Reeds Rains Durham City reviews

★★★★★ 5/5

Google

We initially used Reeds Rains Durham when struggling to sell our flat after an unsuccessful period with another local agent. Deb and the team were great and found us buyers very quickly, though unfortunately, through no fault of their own, the sales fell through at the last minute. We decided to let the property instead and shifted over to the Lettings Team. Gem took control from Day 1, advising us on everything required to get the property rental-ready. Once listed, interest flooded in immediately. At that point, Eliza stepped in to manage viewings and market the property directly to clients. Within literally a few days, we had a choice of tenants to pick from, even while more viewings were being booked! The paperwork process was seamless, the team took care of absolutely everything, and our new tenant is now fully moved in. Excellent service from Reeds Rains, and it's great to see a team working together so effectively.

Paul · 11 September 2026

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Google

Thank you to Eliza, Gemma and the team at Reeds Rains. This was the first letting experience and I was impressed by the helpful and comprehensive information received at every stage of the process. What essentially could have been a stressful and difficult procedure to navigate ran smoothly and efficiently thanks to your professionalism, care and of course the personal touch, which was so important.

Cathy · 6 October 2026

★★★★★ 5/5

Google

We can highly recommend the Reeds Rains Durham branch. Eliza has been fantastic at helping us with our recent property search. At every stage of the process she has kept us well informed, and has been quick to respond to any questions we’ve had. She is really helpful and friendly and made the whole process really straightforward for us. Thank you so much for all your help!

Kirsty · 20 September 2026

★★★★★ 5/5

Google

I had an absolutely fantastic experience with this estate agent from start to finish. A special thank you to Neil for his outstanding guidance and support throughout the process. As this was a corporate sale, it was something completely new to me, but Neil was incredibly patient and always on hand to explain each step clearly. Thanks to his proactive approach and constant communication, everything was finalised much faster than I expected. I also really appreciated how flexible the team was. As I live quite far from the property and had very limited time for viewings, they went above and beyond to accommodate my schedule, which made a huge difference. Overall, a smooth, stress-free experience and I wouldn’t hesitate to recommend them. Thank you again!

Aleksandra · 11 May 2026

★★★★★ 5/5

Google

Deb was a pleasure to work with in Reeds Rains Durham. From getting in touch to see a property she arranged for Graham to show me around and again he was very helpful. I would recommend Deb as she is a lovely person and very professional at her job. Thank you, i am now settling in my new property.

Val · 27 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

I put my house on the market with Reeds Rains Durham following disappointment from previous agents. This was the best decision I made! Reeds Rains Durham, specifically Neil Wilson who works for this branch has been truly incredible. He has gone above and beyond to ensure the sale of my home. Nothing was ever a problem for Neil, he would maintain regular communication, giving me weekly and many times daily updates. Whenever I asked for an update Neil would be on it, providing a speedy response. Selling and buying a home has definitely been stressful but Neil has made it a much smoother and reassuring process. He really has gone above and beyond and I am grateful for the positive experience I have had. If I ever need an estate agent in the future I will definitely be heading back to Reeds Rains Durham! Thank you Neil, you’ve been fab!!

Holly · 11 April 2026

★★★★★ 5/5

Google

Great service provided by Neil Wilson from the Reeds Rains Durham team. Neil was very responsive to messages and helped us navigate what turned out to be a more difficult sale than we thought. Updated us throughout and acted quickly when issued arose. Would highly recommend Neil and the Durham Team.

Terry · 20 September 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Trustpilot

We've had a great experience with…

We've had a great experience with Olivia and the team at Reeds Rains Wilmslow. As first-time buyers, the process can be quite daunting, but Olivia has been professional, responsive and incredibly helpful throughout. Communication has been excellent, and she has kept us updated every step of the way. We wouldn't hesitate to recommend Olivia and the team to anyone looking to buy or sell a property. Thank you for all your help so far!

Khamil · 14 October 2026

★★★★★ 5/5

Google

Our house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains, a decision that led to a successful outcome. Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated. Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.

Tony · 20 November 2025

★★★★★ 5/5

Google

If we could give more than five stars we would. Over a year ago I posted the following: "We are currently in the process of buying a property in Durham City through Reeds Rains. Throughout the process they have all been super professional. We have been kept informed along the way, from Jen showing us the property (twice), the awesome Deb and her colleagues in the office during the offer phase, to Tony throughout the process. Tony has been a source of guidance, much appreciated." Unfortunately a legal issue intervened outside the control of ourselves and Reeds Rains. However, Deb and Neil at Reeds Rains continued to be so professional even in the face of very poor solicitors (ours was great, Catherine at Freeman Johnson in Durham) until our purchase was completed after many months. Well done Reeds Rains, and thanks.

Terry · 9 November 2025

★★★★★ 5/5

Google

From the outset Reeds Rains in Durham stood out compared to other agents. The valuer had researched comparable properties, understood about tree preservation orders and talked us through the process. They attracted lots of suitable buyers and managed the bidding process effectively. Despite having to navigate some very complex circumstances, they maintained a supportive relationship with our buyers and us throughout, resulting in a sale. Many thanks to all involved, especially Deb who worked with us right through this sale. We would use again and recommend them.

Clare · 9 November 2025

★★★★★ 5/5

Google

Thank you Neil and the team for all your hard work in selling my relative’s property. Despite challenges we eventually crossed the line and communication was great throughout. Everyone at Reeds Rains was knowledgeable and supportive.

Julie · 11 September 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Owen Diamond and colleagues in Liverpool City Centre office

Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.

Graeme · 15 September 2025

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Google

Reeds Rains Durham, 5 Stars I've been a client of the Reeds Rains Durham office for 9 years, during which they professionally managed my property and handled its sale under their Let Complete Services option. This included full property compliance management throughout. Their qualified lettings team truly delivered on their promise of providing "complete peace of mind, with every aspect of the tenancy." Professional, responsive, and thorough. A special call-out to Deb Hodgson, Senior Sales Negotiator, and her Sales Team for their excellent guidance through the recent tenancy dispute and resolution, and for helping the sale go through without a hitch. I wouldn't hesitate to recommend them.

Bob · 11 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 5/5

Google

We’ve just completed on our house purchase, working with Deb at Reeds Rains Durham City was a pleasure. We’re based in Bristol, so a lot of this happened at arm’s length. Deb kept everyone singing off the same hymn sheet. Every update was clear, every call came when she said it would, and when the chain tried to wobble she had it back on track. As first-time buyers felt like herding cats; Deb made it feel more like ticking boxes on a to-do list. Professional, reassuring, straight-talking, zero fluff, just the right mix of friendly and on-it. If you’re looking to buy or sell around Durham, do yourself a favour and ring Deb at Reeds Rains. We couldn’t recommend her more.

Andy · 9 August 2025

★★★★★ 3/5

Trustpilot

Not impressed

Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!

Rachael · 8 September 2025

★★★★★ 5/5

Google

I have just sold my house with Reeds Rains in Durham and the staff have been great. In particular Deb has been incredibly helpful and supportive giving loads of advice and constructive feedback about the whole process . Thank you!

Victoria · 11 July 2026