every inventory update and shown zero empathy for the stress they've caused. We are now escalating this to The Property Ombudsman. Do not trust their verbal guarantees.

Lucienne · 15 April 2026 · Acorn Bexleyheath (Baynes House)

5/5

Google

I had a really good experience with Tunde from the very first interaction. The whole process has been smooth and straightforward, which I really appreciated as it can be quite stressful trying to find a place. Any questions I had, Tunde was always helpful and willing to assist in any way possible. I felt supported at every stage. Overall, a really positive experience and I’d definitely recommend.

Mashauna · 15 April 2026 · Acorn London (128 Rushey Green)

Agent replied · 13 October 2026

Dear Mashauna Brooks We greatly appreciate your 5-star review and the time you took to share your experience with Tunde. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Trustpilot

Acorn - terrible agent

Joy Davies, is one of the worst agent I have met. Very rude, aggressive and uses scare methods to getting her way. How is this person still employed here? The lies that she tells to try to get her way is shocking. Don't use her there are better people to speak with there.

Customer · 14 April 2026 · Acorn Bexleyheath

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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