5/5
Staff were pleasant and helpful
Rating only, no written review.

Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Staff were pleasant and helpful
Rating only, no written review.
5/5
We had a wonderful experience working with Fiona Sheach(Letting negotiator) of Your-move-darlington. She supported us all along the way. She explained the gray areas and helped us in completing the process successfully.
Good Afternoon, Thank you so much for taking the time to leave a review it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
1/5
Not a pleasant, straight forward or at all satisfactory experience with Your Move in Darlington and typical of what you can expect from the vast majority of estate agents in my extensive experiences. This agent does the very least amount of work for the maximum fee and expects the client to chase them up for progress (often!) with little intervention to ascertain what's going on along the chain and report back and quick enough to pass the responsibility on to and blame others involved when it comes to delays leading to completion! Really annoyed with this estate agents attitude and the lack of progress made until due pressure was applied, which as a client should never have been necessary in the first place and prolonged the completion of the sale by several weeks by failing to manage the chain or communicate adequately with all those involved. Incompetent, obnoxious, arrogant, ignorant and unprofessional staff at almost all levels with the single exception of the initial valuer and would not recommend them at all, leaving the remaining option of then having to choose the best of a bad bunch, good luck there and you've been warned! Not a profession in any sense of the word, more like a racket! This is not a matter for further discussion (David James) but a reflection of my experience for potential customers to heed!
Hi Mr McNaughton, i am sorry you have not been satisfied with our service, customer satisfaction is very important to us here at Your Move. We aim to keep all customers fully informed at every stage of a sale and i know that there were a number of properties and parties in this chain which caused some delay in completion. However, if you would like to discuss this with me personally i will look into it further, you can e-mail me at darlington@your-move.co.uk or call on 01325 384633. David James, Manager.
5/5
Jay Lee has been incredibly understanding and helpful for a first time buyer, I would highly recommend her 😊 …
Hi Lexi Thank you for taking the time to leave a great review about Jay it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
Thanks to Clark, Lauren and all the team at Reeds Rains for their professionalism in dealing with the sale of our late fathers property in Scarborough.
Good Afternoon Mr Robson, thank you for a great review of the service provided by our team at the Scarborough branch it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
Great service from Lauren, Max and the team at Scarborough; thank you so much! Thoroughly professional, with a personal touch from start to finish - and they went the extra mile in ensuring all parties were happy. I couldn’t ask for anything more :-)
Hi Mark thank you so much for taking the time to leave a great review of the team at Scarborough it is appreciated. Kindest regards Zeta Pinchbeck Operations Manager
5/5
Great service. This was my first time renting on the private market and Adam Scarvaci and the Reeds Rains team were incredibly kind, patient, and informative. Would highly recommend.
Hi Ben Thank you for taking the time to leave us a very positive google review it is appreciated and great for the team. Many thanks Zeta Pinchbeck Operations Manager Reeds Rains
5/5
Having not sold a property for a very…
Having not sold a property for a very very long time I was apprehensive about the whole process. Richard Hague ( Doncaster) and the delightful ladies who answer the telephone, so far have made the sale very stress free. The help and advice the whole team have shared with me has been brilliant. Thank you. I based on my findings would certainly recommend this branch of Reeds Rains.
Great to read your review! Thank you.
1/5
Weird and rude staff who has zero…
Weird and rude staff who has zero knowledge of human language and still constantly asking for my email address even though I told her over and over again. Stop sending me emails as I requested it numerous times in the reply. Also, you guys are dumb enough to spell my name wrong!
Hi Tess,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot. Please fill it out and I will make sure that we stop all marketing emails being sent to your email address.Thanks,Reeds Rains
5/5
Sale agreed within 72 hours of signing…
Sale agreed within 72 hours of signing contracts. Neil was helpful, very knowledgeable and efficient. All communications answered promptly. Excellent advice given. All staff at Reeds Rains helpful and efficient.
5/5
Having not sold a house in many years I…
Having not sold a house in many years I wasn't too sure of the process. Glenn and Emily at the Stanley branch of Reeds Rains guided me through it with patience and an understanding of the reasons for the reluctant sale, making that process a great deal easier to get through, keeping me constantly up to date with progress.
5/5
Excellent Service
They had viewings lined up straight away and several offers within a week, some over the asking price. Thanks.
5/5
Personable staff who remain…
Personable staff who remain professional and responsive. Nothing for me to fault.
5/5
A wonderful experience
The manager and staff were all very professional and very helpful. They kept me updated with everything from start to finish. A wonderful experience. I would definitely recommend Reeds Rains to anyone buying or selling their property.
5/5
Congratulations to Reeds Rains
All staff are pleasent, friendly and deal with customers in a thoroughly proffessional manner. Numerous viewings wre arranged and it was no reflection on any staff member that two (cash buyers) withdrew their offers. A new (cash buyer) was found and the sale process is progressing well.
1/5
Wasters and money grabbers spastics for staff!
If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!
Hi Kevin,We apologize for the negative experiences you encountered during your tenancy with Reeds Rains. We understand your frustrations with the delayed resolution of maintenance issues and the handling of your deposit. We have sent you a request for more information, this will come from Trustpilot.Thanks,Reeds Rains
5/5
Keith Rosson was amazing
Keith Rosson was amazing! Couldn’t recommend more!
5/5
Great service
gives great service and always happy to help
5/5
I’m a absolutely delighted after…
I’m a absolutely delighted after reading all these reviews that my old landlord has chosen Reeds Rains to market his property. I truly hope that he gets the tenants and the service that he justly deserves. It has made me so happy. Well done.
5/5
Sold property within a week subject to…
Sold property within a week subject to contract. Can’t praise the staff at Bedworth branch enough. Thankyou so much 😊Lorraine
5/5
An estate agent that does exactly what they say they will...
An estate agent that does what they say they will. After having a disappointing experience with another local estate agent in Leamington Spa previously, it was refreshing to see a company act professionally from the first meeting we had with them, to managing to achieve the asking price we set in a challenging property market, to chasing all parties to get the sale concluded as quick as possible. I would happily recommend them to anyone.
5/5
We had a great experience with Reeds Rains when selling our property.
We had a great experience when Reeds Rains sold our house. Louise and Nicola Jane from the Eccleshall branch were very friendly, polite and helpful at all times. They were very knowledgeable and helped us to sell our house very quickly and secure a deal on a property we were buying. I would definitely reccomend Reeds Rains.
5/5
Would recommend Reeds Rains Yardley
Have been kept up to date with progress, would certainly use again or recommend to others.
5/5
SThe staff at Reeds Raine at Trimdon…Avenue in acklam
SThe staff at Reeds Raine at Trimdon ave in acklam Middlesbrough are extremely caring helpful and understanding and can’t do enough for you.
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.