Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThank you
Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.
Thank you for the review! Feedback will be passed on to the branch :)
5/5
TrustpilotWe have been a rough drive since the…
We have been a rough drive since the mini budget and winter time. And sold for a right price as things get better and everywhere is blooming and beautiful in Spring time to know the value of what buyer looks for. And most of Reeds and Rains nearby are also sold. Thank you for the RR team.
5/5
TrustpilotKept me informed all the way through…
Kept me informed all the way through the sale
5/5
TrustpilotExcellent communication
Excellent communication. Open and honest about the valuation and marketing strategy,
4/5
TrustpilotExcellent Service with one Criticism
Still at the early stages of the process but I cannot fault the attention and courtesy shown by all staff that I have seen and spoken to. If there is any criticism I can make it would be the fixed price fee of the agent. If I could explain further, I wanted to handle all viewings but there was no reduction of the fee offered knowing that the cost to them for handling the viewing would incur agent’s time and fuel which would be a saving to them.
1/5
TrustpilotTOTALLY INCOMPETENT - NOT WORTH ONE STAR
HULL OFFICE IS NOT WORTH ONE STARTHIEVES!!!!!! AN ATROCIOUS, EXTREMELY INCOMPETENT, DISRESPECTFUL AND UNTRUSTWORTHY SET UP THROUGHOUT, WITH ADDED EXTRAS OF RUDENESS, LIES AND DECEIT THROWN IN FOR FREE FROM THE MANAGER. DO NOT USE ACCOMPANIED VIEWING, LEAVE PROPERTY UNLOCKED, WINDOWS OPENED AND LIGHTS ON. IN FACT, DO NOT USE THEM AT ALL. I WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE.
1/5
TrustpilotI currently use Reeds Rains to manage a…
I currently use Reeds Rains to manage a rental property. I wont be using them again in the future. Call centre in Southampton and a lack of local service. If you are a landlord looking for a letting agent, look for someone that is local and can give you the service and time that is needed.
Hi Mike, I'm really sorry to read this. If you could give me some more information I'll ask one of the team to call you to see if we can resolve this. The request for more information will come from Trustpilot. I hope you hear from you soon, thanks
5/5
TrustpilotGreat service
Very good estate agents
4/5
TrustpilotSimple and quick process
Olivia from the St Helens branch was great at communicating any issues or queries with me. The whole team made the selling process simple and quick
1/5
TrustpilotAbsolute joke of a letting agents
Absolute joke of a letting agents, I moved out of my property 2nd April and still haven't recieved my deposit back, I ring virtually everyday to get told tomorrow which never comes. Beware people if deciding to rent an property with as they are crooks.
Hi Ryan,I'm so sorry you have had a bad experience with us, I have sent a request for more information so that I can look into this matter for you. The request will come from Trustpilot.Regards,Reeds Rains
5/5
GoogleRating only, no written review.
5/5
GoogleWe've recently let a property through Reeds Rains Middlesbrough branch. Jayne and the rest of the team was amazing throughout the process. They've guided us well and kept us up to date from start to finish.
Hi Kristine, thank you for taking the time to leave a review it is appreciated. Zeta Pinchbeck Operations Manager Reeds Rains Middlesbrough
5/5
GoogleI went to view a property on 24/04/23 and the communication from Jayne before and after, and the kindness and help from Ted, who was at the property to show me around, was excellent. Both are a credit to the company. Highly recommend Reeds Rains to anybody. Thank you.
5/5
TrustpilotReeds Rains Hyde
I have just completed a sale on my home with Reeds Rains. The service was outstanding throughout, dealing with many hiccups along the way.The team are so professional, especially Gaynor who went above and beyond the call of duty with my sale.Thanks to them for taking so much of the strain out of the selling process.Would highly recommend this company
1/5
TrustpilotMost useless company award 2020/2023
One of the most useless companies I have ever had the displeasure of dealing with. Almost every single member of staff we have spoken to about various issues have been so dismissive and dim witted that their answer to us not having a functioning washing machine for 3 weeks, was “well can’t you use a dry cleaners?” In an area where the closest one is over 15 miles away and closes before we can finish work meaning we could only do washing between their slim to nine weekend hours.We got that little “hiccup” out the way and thought thank god we don’t have to deal with them again… until a mass leak in the building has ruined most of the bathrooms, ours included and wouldn’t you know it. Ours is the only one AFTER 2+ YEARS. To still not be done. There is damp. Mould. The floor is literally soft and rotting. There are silverfish now taking up residence in the soaked flooring and the bathroom smells like damp. (Oh and we know now thanks to the builders showing us the upstairs bathroom they done, that there is no water proofing what so ever in the bathroom so it will keep getting worse until we fall through the sodding floor. We have told red rains about this on what must be over 12 times so far and they have done 0 about it :) once again I could imagine their response would be along the lines of “well there’s a seaside 30 miles away, why don’t you just use that”. Again. Words cannot describe how useless they have been and at this point in time we are considering just taking legal action thanks to the 4 visits we have had all saying “oh that’s bad, I’ll inform my manager” 😂 like that will do anything. Useless.
Hi Scott,I'm sorry to read your review, if you could please provide us with more information so that we can look into this matter for you. The request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotGreat service and the staff are…
Great service and the staff are extremely helpful and friendly
5/5
TrustpilotRealistic on price
Realistic on price, efficient and supportive. This company have really gone the extra mile for us and are making our selling experience less stressful than it might have been. Thank you, Reeds Rains
5/5
TrustpilotHighly recommend
Very helpful and professional staff talked me through the daunting process of selling my house.
5/5
TrustpilotGot a great offer on my house sale.
Rating only, no written review.
5/5
TrustpilotReidsrains have been fantastic we have…
Reidsrains have been fantastic we have sold a house with them and it has been so smooth. They have been so professional and are always keeping us up to date fantastic service.
5/5
TrustpilotVery helpful
Very helpful, very friendly, very thorough
5/5
TrustpilotExcellent Service The staff at Reeds Rains Ormeau Road…
The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them
5/5
TrustpilotThey were easy to talk to and explained…
They were easy to talk to and explained everything clearly nothing was to much trouble
5/5
TrustpilotThe Reeds Rains team we’re amazing
The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
