Reeds Rains, Durham City reviews

★★★★★ 5/5

Google

The team at Durham were excellent with the sale of our late father's house. They kept us well updated and informed at every stage. They were always able to answer any questions we raised and gave us confidence throuout.

Jacqui · 30 March 2026

★★★★★ 5/5

Google

Amber has been very helpful helping us move in such a short time frame, thank you.

Erin · 13 January 2026

★★★★★ 5/5

Google

My experience has been a positive one. Charlotte has provided an outstanding and efficient service . Navigating the process has been supported with great communication;checking in frequently , prompting and informing me on each stage , following up requests , reporting back and giving reassurance /support with technical issues ;portals , links, submitting required docs. Nothing too much trouble !!

Susie · 13 February 2026

★★★★★ 5/5

Google

The team are fantastic always quick to respond and deal with issues. Deb has been so helpful a big thank you.

One · 13 November 2025

★★★★★ 5/5

Google

These guys weren’t even my estate agent, they were my vendors’, but they were absolutely fantastic, from arranging my initial viewing at very short notice and giving me good advice at the offer stage, right the way through to reassuring me when everything turned out to be considerably more complicated than I’d first thought. They kept me, and my purchase, on the road throughout, and had contingency plans for what we’d do if things didn’t go the way we wanted them to. Hannah and Michelle were excellent, and I can’t thank them enough.

Phil · 23 January 2023

★★★★★ 5/5

Google

Tony Hunter has been absolutely fantastic throughout the sale of our property. He has kept us informed from beginning to end, and we have had more updates from him than our solicitor! He has always been polite, professional, funny and puts you at ease. He thoroughly deserves recognition and we would not hesitate to recommend him.

Michael · 27 July 2024

★★★★★ 5/5

Google

Agent provided with Comprehensive Communications, Speedy Responses & Feedbacks on emails, Sharp & Keen Problems Resolving. In brief, this is Professionalism from Reeds Rains Estate, with no doubt. An extreme happy experience thru my first time rental in UK. Who is she ? Miss Sarah Maddison is my great helper indeed, Thanks alot to all as well. KARL

KARL · 20 June 2024

★★★★★ 5/5

Google

The process of selling our apartment has taken quite some time. Throughout, Neil and Debs have done their utmost to progress the sale and eventually we got there. Their professionalism in dealing with 'time wasters', buyers and solicitors has been outstanding and they have kept us fully updated throughout the process. We can certainly recommend their work.

Christine · 13 January 2026

★★★★★ 5/5

Google

Whilst selling our apartment, the service we have received from Tony Hunter and his team has been excellent. All of the viewing have been done, the offers collated and we have received email and telephone communication throughout the process. We are pleased we chose Reeds Rains, Durham.

John · 4 November 2024

★★★★★ 5/5

Google

I had every confidence that Reeds Rains Durham would serve me well. They have helped and supported me through property challenges in the past and they did so again. Deb was very helpful, supportive and patient with my queries and the rest of the close-knit team knew who I was and the background to my sale. Thank you Durham Reeds Rains.

Sarah · 31 May 2025

★★★★★ 1/5

Google

1 star is too kind. We found this amazing house and after so many viewings we thought this was it. Reeds and Rains are unprofessional to say the least. We were completely disappointed with them after how they handled us. We did what everybody does, once we saw the house we instantly called them and this is how it went: 1st call: Hello? Yes sorry the person (can’t remember her name) handling that specific house is out at the moment. Leave us your details we’ll call you back. We never got a call back. No worries people forget it’s alright we’ll call again. 2nd call: Hello? Oh yes I remember well that person is not in again (really?). There will be an online viewing don’t worry we will contact you. A week and no call back. 3rd call: Yes? Oh that house? Sorry someone took it of the market (what the actual hell?). At this point we told them to keep us in mind for future houses. She replied yes yes and hang up. Seriously is this how they handle people? Completely disappointing and we will never use Reeds and Rains bad and unprofessional. I guess if you know a friend of a friend you get the house you want. Good luck with them though I suggest you avoid them.

Steve · 23 January 2022

★★★★★ 5/5

Google

Naoimh Leonard of the Ormeau Road has been brilliant at facilitating two rental properties for two family members. Naoimh kept us informed and the whole process was very smooth. A very confident and pleasant person to deal with.

Liz · 4 December 2024

★★★★★ 5/5

Google

We are currently both buying and selling properties through Reeds Rains Durham. Tony Hunter and his team have been wonderful, nothing is too much trouble and they are always so friendly and helpful. I would highly recommend them!

Amanda · 4 December 2024

★★★★★ 5/5

Google

Amber was very professional, very good at her job. Good customer service. I can refer reed rains to people million time.

Bilikisu · 4 July 2025

★★★★★ 5/5

Google

My husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 August 2021

★★★★★ 5/5

Google

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 25 August 2021

★★★★★ 5/5

Google

It has taken a very long time for us to buy our very special home in Durham. We have been kept informed of progress by Neil or Debs, even when there was no progress! We credit Debs for her determination and persistence in finally getting our purchase across the line. Thank you all.

Katy · 13 November 2025

★★★★★ 5/5

Google

Amber was very helpful from start to finish. Very professional, thank you

Chris · 26 August 2025

★★★★★ 5/5

Google

Received excellent service from Tony Hunter and the team at Reeds Rains in Durham during the course of our house sale. Very helpful and approachable staff made the process less stressful. Would highly recommend.

Martin · 27 November 2024

★★★★★ 5/5

Google

Such a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help

Ruth-Naomi · 23 October 2024

★★★★★ 5/5

Google

The Reeds Rains Durham were wonderful. Tony Hunter and his team took us through the sale process from listing to completion very professionally. They are great communicators, have access to a huge list of buyers and their professional photographer made our property look very appealing Thanks again, Tony

Michael · 23 March 2024

★★★★★ 5/5

Google

My house sale proved to be a far longer journey than anticipated, taking over a year from initial listing to completion. Neil and Debs at Reeds Rains were excellent, helping me through the many ups and downs during that time. Exceptional service Thank You.

Jennifer · 13 January 2026

★★★★★ 5/5

Google

We are very grateful to Amber Smaldon for all she did to ensure our new tenants had a smooth move into our property. Her communication was excellent, keeping us up to date throughout the process. Keep up the good work Amber! :)

Michelle · 23 January 2026

★★★★★ 5/5

Google

We used Reeds Rains in Durham after failing to get much interest in our property through a different estate agent. Reeds Rains were in a different league in terms of how they put together the ad and customer service. The property sold quickly.

Pete · 13 January 2026