Reeds Rains, Durham City reviews

★★★★★ 5/5

Google

I put my house on the market with Reeds Rains Durham following disappointment from previous agents. This was the best decision I made! Reeds Rains Durham, specifically Neil Wilson who works for this branch has been truly incredible. He has gone above and beyond to ensure the sale of my home. Nothing was ever a problem for Neil, he would maintain regular communication, giving me weekly and many times daily updates. Whenever I asked for an update Neil would be on it, providing a speedy response. Selling and buying a home has definitely been stressful but Neil has made it a much smoother and reassuring process. He really has gone above and beyond and I am grateful for the positive experience I have had. If I ever need an estate agent in the future I will definitely be heading back to Reeds Rains Durham! Thank you Neil, you’ve been fab!!

Holly · 9 April 2026

★★★★★ 5/5

Google

Our house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains, a decision that led to a successful outcome. Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated. Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.

Tony · 13 December 2025

★★★★★ 5/5

Google

From the outset Reeds Rains in Durham stood out compared to other agents. The valuer had researched comparable properties, understood about tree preservation orders and talked us through the process. They attracted lots of suitable buyers and managed the bidding process effectively. Despite having to navigate some very complex circumstances, they maintained a supportive relationship with our buyers and us throughout, resulting in a sale. Many thanks to all involved, especially Deb who worked with us right through this sale. We would use again and recommend them.

Clare · 13 November 2025

★★★★★ 5/5

Google

We’ve just completed on our house purchase, working with Deb at Reeds Rains Durham City was a pleasure. We’re based in Bristol, so a lot of this happened at arm’s length. Deb kept everyone singing off the same hymn sheet. Every update was clear, every call came when she said it would, and when the chain tried to wobble she had it back on track. As first-time buyers felt like herding cats; Deb made it feel more like ticking boxes on a to-do list. Professional, reassuring, straight-talking, zero fluff, just the right mix of friendly and on-it. If you’re looking to buy or sell around Durham, do yourself a favour and ring Deb at Reeds Rains. We couldn’t recommend her more.

Andy · 3 August 2025

★★★★★ 5/5

Google

Reeds Rains in Durham City have been superb from the offset, Neil and his team from the start have kept me updated with the purchasing of yet another rental property. The thing that stood out with Neil was his honesty with the price etc and making sure all the certificates were sorted before completion. I’d definitely use Neil and his team again they are all friendly and professional throughout the full process. I’d DEFINITELY RECOMMEND them and they get 5 stars 🌟 from me. Thanks for all your kindness James Hindmarch

James · 30 March 2026

★★★★★ 5/5

Google

A Great experience. The whole process in sorting out our new home was dealt with fast and efficiently by Amber and she kept us informed along the way. She went above and beyond to assist in us getting the keys early. Everything was organised nicely and we were always kept informed. Thank you Amber

Neil · 13 January 2026

★★★★★ 5/5

Google

Deb and Neil were both fantastic is helping us to get our sale over the line. We had an uncomplicated chain but a set of very slow solicitors. Deb and Neil were informed, responsive and kept everything moving. They certainly went over and above to help us and I would have no hesitation in recommending.

Rhian · 13 November 2025

★★★★★ 5/5

Google

Amber was extremely helpful and kind in getting our tenant an emergency electrician when the power failed on a cold weekend. She did her utmost to get the problem fixed and kept us up to date, even though some of this was after hours.

Fiona · 13 February 2026

★★★★★ 5/5

Google

I found my second year student property through Reeds Rains with no previous experience or knowledge on renting. Charlotte and Jenny were incredibly polite and helpful, guiding me through the whole process with frequent communication and daily updates on how everything was going. I absolutely could not recommend them more!

Gracie · 13 December 2025

★★★★★ 5/5

Google

Deb is my point of contact with a recent house purchase made through Reeds Rains. She was always professional & friendly. Questions asked were responded to in a timely manner. She was helpful during the initial house purchase negotiations & kept me informed during the house purchase.

Gail · 13 December 2025

★★★★★ 5/5

Google

A high quality service from beginning to end. Everything on one portal to keep it all together. Very informative. We dealt with Charlotte Zunjic throughout the renting process and she was there to answer all queries and reassure any worries. Very friendly and welcoming service from her.

Chloe · 13 December 2025

★★★★★ 5/5

Google

We had had the property on with another agent for a while with no luck, Reeds Rain let it within a few weeks and kept us updated all the way through the process. Amber is professional and pleasant to deal with!

Paul · 20 January 2026

★★★★★ 5/5

Google

A very big thank you to Neil Wilson and all the staff at Durham Reeds Rains. I recently purchased a property they made the whole process simple and easy. A friendly, professional and customer focused team.

Michael · 13 February 2026

★★★★★ 5/5

Google

Amazing service from Amber in Lettings! From the first viewing to moving in everything was done smooth and Amber was there to answer any questions I have! Top Service from Amber at Reid Rains Durham!

Charlie · 13 February 2026

★★★★★ 5/5

Google

Charlotte was fantastic in helping me get moved into my new home. Always kept me in the loop and made the whole process easy. Thank you Charlotte

Jamie · 30 March 2026

★★★★★ 5/5

Google

Reeds Rains Team in Durham recently helped me find a nice place on rent. Huge thanks to Charlotte Zunjic - always smiling and willing to help. Professional, responsive and accommodating. Guided me through the process very well. Thank you, Charlotte. Also, thanks to Gemma for reassurance & support. Great experience - highly recommended!

Shalaka · 3 August 2025

★★★★★ 5/5

Google

We have been with Reeds Rains Durham for over two years now and we are very happy with them. If you have any issues with the property they resolve them quickly. Special thanks to Charlotte from the lettings teams, she is my go to person and always very helpful. Very quick communication and makes the whole process very smooth. Thanks very much Charlotte :)

N · 13 February 2026

★★★★★ 5/5

Google

Outstanding service from Deb and the team. They supported our house purchase every step of the way. Would recommend to anyone looking to buy in Durham

Kevin · 30 March 2026

★★★★★ 5/5

Google

Charlotte has been supporting us with securing a rental property. She was very informative when we first started the process and made everything very straightforward for us. She is very responsive when dealing with queries.

Kate · 13 January 2026

★★★★★ 5/5

Google

All went nice and smooth, Charlotte was very helpful and so easy to communicate! I'm so happy with my new home! Thank you! Highly recommended!

Kamila · 30 March 2026

★★★★★ 5/5

Google

We recently moved back to the north east, and we were looking to get somewhere relatively quickly. Amber was very helpful in this process and very polite, which meant a smooth process.

Liam · 23 January 2026

★★★★★ 5/5

Google

I would just like to say, Neil & his team have been absolutely amazing, and made our transaction as smooth as possible, Neil went above & beyond, many thanks to all involved.

Andrea · 23 January 2026

★★★★★ 5/5

Google

There are doubtless still some Estate Agents around who get to the point where a deal has been agreed, and then loose interest until they see their commission. Reeds Rains aren't like that! Deb in the Durham office has been determined to help the sale process along by pestering solicitors and making sure everyone knows what's needed and how things are progressing. Whether you're buying or selling, you need regular reassurance and that's what we got through excellent communication and a friendly approach...

Ray · 20 January 2026

★★★★★ 5/5

Google

From start to finish they have been very welcoming & always available to talk to.. I would especially like to that the lady who help me throughout the whole process amber mai smaldon ☺️ Even on difficult moments when I couldn’t receive emails she kept her patience & felt with the task at hand with respectable manner & I’m extremely pleased with how fast she was able to complete her work and get us in the house before Christmas 😊 If I could give more then 5 stars I would ⭐ Merry Christmas to you all x

Tori · 13 January 2026