Trusted Agent profile · Durham
★★★★★
2,232 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains's office in Durham, at 83 New Elvet, is rated 3.8 out of 5 across 2,232 reviews on two platforms, including 274 Google reviews rated 4.6. See how it compares with other estate agents in Durham.
Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
Every review we hold for the Durham office, from every platform, shown as written. First names only.
5/5
GoogleDeb and Graham at Reed Rains were excellent throughout the process. Both were helpful and professional. They were happy to answer any questions we had. Thank you!
Thank you for your review Hannah much appreciated.
5/5
TrustpilotFANTASTIC AS ALWAYS!
FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave
We are so happy to hear about your continued positive experiences with us! It's wonderful to know that we consistently meet your expectations. Thank you for your kind words and loyalty. Regards, Reeds Rains
5/5
GoogleReeds Rains in Durham City have been superb from the offset, Neil and his team from the start have kept me updated with the purchasing of yet another rental property. The thing that stood out with Neil was his honesty with the price etc and making sure all the certificates were sorted before completion. I’d definitely use Neil and his team again they are all friendly and professional throughout the full process. I’d DEFINITELY RECOMMEND them and they get 5 stars 🌟 from me. Thanks for all your kindness James Hindmarch
5/5
TrustpilotGreat service from Kate and the team at…
Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.
We are so pleased to hear about your positive experience with us. Achieving the asking price quickly is always our goal, and we are delighted we could deliver such excellent results for you. Thank you for your kind words. Regards, Reeds Rains
5/5
TrustpilotI chose Reed Rains as they are an established company in my area
I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.
We're happy to hear that our experience and service met your expectations. We appreciate your recognition of our consistent communication and are grateful for your kind words regarding the quick sale of your house. Regards, Reeds Rains
5/5
GoogleExcellent job. Reeds Rains - Durham team Deborah Hodgson and Andrew done a marvelous job selling my house in Gilesgate, Durham in no time. Deb promptly updated me on progress and whenever there are questions/support raised she act on them professionally and promptly. I bought and sold this property through Reeds Rains and in both activities they have delivered the best that one can expect. Thanks again and all the very best. - Dr. Billy Parthipan
Thank you for the lovely review Billy. It has been our pleasure to help you throughout the sales process. Please accept our best wishes for the future.
5/5
GoogleReeds Rains have been amazing with an extra special mention to Debs who was outstanding. Debs is very on the ball and keeps everyone up to date which is great for piece of mind. From the moment we spoke to Debs she made us feel comfortable and confident in the whole process and ensures everything is done with the utmost efficiency. Nicola and Jamie
Thank you for your lovely review and we are so pleased Deb has provided a great service for you both.
5/5
GoogleJust want to leave a review for excellent service we received from Neil Wilson and the rest of the team. He was very friendly and professional, he took some beautiful pictures of our home and got it sold in less than a week, which was incredible. Would definitely recommend to anybody looking to sell their property. Thank you for helping and making our move so easy!
Thank you for your lovely review Marise, I am so pleased you have been happy with our service and we managed to achieve a sale within the first 7 days of marketing. Best wishes for the future for you!
5/5
GoogleI recently bought a house through Deb from Reeds Rains Durham, and I couldn't be more pleased with the experience! From start to finish, Deb has been incredibly supportive, providing clear and timely communication throughout the entire process. She made what could have been a stressful experience feel smooth and seamless. Deb's professionalism, attention to detail, and dedication to ensuring everything went smoothly were truly outstanding. I highly recommend Deb and the team at Reeds Rains Durham for anyone looking to buy or sell a home! Thank you for everything, Deb! Best wishes, Nora
Thank you so much for your lovely review and kind words. It has been our pleasure to help you purchase your new home and wish you our best for the future.
5/5
TrustpilotJohn has been helpful and professional…
John has been helpful and professional all the way through our experience with Reeds rains
We're delighted to hear our team provided such a professional and helpful experience throughout your journey with us. Regards, Reeds Rains
5/5
TrustpilotVery friendly, informative and efficient
Ken was very helpful , got back to us with answers in good time
We're so happy to hear our team provided such timely and helpful assistance. We appreciate your kind words. Regards, Reeds Rains
5/5
GoogleDeb and Neil were both fantastic is helping us to get our sale over the line. We had an uncomplicated chain but a set of very slow solicitors. Deb and Neil were informed, responsive and kept everything moving. They certainly went over and above to help us and I would have no hesitation in recommending.
Thank you so much for your lovely review very much appreciated, it was our pleasure to help sell your property for you and best wishes for the future.
5/5
GoogleAmber was extremely helpful and kind in getting our tenant an emergency electrician when the power failed on a cold weekend. She did her utmost to get the problem fixed and kept us up to date, even though some of this was after hours.
Thank you Fiona for taking the time to leave a review of Amber in the lettings team, we are pleased we could help in this instance and are pleased to continue to work with you on this tenancy. Many Thanks, Jenny Gledhill Lettings Manager
5/5
TrustpilotVery pleasant negotiator
Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.
We're so happy to hear about your positive experience with our team member. It's wonderful to know that their cheerful personality and helpfulness made navigating the process easier for you, especially their willingness to visit you at home. We truly appreciate your kind words. Regards, Reeds Rains
4/5
TrustpilotFriendly and professional. Reeds Raine's have been very helpful…
Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.
We are so pleased to hear that our team in Pontefract provided such helpful and professional support during what can be a stressful time. We appreciate you sharing your positive experience with us. Regards, Reeds Rains
1/5
TrustpilotHorrendous!
The response to my initial review (posted on 28th November, below) is as unsatisfactory as the service. Whatever the company claim now, I can evidence all of the concerns I listed. Further, almost three weeks after the moving date, problems persist. The fridge and freezer were not working and the tenant lost £130 of food. He is still without a working oven and has no access to the electric meter to obtain an initial reading. The latter is especially concerning because the hot water tank heats up constantly and then drains itself: imagine how much this is costing! Various items are broken (door handles, toilet seat) and there is black mould around the windows, very unhealthy. The tenant is facing Christmas with a microwave meal. How unacceptable is this! Happy Christmas, ReedsRains., , , , , -Dealing with this company has been a nightmare, for myself and the tenant for whom I acted as guarantor. Annabel Gilbey was the nominated negotiator but emails and phone calls to her went unanswered. On one occasion, the tenant drove several hundred miles for a viewing, leaving home at 5am but no-one turned up. A phone call would have been helpful. Sending a text when the negotiator knew he was travelling was not. We were sent repeated requests for information, money and urgent legal confirmations - none of which were necessary had the negotiatior or her colleagues acted professionally. The Branch Manager Justin Barton must bear the greatest responsibility for this. My concerns can be evidenced if this is necessary.
Dear Dr Cochrane, I am sorry you have felt the need to leave a negative review, I have looked at the case and can see that the viewing you mention was moved. Having looked at this I can see that 24hrs notice was provided as we were unable to attend the viewing on the day originally booked for. We always endeavour to attend every appointment booked, however sometimes things happen that prevent this. Regards to the documents you mention, having looked I can confirm all documents requested are required so Annabel has acted correctly. Again, I am sorry you were not happy with the service provided but I do feel the team have done all that they can to make the move in as easy as possible, should you wish to get in touch directly please email me at justin.barton@reedsrains.co.uk with any further concerns.Kind Regards,Reeds Rains
5/5
TrustpilotAs a long time landlords with the…
As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU
We are delighted to hear about your positive experience with our team. It's wonderful to know that our communication and attention to detail have been so beneficial in arranging viewings for your home. We truly appreciate your confidence in our services and look forward to a successful outcome very soon. Regards, Reeds Rains
5/5
GoogleWe had had the property on with another agent for a while with no luck, Reeds Rain let it within a few weeks and kept us updated all the way through the process. Amber is professional and pleasant to deal with!
Thank you for taking the time to leave a review, we are pleased we have been able to help you secure a tenant for your property & hope to work with you again in future. Many Thanks, Jenny Gledhill Lettings Manager
5/5
TrustpilotChris was very helpful and advised us…
Chris was very helpful and advised us on a quick sale
We're happy to hear we provided helpful advice for a quick sale. We appreciate your positive feedback. Regards, Reeds Rains
5/5
GoogleGreat experience selling my property with Reeds Rains Durham. Especially Deb who was always on hand to advise and assist.
Thank you for your lovely review David, it was our pleasure to sell your property for you. Best wishes for the future.
5/5
GoogleEliza is really nice and helpful. She helped me to find a really good apartment in the town. Really appreciated.
Thank you for taking the time to leave a kind review for Eliza in our lettings team, we are pleased to have been able to help you find an apartment. Many Thanks, Jen Lettings Manager
2/5
Trustpilotshambles, salford quays barance were the worst…
salford quays barance were the worst letting agents we have been unfortunate enough to have dealings with, if you can avoid them I suggest that you do. the move in inventory was a work of fiction with not a single fault or damage mentioned and the flat was filthy with numerous items of damage and disrepair that they are now trying to claim from us after moving out and leaving the place in better condition that we moved in Jessica was so tardy at arranging repairs that we gave up. never again would we deal with these people
Hi Peter,We are sorry you have not been happy with the service you have received from Reeds Rains. If you wish to discuss further please contact the Salford Quays office and they will be happy to assist.Regards,Reeds Rains
1/5
TrustpilotReeds Rains Estate Agents Durham City Dross staff
Reeds Rains Estate Agents Durham City81-83 New Elvet, Durham DH1 3AQjust nowPoor communication and low level serviceWere going to rent a property and asked the following questionsWe live 280 mile round trip from you nearest branch is there any other option to prove right to rent?Charlotte’s response was , where is the nearest RR branch where you live… Thought I had said in the question 280 miles round trip you idiot.She didn’t appear to have read the question at all.We flew back into Manchester and contacted RR Durham advising there was a branch in Widnes, Cheshire and as we had our passports with us suggested we could call in Saturday. RR advised they couldn’t contact the branch. We took matters into our own hands and contacted St Helens and advised them of the situation and could we come in to scan passports which they agreed…Why are we doing all the running around when paying RR to act dopey and do nothing….There is a fantastic university I’d Durham so why do they have to employ morons in RR Durham…Surely there must be students looking for part-time work!!!!Worse estate agents ever used
Hi Steve,I am sorry to hear that you are dissatisfied with your experience with the team. We appreciate all feedback received as customer service is at the heart of the business. I have spoken to the team and can see that they have discussed the points detailed above with yourselves already, while this may be inconvenient for yourself, the team were only ensuring that the tenancy you entered was compliant. The team were doing their best to assist and had made efforts to organise relevant visits on your behalf. We wish you well in your property search. Regards,Reeds Rains
5/5
GoogleSpecial thanks to Deborah Hodgson for her continued support throughout our purchase. Deb and the team have been superb, can't thanks them enough
Thank you for your lovely review Steve much appreciated. We look forward to working with again for your future purchases from Reeds Rains.
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Tell us what you need and we'll put you in touch. Reeds Rains Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham.
