Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 5/5

Google

Michael made buying our first home easier than any rental experience I have had! He was always available to take calls and took time to regularly update us on the purchase. He was alway professional and very approachable making the buying process a lot less daunting than we had expected.

Camila · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

Adam handled the sale of our flat - he was very hard-working, gave great advice and he found a buyer quickly. Adam involved himself with all the ins and outs with the local authority and was by our side throughout. I'd recommend Acorn. Also, when our sale fell through (no fault of Acorn) the lettings department found us tenants very quickly and were very professional.PositiveResponsiveness, Quality, Professionalism

Caz · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

Acorn were professional at all times and provided great advice and support throughout the sale. They were able to succeed in securing a buyer in less than 1 month where my previous 2 estate agents had not in over 1.5 years. I will be looking to see if I can use their competitive service for my next flat sale.

Matthew · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

I had great experience at Acorn! Really nice atmosphere. I'm glad I met Davide! He is very professional, helpful and easy going. Davide always replies to email messages with any questions and gives really helpful advices. I really recommend Davide and James as well but I'm pretty sure everyone working there are amazing and professional after reading the reviews. Generally speaking I'm happy with customer service! :)

Izabela · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 4/5

Google

A friendly, professional and attentive agency that have been helpful through the process from viewings through to tenancy. Damian took us on our first viewing of the property where we currently live and he was great. We were given plenty of time and information at the property. However, something that Acorn should improve is the communication process with the landlord, as it sometimes takes several days to get a written answer and the management agents are hardly ever available on the phone.

Victor · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

My boyfriend and I had a great experience finding an apartment to rent through Acorn Kennington estate agents. Damian was particularly helpful and responsive. After viewing an apartment I had some follow-up questions and he replied extremely quickly. Thanks for helping us find our apartment!

Eleanor · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

It can be a hard decision choosing which agent to market your property with, but I can definitely say I made the right choice going with Acorn. I was 100% satisfied with the service they offered, and felt well supported through the whole process. Adam the manager is fantastic, but what is great about the kennington office is that the whole team are in fact excellent; friendly, knowledgeable and helpful! I would not hesitate to recommend using Acorn.

Ee · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

I went through an incredibly difficult time during the space of many months when trying to buy due to difficulties with my sale. Adam made such an effort in trying to make the whole situation as stress free as possible, he kept in constant communication with me, and went above and beyond by even liaising with my other estate agents in Brighton. He made me feel reassured that everything was being handled, and he essentially saved my purchase from falling through. I would highly recommend Acorn's service, and especially from Adam. This is how estate agents should work with people, with transparency and care. I’d also like to say thank you to Dennis for all his help in the beginning, making it a smooth process, good communication and helping me along the way. A bad experience has certainly turned into a good one thanks to their support!

Charly · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

Having bought, sold and rented many properties over the years in Kennington and Oval areas, it was very important to me to have a local agent who understood the area.I decided recently to try out Acorn Kennington estate Agents. I was incredibly surprised by their courteous and professional manners. Once inside the unassuming shop window, you get a real sense of how modern and vital they are. They went the extra mile for me, and left me feeling as if they really cared. They always fed back immediately with feedback from viewings and shared valuable information.I have to say, Senior Manager Adam Gould was always on hand to re-assure me, give me feedback and support over the whole process. I am so grateful to him and the Team. I would thoroughly recommend Acorn to everyone selling locally.

Gavin · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

I chose Acorn to help me sell my property in Kennington because I knew they had a lot of experience in the area. Adam Gould was in charge of my sale and he provided an excellent service from start to finish. He helped to find an ideal buyer and kept me up to date on everything as the sale was going through. He obviously has a lot of experience and - having never sold a property before - I was really grateful for his honest and straightforward advice. Highly recommended.PositiveResponsiveness, Professionalism

Will · 27 August 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

We received an offer on a house shortly before the covid-19 lockdown. Fortunately for us the buyer was able to go through with the transaction. At a time of great uncertainty the Acorn team were very supportive and consistently responsive.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2020 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Google

We've just (today!) exchanged on a property we found through Acorn and were really impressed with the agent, Franco, who we engaged with. He was always kind and responsive, helped us understand the process, and helped move the process on for us when solicitors were taking their time. We highly recommend him.PositiveResponsiveness, Quality, Professionalism

Hannah · 25 August 2020 · Acorn London (153 Lewisham High Street)

★★★★★ 4/5

Trustpilot

Sale of Property

After a poor experience with another agent it was refreshing to work with a great set of professionals (Tommy, Jackie and Joe) at the Belvedere branch. They were able to find a buyer for our property very quickly (pre-covid) and I was kept up to date with the progress of the sale regularly even when everything went into lockdown. I would defiantly recommend Acorn team to anyone looking to sell their property.

Harjit · 22 August 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

He is very helpful and nice

Rating only, no written review.

Amadou · 19 August 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

A great service

The experience was as stress-free as it could have been. The online video tour was absolutely beautiful; Brendan and Jack were very easy to contact. They lined up a small selection of buyers who were chain-free, and we accepted a brilliant offer within 24 hours. We’re very happy with the service.

Dreana · 14 August 2020 · Acorn Bexleyheath

★★★★★ 5/5

Yell

Professional and reliable

Acorn agents just saved my from near homelessness as I my landlady abruptly decided to "sell" her property. The whole process from viewings, referencing and move in was professional and transparent. I highly recommend them

PrincessA-9 · 13 August 2020 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Trustpilot

Steven and Jeff and all the team from…

Steven and Jeff and all the team from Acorn commercial have been fantastic over this difficult lock down period and have kept me up to date with progress at all times, no question was too small and they liaised and pushed the solicitors when needed. We would highly recommend them. Thank you so much.

Steve · 8 August 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I had a great experience with Shirin…

I had a great experience with Shirin from Acorn Estate Agents. She was very helpful, friendly and informative throughout my viewings and moving date. Thank you for all your assistance in finding the perfect place for me.

Ripley · 6 August 2020 · Acorn Bexleyheath

★★★★★ 4/5

Trustpilot

Really appreciate the extra effort put…

Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂

The · 29 July 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Outstanding customer service

Massive thanks to Louis from Acorn FH for helping out with quick enquiry. He managed to find me a great property, on request came to see me before others to view it. I was treated very politely and professionally. Louis went above and beyond to take the property in a matter of days as i was in trouble and needed to move out quickly. He negotiated the price and got it down for me, and took care of paperwork which made it very smooth. I would highly recommend seeing this guy, as well he helped me with advice to sort out a bad agency problem. Thank you very much.

Jacek · 17 July 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

I’m very frustrated with the continuous…

I’m very frustrated with the continuous and excessive delay in pace and receiving vital information.Prior moving into our flat we had issues with our property manager. Now we've moved in we still have issues with the same property manager. We receive little to no information on urgent enquiries and are left stuck with no way to move forward.Our hob is incredibly dangerous and could easily burn the building down. I’ve expressed how hazardous this is on multiple occasions!!! Two engineers have come to the property and confirmed this needs to be replaced IMMEDIATELY. This excessive delay is not only putting myself and my partner in danger but the rest of the neighbours in extreme danger. Your lack of action is life threatening and highly concerning. I’ve asked for a follow up on this and many other things since I’ve move here, which was almost 3 months ago now. I have received zero information! This matter is urgent and incredibly important. Why isn’t this being take seriously? Would it take a second Grenfell tragedy for this matter to be taken seriously? The current agent we have isn’t prompt enough in responding and doesn't take any action. I want a different property manager immediately! I ask for this before and was told to be patient due to co-vid 19 but this is now excessive and ridiculous. We cannot continue like this.

Sheena · 13 July 2020 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Such a full of liers been waiting to…

Such a full of liers been waiting to see the property and the agent didn’t come up and latter lied to me about he was here.31d Walmer terrace.Never recommend to anyone.

Sudam · 3 July 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Deceitful and bunch of liars!

I am writing to warn you about how deceitful and unprofessional this letting agent (East Dulwich) can be.After purchasing a property we discovered that Acorn have failed in their duty of care to collect one set of keys (for the letter box) from the previous tenants.I first raised this issue on the 10th of March, and I was told that the missing key had been posted inside the letter box.I later found this to not be the case.In order to gain access to my letter box, (which I'm sure you will understand was quite urgent, since it may have contained important documents regarding our property purchase), I employed a locksmith at my own expense - with their approval. I spoke to my solicitor who said that this payment should be taken out of the tenants' deposit. I confirmed this with Acorn who said that they would contact the previous landlord. I don't know why my solicitor had to intervene before they can do something about anything - when it was clearly their tenants who created this problem in the first place.It took until May 26th for a cheque to be sent (11 weeks!!!), on which date it was sent to the wrong address. They allegedly sent it to the locksmith's address but the locksmith never received any cheque from them nor any letter addressed to my name. And as to why it was sent to locksmith - knowingly I've been pestering them about the refund still baffles me. I have tried many times to contact Acorn to process a new cheque but to no avail.It is not a large sum of money, but Acorn has consistently ignored and lied about this refund. This problem has been going on for almost 4 months but they still give me a shallow "we will chase this for you" response. Not only did this agency fail in their duty of care with regards to the keys, they went on to send the refund to the wrong address, and further, to ignore my attempts to contact them about it for many weeks now.

Levi · 23 June 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

THE SIX FAILS OF ACORN - NOT TO BE CONFUSED WITH THE TWELVE DAYS OF CHRISTMAS

The only good thing I can say about Acorn is that we are no longer letting our flat through them. FAIL ONE: Their very aggressive letting agent offered to discount our first month set-up fee from £360 to £199 but they charged us £360 regardless. The letting office denied all knowledge of the discount and it was a battle to get it reinstated. FAIL TWO: We rapidly discovered that almost all our calls and emails to Acorn went unanswered and it was virtually impossible to communicate with them. FAIL THREE: They charged us £180 for a PAT electrical appliance test, and we received no response when we queried it, or when we queried their lack of response. We subsequently discovered the PAT test was not a legal requirement, and that they had not even performed it. They then denied charging us for the test, and we had to prove that they had. FAIL FOUR: They also charged us £210 to apply for a Croydon landlord licence fee on our behalf and then left the application incomplete, whereupon we received a threatening email from Croydon Council demanding immediate payment. FAIL FIVE: They charged us £96 for a plumber’s visit in which the plumber did nothing except suggest spending over £400 on replacement bathroom taps, when we knew that the originals had cost £64.75. When we tried to follow up direct with the plumber he dropped all communication with us. FAIL SIX: Finally the tenant abandoned the flat without notice, leaving it in a filthy state and full of junk, with bathroom fittings pulled out the wall. We notified Acorn by phone and email with photographs of the mess. The tenant then advised both Acorn and ourselves by email that she could not afford to clean it and that we would have to pick up the cleaning tab ourselves. We had it professionally cleaned at our own expense and emailed Acorn on 22.05.2020: “Please advise where we may pick up our keys on 28.05.2020” which was the date the tenancy legally ended. Predictably there was no reply and their local office was closed on 28.05.2020. However, on 29.05.2020, the day after the tenancy ended - they sent in a check out team who left lights on, drawers and cupboards open, items on the kitchen counter, the toilet seat up and the new throw and mattress cover pulled off the newly cleaned bed, the day before our new agents were due to show it. For this unauthorised incursion, they charged us £159. When we challenged this, they insisted that we were contractually obligated to pay for a checkout. We responded: “What part of “Please advise where we may pick up our keys on 28.05.2020” do you not understand?” I received the response: “I cannot see that you received a response from us to confirm key collection.” Yes, dear readers, you read that right. They didn't have to return our keys on the grounds that they ignored our email requesting the return of our keys! Best of all, Acorn gave the tenant a copy of the check out report as well as a reference, allowing her to pass on the abuse the next landlord.

Melissa · 21 June 2020 · Acorn Bexleyheath