Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 1/5

Trustpilot

FOR THE ATTENTION OF REEDS RAINS

FOR THE ATTENTION OF REEDS RAINS - CUSTOMER SERVICE.First of all we notice that Reeds Rains customer service can not get our name correct, our name is Anderson and we have never been known by Andrew?So if you are going to get in touch with us about our experience around the lack of customer service from your Reeds Rains - Prescot office in Merseyside, then please get our name correct?Our experience that we received from your Reeds Rains - Prescot office in Merseyside, was lacking in customer service on all counts.We saw this house on the Saturday the 18th of March at 10.35 a.m., and we put our offer in on the same day!!We did wait over 3 weeks to see this house, and we did put in an offer for this house, but the staff did nothing to confirm to the vendor completely our position that we were in to buy the house. We had everything to go and we were in a very strong position!!Only to find after all our efforts that the vendor went for another person`s offer? We could have gone higher with our offer, but Reeds Rains - Prescot Merseyside never asked us at all? We also waited over 3 weeks to see the house concerned, and so there was a delay for anyone viewing the house!This caused us more stress, upset, and annoyance and at the end our time was wasted!The experience we received from the staff at Reeds Rains - Prescot Merseyside, was real and it happened,. We have not lied and we have told the truth.If anyone from Reeds Rains - Customer Service wants to speak with us directly then you can telephone us, but we are not going to argue on what happened to us! We are the ones that were on the end of the lack of customer service from your Reeds Rains - Prescot Merseyside office, and this did not happen to anyone in Reeds Rains customer service either?Our write up for the Reeds Rains - Prescot Merseyside office has been here since the 18th of March, and you are only now asking us questions about our experience, from your Reeds Rains Customer Service office only now?Please do not keep sending us messages asking us questions about our experience from your Reeds Rains - Prescot Merseyside office, as you can contact us directly and ask us the same questions directly, instead of doing this from behind an email only?Trustpilot is here so members of the public can write down their experiences of customer service they have had from companies, and so that any general members of the public can read the write ups, and decide for themselves if they are going to use a company for themselves or not.So therefore we are not going to change our write up that we have written on the Reeds Rains - Prescot Merseyside office.We do not intend to use any Reeds Rains estate agents, for anything at anytime in the future due to the lack of customer service.The service we received lacked in customer service, and it was unprofessional.If anyone was sincere in Reeds Rains Customer Service, you do not wait for over a week to respond to a customers complaint from way back in March 2023, when we are now in May 2023? The normal response would be to contact the customer direct and get from the customer what happened, to them from the estate agent concerned.As that has never happened the experience we received from the Reeds Rains - Merseyside Prescot office, will continue from the Reeds Rains - Merseyside Prescot office, has nothing is done about it?

Anderson · 19 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Trustpilot

A buyer found but communication not as good as usual

i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.

Graham · 19 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great customer service.

Rating only, no written review.

Afolabi · 18 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

They just rip you off

They just rip you off , a big no for tenants , they charge unnecessarily.15-may-2023: above review was given on 13th of april and after more than a month you are asking for more info on it ? the issue is already taken up by one of reed rains member, we had some conclusions, you must get that info from reeds rains and if you want me to remove this comment then i am not obliged to remove any comments, specially the ones with which i have bad experience.18-may-2023: poor quality of check in report and differences in check out report caused me to loose deposit, even your property manager didnt knew what was removed from the property as beds , mattress and sofas were removed from the property as those were extremely dirty, and those were removed after reeds rains consent, and your property manager was asking what happened to them. Luckily i had the emails as a proof otherwise you would have charged me for those as well. I really lose trust on reeds rains , unprofessional. A mistake

Mr · 18 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

To Reeds Rains,- Customer Service,

To Reeds Rains,- Customer Service,Our surname is Anderson and we have never been called Andrew.We noticed that Reeds Rains Customer Service could not even get our name correct? So if you are going to get in touch with us, please call us and mention us by our correct name please?The write up we did on our experience for the Reeds Rains West Derby - Merseyside office, was true and it happened to us.We never lied and it was the truth.We viewed the house on the Tuesday the 28th of March 2023 at 4.30p.m. and the survey of this house was supposed to be done on the 12th of April 2023.The survey was not done on this day due to the estate agency of Reeds Rains West Derby- Merseyside office loosing the keys, so the surveyor could not do the survey of this house on the 12th of April.Our write up has been here since the 13th of April, and yet you are only now asking questions about our experience from your estate agent only now?The experience we went through from your estate agent just added stress to us buying a house, it wasted our time, and created a lot of annoyance to us.As we said previously, if you want to speak with us directly we are happy to do so, but we are not going to start arguing on what happened to us?We were the ones at the receiving end of the lack of customer service, while your estate agent in West Derby - Merseyside office could not even care.As we said we would not do any business with any Reeds Rains office of estate agents at any time in the future because of the lack of customer service we received.Our experience was real and it actually happened, so therefore we are not going to change on what we have said in our write up.Trustpilot, is there for members of the public to write down their experiences, so general members of the public, can read the write ups and make their own decision if they are going to use a company or not.If you want to speak with us directly then we suggest you telephone us directly, otherwise please stop emailing us with questions, that you can also ask us directly.As we said the staff at Reeds Rains West Derby - Merseyside office were rude to me and my Husband, and that is not on.That also we were not going to except from the West Derby - Merseyside office of Reeds Rains.

Anderson · 18 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very quick sale

My house hasn't been up many weeks and already sold for full asking!David and the girls have been very professional from the off.Friendly, helpful and always call back if you leave a message.Excellent service upto now.

Joanne · 18 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very efficient and helpful professional

Rating only, no written review.

Mary · 18 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Trustpilot

Friendly and proactive team

Friendly and proactive team. Swift service.

Jordan · 17 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Selling experience

Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.

Debra · 17 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 3/5

Trustpilot

More interested in sale but very nice…

More interested in sale but very nice people

Paul · 16 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

House bought, no key supplied, no tenant deposit transferred

I bought this house almost 2 month ago, they are still telling me stories about my front door keys. They started off by giving me an impression that they have the keys and tried to get me to agree to them sending the keys by regular mail, even though I offered to pay for recorded delivery. They said they couldn't do recorded delivery because they did not have loose change at the office. I then paid for a courier to pick up the key. When the courier turned up they said that they did not have the keys. They held onto my tenant's deposit and has not paid it to me nor the tenant. They said they sent an email to the tenant but the tenant says she has not received it.

Maxwell · 16 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND LACKING IN CUSTOMER SERVICE.

We had an appointment to view a house in Prescot - Merseyside, on the Saturday the 18th of March, but there was a delay of 3 weeks from the original appointment, which was put back by 3 weeks to view the house.When making the appointment to view the house, the estate agency Reeds Rains in Prescot, wrote down the wrong email address and so therefore we never got a confirmation of the viewing appointment for the house.This meant we then had to ring back to the Reeds Rains - Prescot office, and get them to amend the email address, and resend us a confirmation email confirming the viewing of the house in Prescot - Merseyside.We noticed yet again, Reeds Rains - Prescot, does not like to communicate by phone if they can avoid it!!Surprise Surprise, the estate agency is Reeds Rains - Prescot office!!People renting the house needed an extra 10 days to move out, then the vendor took another whole week to tidy up the house, and not anyone at Reeds Rains, then phoned us and confirmed the viewing was still on for the Saturday the 18th of March 2023?We had to phone Reeds Rains- Prescot office to check that the viewing was still on?!!Sadly when we saw the house, which had the roof of the porch off, which was flung in the back garden, no side gate on the side of the house leading to the garden, no front drive gates on the driveway, no doors on any rooms in the house either!!We could see what the house would look like with our care put into restoring the house back up again, even the garden was crazy with unlevel layers of the garden lawn, but we looked past that, and could see the house looking what it would like with our restoration done to it!!We asked before attending the viewing if the vendor was after the asking price only, to that question, we got "The vendor was after the asking price only".So we put in our offer of full asking price!!We waited over 5 days, and then the Reeds Rains - Prescot office decides to ring My husband on his mobile phone while he is at work, to tell him the vendor has gone for a higher offer.There was no conversation to My husband, can you possibly go higher with your offer for the house?The conversation from the Manager was abrupt, and very short!!My husband was not able to read emails, or make any calls or send any text messages at all, from work.When we ring the Reeds Rains - Prescot office the Manager concerned could not understand why we were phoning to ask what the answer was to our offer?The Manager`s reply was "Has your husband not given you the message"?My reply to that was "How can he do that, when he can not make phone calls from work, that is why I am phoning now and asking you the Manager yourself"?When we corrected the Manager, by informing him they had our landline phone number to call us at home in the first place with the answer to our original offer to the vendor?We pointed out to the Manager, that if we had been told that our offer for this house was accepted, we could easily now say we have changed our minds on this house in Prescot due to the delays on trying to see the house, and answers as to if our offer for this house in Prescot was accepted?58 people showed interest in this house, only 3 parties gave offers, we gave the full asking price, yet the vendor, went for a higher figure from another purchaser?!!!This Reeds Rains - Prescot office of estate agents did not ring us back and even ask us if we could go higher with our offer at all?We had to keep ringing them over everything, and they hardly rang us once.The end result was we never bought any house with Reeds Rains - Prescot office, even though we tried to purchase one!!A very unprofessional Reeds Rains - Prescot office, who failed to produce a house, even though we were in a very strong position to purchase a house.Yet again, Reeds Rains, still keep acting and behaving in unprofessional manners, and no customer service at all.Again our advice still is do not use Reeds Rains - Prescot office to purchase or rent a house.To Reeds Rains - customer service,Our experience of the Reeds Rains Prescot Office was real, and it actually happened to us.We quite simply made an offer for a house, and no one came back and even asked us if we could go higher with our price for the house either?There was a delay of 3 weeks on seeing the house, and that did not help either. Our write up has been here since the 18th of March 2023, and you are only now asking us what happened? We have told the truth and not lied. The way we were treated was not okay, and on the whole when you are trying to buy a house that process was then made more difficult via the estate agent concerned which was Reeds Rains from Prescot.If you want to ring us and speak with us directly then you can do so, but we are not going to start arguing about what happened to us, from the service we received from your estate agent in Prescot. The West Derby office, was similar.

Anderson · 15 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL

Reeds Rains office, of West Derby Merseyside, have made three major mistakes on the sale of a property we were trying to purchase.After waiting for over 25 minutes in the winter spring weather, while the correct keys were brought to show us the house, that we had waited for over a week to see?We stepped inside to see the house finally, we put our offer in on the same day with all our paperwork proving who we were, along with all documents that were asked for!!To then find the memorandum of sale was completely wrong with the details of our solicitors that we would be using.The memorandum of sale, is important and important that this is correct, so that important documents are received at the correct solicitors offices concerned for the vendor and purchaser?This did not happen at all in our case, and so it meant that my husband had to collect the correct memorandum of sale from the Reeds Rains West Derby estate agents office in person.My husband should not have had to of done this, but we did as the correct copy of the memorandum sale was going to take over a week to appear if we had left it to staff to produce it in the first place!!Then we get to Wednesday the 12th of April 2023 when the survey of the property we were trying to buy was booked in to be done by the surveyor?We thought this would be done, but no it never took place, for when the surveyor arrived at Reeds Rains West Derby office, the staff of Reeds Rains had lost the keys to the property that was scheduled to be surveyed for the mortgage application.The Staff at Reeds Rains West Derby, spend the time on not answering phones, complaining that they are short staffed, and above all when the purchaser is speaking on the phone with the staff member of Reeds Rains, it does not come across okay when the staff member thinks it is okay to argue with the prospective buyer on the phone!!As a result due to the unprofessional behaviour and lack of customer service from staff, we have now pulled out from purchasing this house that the original vendor was trying to sell.No lock smith was called so, therefore, the house can not be shown to any buyers, the prospective buyers which was originally us have now pulled out from buying this house, and the vendor has failed to be told of the situation.We were not going to put the mortgage application on hold for an unknown time period, while there was some rumour on when or if the key or keys were going to be produced at all.Our time was wasted, for the last ten days, and in doing this to us, Reeds Rains just wasted their own time.Reeds Rains did not sell the house concerned, and now they have a house to sell with no front door keys at all for the house concerned!!On the day of a survey being done for a mortgage application, the staff at the Reeds Rains office should have confirmed they still had the keys and that the keys were in a safe place at all times.Due to the manager not being on duty today, even though the manager was on duty yesterday, no attempt was made to call a locksmith?Reeds Rains, seemed to think that the purchase of this house was a game, it was not a game in any fashion, this was to be a family home for the family!!As a result we are not buying this house at all.Also for future reference for anyone considering to use the Reeds Rains West Derby office in Merseyside, then our strong advice is do not use this office to purchase or rent a house!!!Further update from the 15th of April 2023, My husband attends the said estate agents of Reeds Rains in West Derby to actually speak with the Manager to his face.My husband had to make it absolutely clear that it was Reeds Rains fault, that we pulled out from buying the house in Merseyside, due to the estate agencies incompetence on loosing the house keys which prevented the survey being done on the property on the agreed day the survey was due to take place?All the Manager could say was "I still do not understand why you do not want to continue on purchasing the house"?It now begs the question, if the Manager of the Reeds Rains estate agency, at this point does not understand why, then the Manager needs to go back and be retrained as a Manager!.My husband also had to make quite sure that the Manager understood that we as a family will not and will not except any rudeness from any Reeds Rains staff in person or on the phone, towards his family, and wife.My husband at this point then made it clear we would not under any circumstances, use Reeds Rains at all for anything.The Manager, at this point was obviously getting frustrated, as My husband was determined to make his point of view to the Manger of the Reeds Rains West Derby office!To which the Manager could only say "You need to go now". My husband replied "Believe me I am going when I have finished speaking."As we said earlier in our write up, do not use Reeds Rains West Derby office to purchase or rent a house.

Anderson · 15 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Shambolic excuse for an agent

Shambolic excuse for an agent. Don’t understand why anyone uses them. Fail to return deposits within legislated time period always excuses staff on holiday or sick. Just speak B/S when called all about keeping money in the bank.

Martin · 13 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Easy to use

Sasha · 12 May 2023 · Your Move Darlington

★★★★★ 5/5

Google

Thank you Paige Huggill for all your help with our tenancy. So helpful and quick to reply when contacted.

Diane · 12 May 2023 · Your Move Darlington

★★★★★ 1/5

Trustpilot

1 star for renting

Rating only, no written review.

Harry · 11 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

The Reeds Rains Little Sutton team…simply the best!

The Reeds Rains Little Sutton team we’re amazing! Katy kept me informed every step of the way! I felt very comfortable speaking to Katy. Karen had great faith in how good things went through so quickly! I can’t recommend them enough! Thank you so much! Julie

Juls · 10 May 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very friendly and helpful staff.

Very friendly and helpful staff.As soon as I asked for anything to be done, it was done straight away.

Nancy · 29 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Communication was the key appreciated the constant…

I appreciated the constant communication between the sales team and myself. They gave sound advice and I trusted their professional judgement when it came to achieving a sale

Christine · 28 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Professional

Professional, courteous, and fast.

Julie · 28 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

Very Very disappointed with the way they work don't consider people who are on benefits prejudice I think I have been a private tenant for years and never missed my rent or damaged a property

Ray · 28 April 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

Big thank you to Jayne & Christine for the excellent customer service, guidance, and support I have received during a difficult time following the sad loss of our mum and managing her property. I would recommend your service at Reeds in Acklam to all my friends,family, and local neighbourhood. Kind regards, John

John · 28 April 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 4/5

Google

Very professional in there work

Trevor · 28 April 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)