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3/5
GoogleI ring up about a property and get one answer and told how things work. Then speak to someone else the next day and they say something the literal opposite to what the previous person said.
I ring up a day or two later after sending my application for a viewing to see the progress on it. I got told first that because my name was down as the first person to apply for a viewing within minutes of it getting uploaded on the up for rent site, that I would be the first to view it. I left it for a few days and rung them asking when the viewings would be and they told me that the first days viewing block was full and I didn't make it onto the list, I complained that much that I got onto it. I went and viewed the property and was very interested. I rung them whilst I was still in the garden of the property saying I was interested, and they confirmed I was the first person to ring and say I wanted the house after viewing the house.
Then they said I will be the first person to receive an application form after viewing within the next few minutes. I waited a while and then rung and got told that the person who does the applications had something they needed to deal with out of work, so I wouldnt get it till Monday. Monday came and got told that I will recieve the application form that morning. They asked for my name and email to send it to. I'm waiting all day. I ring Tuesday, she asks my name, and get told, by the same person that I spoke to yesterday, that they don't send application forms to people who have already viewed the property and it just gets sent off to the landlord after I had said yes to the house after viewing.
They can't stick to their own rules. It feels like it's never the truth what they are saying. And they all clearly didn't listen to what the order of things go in.
Holly-mae Β· 13 October 2026 Β· Reeds Rains, Hull
Agent replied Β· 14 October 2026
Hi Holly,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you feel you received conflicting information throughout the viewing and application process. We understand how frustrating this must have been, particularly when you are so interested in the property.
I would also like to thank you for giving me the opportunity to speak with you directly and clarify the situation and our procedures.
We appreciate your feedback and will take your comments on board to help ensure clearer and more consistent communication moving forward.
Kind regards,
The Team
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5/5
GoogleI want to say a huge thank you to the staff at Reeds Rains in Stockton. They have helped me sell my motherβs house and really took away all the pressures. Nothing was too much trouble and they worked really hard to get me the right buyer, keeping me informed all the way. It was a long process but I canβt speak highly enough of the great service I received. Massive thank you to everyone in the office and in particular Abbie who was nothing short of outstanding. One great team, well done and thank you again ππ
Keith Β· 10 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
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5/5
GoogleGreat customer service, helpful and attentive. Especially to Sue who has been extremely helpful during my move into my new home!
Claudia Β· 9 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
Agent replied Β· 11 October 2026
Thank you for the lovely review... we hope you are very happy in your new home x
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5/5
GoogleSue and Andrea have been brilliant in letting out one of my properties, really responsive and helpful everytime. They supported any issues that arose and sue went above and beyond to ensure that the process was as smooth as possible even when there was hiccups.
Lee Β· 8 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)
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5/5
GoogleFantastic service and personal touch from Amelia Hewetson always keeping you up to date and happy to answer even the silliest of qyestions. Happy to help anytime.π₯° β¦
Carole Β· 8 October 2026 Β· Reeds Rains, Hull
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5/5
GoogleA huge thank you to Kristi at Reed Rains estate agents. Having only a short time scale to find somewhere to rent she has gone out of her way to make time available to help me do this & has always been at the end of the line if Iβve needed help with paper work etc. I canβt thank you enough. Dawn xxx
Dawn Β· 7 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Thank you so much I will pass this lovely feedback onto Kristi
Kind Regards
Debbie
Branch Manager
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5/5
GoogleTed showed us around, really helpful, answered all questions, very recommended agent.
Valeriya Β· 6 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Thank you for the lovely review
Kind Regards
Debbie
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5/5
GoogleThank you to Eliza, Gemma and the team at Reeds Rains. This was the first letting experience and I was impressed by the helpful and comprehensive information received at every stage of the process. What essentially could have been a stressful and difficult procedure to navigate ran smoothly and efficiently thanks to your professionalism, care and of course the personal touch, which was so important.
Cathy Β· 6 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Durham
Agent replied Β· 11 October 2026
Thank you Cathy for your kind review for Eliza, Gem & the lettings team. I am so pleased we have been able to help you & that you have been happy with the service!
Many Thanks,
Jenny
Lettings Manager
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5/5
GoogleVery helpful people Sarah is very good at her job knows a lot about the propertyβs she shows you round
Mason Β· 5 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Thank you for the lovely review I will pass this on to Sarah
Kind Regards
Debbie
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5/5
GoogleI have experienced both the letting and selling side of the business.
Lauren and her team are professional, focussed and get the job done.
Graeme Β· 4 October 2026 Β· Reeds Rains, Scarborough
Agent replied Β· 13 April 2026
Thanks Graeme that's lovely to hear!
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5/5
GoogleI had a fantastic experience with Ted during my house viewing. He was incredibly helpful, professional, and friendly throughout the whole process. Ted took the time to answer all of my questions, provided plenty of useful information about the property, and made the viewing feel relaxed and straightforward. He even arranged for us to view an additional property within minutes!
His approachable manner and attention to detail really stood out, and I never felt rushed or pressured at any point. It was clear that he genuinely wanted to help and make sure I had everything I needed to make an informed decision.
I would highly recommend Ted to anyone looking for a professional, helpful, and personable service. An absolute pleasure to deal with thank you, Ted!
Natalie Β· 4 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Hi there thanks so much for the lovely review on Ted
I will pass this on
Kind Regards
Debbie
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5/5
GoogleI used Reeds Rain to help sell my property. They found a buyer within a few months and the sale seemed to go through quickly and smoothly. All the staff were very helpful and kept me updated at each step of the process. I will definitely use Reeds Rain again in the future.
Sandeep Β· 4 October 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Thank you so much for the lovely review.
Kind Regards
Debbie
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5/5
GoogleFrom the get go top service from everyone at Reeds Gains, all the staffs were extremely happy to help me throughout my purchase journey. I couldnβt ask for more. Thank you to all of you and I wish you all the best wishes <3
Qais Β· 30 September 2026 Β· Reeds Rains, Hull
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5/5
GoogleWe are selling my late mother's house and Reeds Raines have been amazing in getting the house on the market swiftly and efficiently. Huge credit due to Lauren for organising everything so smoothly! π Would highly recommend Reeds Raines. β¦
Ian Β· 27 September 2026 Β· Reeds Rains, Scarborough
Agent replied Β· 11 October 2026
Thank you for the lovely review Ian, that's great to hear!
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5/5
GoogleReally happy with Your Move! Special thanks to Sharon for being so helpful throughout the process and for making it a stress free too!
Thomas Β· 27 September 2026 Β· Your Move Darlington
Agent replied Β· 11 October 2026
Dear Thomas, thank you for your kind 5 Star Review, it is much appreciated. Sharon is delighted to get a mention.
Kind Regards,
David, Branch manager, Your Move Darlington.
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5/5
GoogleDeb was a pleasure to work with in Reeds Rains Durham. From getting in touch to see a property she arranged for Graham to show me around and again he was very helpful. I would recommend Deb as she is a lovely person and very professional at her job. Thank you, i am now settling in my new property.
Val Β· 27 September 2026 Β· Your Move & Reeds Rains Rogers Stewart Durham
Agent replied Β· 11 October 2026
Thank you for your lovely review Val, it was our pleasure to help purchase your new home for you, best wishes for the future.
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5/5
GoogleEasy process for moving into the property. Eliza dealt with my tenancy and was very quick and responsive when i needed any updates.
Zainab Β· 27 September 2026 Β· Your Move & Reeds Rains Rogers Stewart Durham
Agent replied Β· 11 October 2026
Thank you Zainab for taking the time to leave a review for Eliza in our lettings team. We appreciate your feedback.
Many Thanks,
Jenny
Lettings Manager
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5/5
GoogleOne of the best agents Iβve ever come across. Very supportive and always professional
Deep Β· 27 September 2026 Β· Your Move & Reeds Rains Rogers Stewart Durham
Agent replied Β· 8 November 2024
Thank you Deep for your review, we are so pleased we have been able to help you!
Many Thanks,
Jenny
Lettings Manager
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1/5
GoogleIf Google would have allowed me to take from other peopleβs star, I would have prefer that. Pretty awful agents. Donβt go renting with them as a tenants, theyβll frustrate you. Theyβll take forever to come repair any reported fault and when it comes to you giving notices, just forget it. Iβll forever be sticking up bad reviews wherever I see this fraud of an agent
Timothy Β· 23 September 2026 Β· Reeds Rains, Hull
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5/5
GoogleBoth Chloe and Charlotte were great as they helped me navigate my way through viewing a potential rental flat to going through the referencing process and out the other end successfully. They kept me informed every step of the way, in a very professional yet naturally friendly manner. I couldn't have asked for better people to journey with.
Ruth Β· 20 September 2026 Β· Your Move Darlington
Agent replied Β· 11 October 2026
Dear Ruth, thanks for taking the time to give us a 5 Star Google Review, it is very much appreciated. Chloe and Charlotte are delighted to get a mention.
Kind Regards,
David James, Branch manager, Your Move Darlington.
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5/5
GoogleYour move have a really helpful members of staff who keep u informed with everything going on, mine was mostly dealing with Sharon, but everyone who I spoke to was very helpful with the selling of my property, would recommend very highly ,
David Β· 20 September 2026 Β· Your Move Darlington
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5/5
GoogleWe were with Your Move Estate Agents Darlington to buy our first property. The lady that took our case was called Sharon. She was brilliant, she explained the process really well and kept us updated the whole time. Giving us weekly updates and being generally kind and reassuring. Thank you Sharon!
May Β· 20 September 2026 Β· Your Move Darlington
Agent replied Β· 11 October 2026
Dear May, thank you for taking the time to submit a 5 Star Google Review, it is much appreciated. Sharon is delighted to get a mention.
Kind Regards,
David James, Branch Manager, Your Move Darlington.
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5/5
GoogleI went to view a property on sale with the Trimdon Avenue branch. Unfortunately I was running late and informed the branch. Sarah waited patiently for me and didn't rush me at all even though she had another viewing to go to.
Sarah is very professional, knowledgable, polite and courteous, can't praise her enough - top marks.
Thank you Sarah.
Sultan Β· 20 September 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
What a lovely review thank you I will pass this on to Sarah
Kind Regards
Debbie
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5/5
GoogleThe team at Reeds Rains successfully marketed my property that the first person who viewed, bought it. Smooth straightforward transaction and the team regularly visited the property whilst the sales paperwork was being processed. Perfect Estate Agent!
Nick Β· 20 September 2026 Β· Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)
Agent replied Β· 11 October 2026
Thank you so much for the lovely review...it was lovely to work with you
Kind Regards
Debbie
Branch Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.