Reeds Rains Durham City reviews

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 1/5

Trustpilot

Don’t touch with a barge pole!!

Truly awful experience…so unprofessional. Total lack of communication. On completion day, went to drop keys in and office was all locked up! We had been in a few days before to make sure of arrangements and were told there would be someone in their office at all times on completion day. Eventually Luke arrived - he had been for lunch, but there was no-one to cover…unbelievable on a Friday, the most popular day of the week for moving house. Whoever is the manager in Chester needs to realise that we are paying good money for a service, when it shouldn’t be unreasonable to expect someone to actually be on the premises to receive keys from their customers. It gets worse…our buyer went later to collect the keys and the shop was locked up again! It’s 5:30pm now and they still haven’t been able to get the keys. No phone calls to either ourselves or our buyers before hand to explain what was going on - we had to do all the chasing to find out why we were being let down. Begs the question ‘what are we paying for?’ Please avoid this Estate Agent.

Calor · 18 October 2024

★★★★★ 1/5

Trustpilot

Dreadful staff and experience

Dreadful staff and experience. Took a deposit of over £200 to apply for a rental property. Staff member Caroline was rude and aggressive on the phone when she suggested we hadn't completed our application in a timely manner, even though the delay and problem was with the checking agent they use, and then refused to return the deposit when the application was turned down due to adverse credit, which we had declared.They prey on people desperate to find a home. Absolute shysters - stay away from them at all costs. They will find some reason to retain your deposit at the very time you can ill afford to lose it.Update 12/10/24I was promised a refund minus a £50 ‘admin fee’ by the Glossop branch manager, which I accepted on the basis that I’d at least recoup some of the money they took. However it’s been over 10 days, and I have received neither the refund nor any update about when to expect it. Dealing with them is a degrading and disheartening experience.

Lisa · 12 October 2024

★★★★★ 5/5

Trustpilot

Professional and on my side as seller

More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.

Paul · 27 August 2026

★★★★★ 5/5

Google

A very big thank you to Neil Wilson and all the staff at Durham Reeds Rains. I recently purchased a property they made the whole process simple and easy. A friendly, professional and customer focused team.

Michael · 11 February 2026

★★★★★ 5/5

Google

Amazing service from Amber in Lettings! From the first viewing to moving in everything was done smooth and Amber was there to answer any questions I have! Top Service from Amber at Reid Rains Durham!

Charlie · 11 February 2026

★★★★★ 5/5

Google

Charlotte was fantastic in helping me get moved into my new home. Always kept me in the loop and made the whole process easy. Thank you Charlotte

Jamie · 11 April 2026

★★★★★ 5/5

Google

Reeds Rains Team in Durham recently helped me find a nice place on rent. Huge thanks to Charlotte Zunjic - always smiling and willing to help. Professional, responsive and accommodating. Guided me through the process very well. Thank you, Charlotte. Also, thanks to Gemma for reassurance & support. Great experience - highly recommended!

Shalaka · 9 August 2025

★★★★★ 5/5

Google

Outstanding service from Deb and the team. They supported our house purchase every step of the way. Would recommend to anyone looking to buy in Durham

Kevin · 11 April 2026

★★★★★ 5/5

Google

All went nice and smooth, Charlotte was very helpful and so easy to communicate! I'm so happy with my new home! Thank you! Highly recommended!

Kamila · 11 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 5/5

Google

We recently moved back to the north east, and we were looking to get somewhere relatively quickly. Amber was very helpful in this process and very polite, which meant a smooth process.

Liam · 11 February 2026

★★★★★ 5/5

Google

There are doubtless still some Estate Agents around who get to the point where a deal has been agreed, and then loose interest until they see their commission. Reeds Rains aren't like that! Deb in the Durham office has been determined to help the sale process along by pestering solicitors and making sure everyone knows what's needed and how things are progressing. Whether you're buying or selling, you need regular reassurance and that's what we got through excellent communication and a friendly approach...

Ray · 11 February 2026

★★★★★ 5/5

Google

We have been with Reeds Rains Durham for over two years now and we are very happy with them. If you have any issues with the property they resolve them quickly. Special thanks to Charlotte from the lettings teams, she is my go to person and always very helpful. Very quick communication and makes the whole process very smooth. Thanks very much Charlotte :)

N · 11 February 2026

★★★★★ 5/5

Google

I would just like to say, Neil & his team have been absolutely amazing, and made our transaction as smooth as possible, Neil went above & beyond, many thanks to all involved.

Andrea · 11 February 2026

★★★★★ 5/5

Google

Excellent service from Amber Mai and the team at Reeds Rains. The whole process of getting a good tenant into the property was straightforward and seamless. Very impressive.

Godson · 11 March 2026

★★★★★ 5/5

Google

Charlotte has been supporting us with securing a rental property. She was very informative when we first started the process and made everything very straightforward for us. She is very responsive when dealing with queries.

Kate · 11 January 2026

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

Highly recommend - professional and empathetic

I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!

Kelly · 19 September 2025

★★★★★ 5/5

Google

I recently sold my property via a part exchange to a developer and Neil Wilson handled the sale on behalf of Barratt's. It was a very easy process and Neil helped with any questions or advice we needed in the process so I just wanted to say thank you.

Martin · 11 September 2026

★★★★★ 5/5

Google

Amber has been so helpful in helping me let out my property. She gave me regular updates and advice, which made the whole experience a lot less daunting.

Liss · 11 February 2026

★★★★★ 5/5

Google

Selling our home in Durham city has been a smooth and relatively simple process thanks in no small part to Tony at Reeds Rains Durham. From the moment we were in touch, photography was completed and the property was listed online within 2/3 days and we had viewing lined up during the same week. Tony has been proactive, open and respectful in communications, and his insight and advice has been valuable throughout the process.

Kieran · 26 August 2024

★★★★★ 5/5

Google

I have recently made a move into a new property with reeds rains and I couldn’t have asked for a better service especially from Sarah Maddison who was there to help every step of the way. Emails and phone calls back were prompt and made the hole process so quick and easy. As this was any first rented property I was definitely put to ease and the process was made stress free thanks to Sarah and her colleagues!

Billiejo · 11 June 2024

★★★★★ 5/5

Google

We have just sold our first home with Reeds Rains, I was slightly dreading the process but Reeds Rains, and particularly Debs, made the whole thing easy and understandable. She was on the ball keeping everything moving. I would definitely recommend them.

Rachael · 1 October 2025