Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Trustpilot

What an excellent service!

The York branch Rains Reeds have gone above and beyond for our move. The whole process was smooth, they kept us updated every step of the way and looked after us moving into our first new home. My partner and I moved from Kent into York, and due to other issues we were unable to collect the keys on time. The team, Sophie, Tom & Emma, made sure we got into our lovely new home, and especially a big thank you to Tom for all the help! These guys deserve so much more than just a thank you. Would highly recommend the service and these lovely individuals. Thank you so much.

Kelly · 27 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Rating only, no written review.

Liam · 27 June 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

I’ve recently just moved into a property let be reeds rains and we were dealing with Sarah, she has been the best person when speaking about the house and she has made everything so quick and easy for us. She has been so helpful she is so very pleasant when speaking to her and nothing is any trouble for her. I would definitely recommend going with reeds rains and also dealing with Sarah but all of the team have been so lovely and helpful when getting through to them.

Abigail · 27 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Trustpilot

Ignorant and clueless

Up till now I've had no issues, but my rent was due and after several days with no request for payment I decided to email them and ask what was happening, several days later no reply. Email again, no reply. Call the local branch who apparently don't deal with my address anymore and don't know who does. Not wanting to go into arrears I contact the letting department on a Southampton number, eventually they say you need to contact our other department, give me a number, once again they didn't know about any arrangements made previously about paying in advance etc. Basically I had to CHASE MYSELF FOR THE RENT. Absolutely disgraceful ignorant company and it's not the first time I have asked them something only to be completely ignored. Don't bother replying because I'm not interested.

Ronnie · 27 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

We use Reeds Rains to manage our…

We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff

Elaine · 22 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

amazing from start to finish would…

amazing from start to finish would highly recommend

Steve · 20 June 2023 · Your Move & Reeds Rains Rogers Stewart Stockton-on-Tees (11 Silver Street)

★★★★★ 1/5

Trustpilot

waste of time

booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack

Deimante · 16 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Playing people hopes and reams

I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.

Melis · 16 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

I’m not sure what their issue is but…

I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.

Natalie · 15 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Not a good experience

We have recently tried to onboard to our portfolio a property located in central Manchester. The property was promoted by Reeds Reins but never advertised as a repossession, something we uncovered through coincidence after asking some basic questions to a rather inexperienced very junior rep the agency used to do the viewings.Having offered the advertised asking price which, subsequently got accepted, the Estate Agent in charge of promoting the property offered us a turnaround time of just three weeks to conclude exchange of contracts from the issue of the Memorandum Of Sale knowing only too well they we had to deal with the property under standard conveyancing rules and a mortgage that had to be approved by a mortgage lender with their own charter surveying process. This additional pressure to exchange made the entire buying experience particularly stressful.Eventually, we were informed by email that there was another offer on the table and were asked to put in a counter offer if still interested. We lost the flat to the other buyer.That was the second loss with this agent that came across to us not as easy to work with. In our offer to another property the agent demanded proof of finance prior to even putting forward our offer to the seller and sounded rude. No apology was offered when I called the manager to complain .We eventually decided to stop viewing properties through that agency.

Alex · 15 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Poor experience - beware

If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**

Neil · 14 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

House sale

A huge thank you to Reeds Rains staff in Sale who dealt with the sale of my late mum’s house. In particular, Mandy, Rebecca, Pasquale and Alex could not have been more efficient, professional and very helpful. Nothing seemed too much trouble for them and as a complete novice in this field, their help and expertise was hugely appreciated. Thank you all.

Mrs · 11 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Google

Shocking company , plenty problems reported nothing every was sorted , they took an extra months rent even though we moved out , and are holding our deposit 1 month after being moved out . Disgraceful.

Zach · 11 June 2023 · Your Move Darlington

★★★★★ 5/5

Google

Really stressful time moving home but was made a lot easier with the help of Paige Hugill😊 extremely efficient and couldn’t do enough to help . …

Glen · 11 June 2023 · Your Move Darlington

★★★★★ 5/5

Google

I had the pleasure of working with Andrea, an exceptional letting agent, a few years ago. I regret not writing this review earlier, but at that time, I didn't have any basis for comparison. Now, having experienced other letting agents, I can confidently say that Andrea's service was truly outstanding. From the beginning, Andrea displayed professionalism and expertise. She took the time to understand my rental preferences and needs, ensuring the properties she presented were an excellent match. What sets Andrea apart is her exceptional communication. She was prompt in responding to my inquiries and kept me informed throughout the process. Now, reflecting on my experience with other agents, I realize the value of her responsiveness and transparency. To sum it up, Andrea is an exceptional letting agent. I wish I had written this review earlier, but now I can confidently say that her service stands above the rest. If you're looking for a dedicated, knowledgeable, and reliable professional, I highly recommend Andrea. Her unmatched service made my rental experience truly exceptional.

Mateusz · 11 June 2023 · Your Move Darlington

★★★★★ 5/5

Google

Jay Lee in Scarborough was very kind understanding and helpful !

Stephen · 11 June 2023 · Reeds Rains, Scarborough

★★★★★ 1/5

Google

Rating only, no written review.

Lilachu · 11 June 2023 · Reeds Rains, Hull

★★★★★ 5/5

Google

Very good Service, particularly Deya Taher, she was polite, professional and helpful. Thank you

Christopher · 11 June 2023 · Reeds Rains, Hull

★★★★★ 5/5

Google

Claire and Adam were amazing! Claire helped us through out the process of getting our first home and helped with any questions we had and guided us through everything. Adam was also there to help with anything if Claire was unavailable and all the team were lovely.

Reece · 11 June 2023 · Reeds Rains, Hull

★★★★★ 5/5

Trustpilot

Thanks Tara (Catford branch, London)

Tara from the Catford branch (in SE London) was excellent selling our property - very knowledgeable about the local property market, quick, efficient and great communications all along the way, including some tricky negotiations. Plus a competative price - I would definintely reccommend her and Reeds Rains Catford.

Char · 9 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Very efficient and good communication.

Very efficient and good communication.Excellent marketing and follow up feedback.

Ian · 8 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Selling my house - Simples!

Reeds Rains Pontefract staff have been excellent. They've kept the system smooth and simple from initial meeting, through to photo session, to arranging viewings and second viewings, and achieved a very good price for my property. An excellent team:thanks to Elise, Ash and Vicky, not to mention Sarah who worked on the marketing brochure. Well done.

Lynda · 7 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Poor response to enquiries

I have emailed Preston branch to arrange viewings of properties but have no contact back from them and have subsequently missed out on being able to view as after a couple of days I have rung them to arrange the property has been under offer

Karen · 7 June 2023 · Your Move & Reeds Rains Rogers Stewart Durham