Trusted Agent profile · Durham City
★★★★★
255 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains,'s office in Durham City, at 83 New Elvet, is rated 4.5 out of 5 across 255 reviews on two platforms, including 252 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleGreat estate agency⭐⭐⭐⭐⭐, they were really helpful and made my moving in to the house I've rent very easy and quick, Sarah was a lovely agent to speak with, always on point and ready to help, they made everything very straight forward, can't recommend this agency enough. Thank you, guys!
Thank you so much for the feedback Ionut its really appreciated. It was lovely to take care of you during your move. All the best in your new home. Sarah :-)
5/5
GoogleReeds Rains in Durham, and Tony Hunter/Deb in particular, have been fantastic. We changed estate agents to Reeds Rains after a slow moving process with another company and have been tremendously impressed by the professionalism and efficiency provided. Our sale hasn't exactly been the smoothest of processes, but has been managed, communicated and worked through thoroughly by both Tony and Deb and we couldn't recommend them more. If I am ever in need of an estate agent in Durham, Reeds Rains will be my first call. Thanks again for all of your help.
Adam, Thank you for your review, we always appreciate clients taking the time to comment on our service. Kind regards Tony and the Team.
5/5
GoogleAfter asking Reeds Rains of Durham for a valuation we were visited by Hannah and decided to use their services. We then had a visit from Tony Hunter who outlined all we needed to know about the process and explained how they would market our house. We were then introduced to Deb's our excellent contact for the sale, after just two weeks we had a potential purchaser and the sale is progressing well towards a completion. I would definitely recommend Reeds Rains of Durham as an Estate Agent of choice.
Dear Ian, Thank you for your kind words. I hope you are very happy in your new home and I know you will enjoy the area. Kind regards Tony and the Team
5/5
GoogleI have dealt with many of the Reeds Rains branches in the North East over the past years and can honestly say the Durham branch upkeep those high standards set, impeccably. Lucy and the team go out of their way to provide a top service that I could not recommend highly enough. If you're buying, selling or investing in this area this is the place to go!
Thank you for your kind review Liam, we look forward to working with you in the future. Reeds Rains Durham
5/5
GoogleWe received exceptional service from Reed Rains. A special mention to Sarah Maddison for the job well done. Our move was a breeze. I highly recommend Reed Rains.
Hello Kudzanai, It was a pleasure to be apart of your families move and I am pleased you are happy in your new property. All the best for the future. Kind Regards, Sarah
5/5
GoogleI would 100% recommend Reeds Rains. Gemma has been an absolute pleasure to deal with, always friendly, professional and informative. She immediately responded to all of our requests and she went above and beyond in making sure we find the right home for us. We are extremely grateful for the wonderful service we received and of course we will be back in the future :)
Thank you for your kind review Hara, we look forward to working with you in the future. Reeds Rains Durham
5/5
GoogleHad a great experience while letting the property. Everything was up to the mark and Sarah provided a great customer experience in terms of feedback and handover well before the promised time
Thank you for taking the time to leave a kind review about Sarah in our lettings team we do really appreciate it, Kind Regards, Jenny Gledhill, Lettings Manager
1/5
GoogleWas supposed to move into a property this month, both very excited to get the keys etc we paid the deposit on the 15th of December so we give them plenty of time we even phoned up to let them know we paid it, a few weeks past and we have 0 communication back not even knowing what was going on so my partner goes down to see what is happening to get told they apparently never received the payment and blaming it on a system error! Like are you being serious! We even rang up to tell yous we paid the deposit! So then they say they have given the house to someone else! I'm absolutely disgusted with what happened and the excuses we got. We even got told we can get the keys on the 1st January! Such a disappointment.
Dear Shellby, Thank you for your comments and I am sorry to see that you are disappointed in the service that has been received. I know that it has already been discussed with the team that unfortunately, there was a system error that meant your holding deposit had not showed as paid, I do apologise that this has happened. I can see the team had tried to contact yourselves in the lead up to paying the holding deposit but had not had a response. I understand that the monies paid have now been refunded to yourselves, please do let the team know should you require any assistance in your property search in the future and we will be more than happy to help you. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleGreat team at Reeds. Debs was amazing and so was Tony. Everyone in the office are so helpful and polite on the phone. Understanding and supportive. I highly recommend
Dear Myra, Thank you for your glowing review. Kind regards Tony and the Team
5/5
GoogleHighly recommend Sarah and Gem from Reeds Rains, Durham. They have rented out my property three times, always going above and beyond. I wouldn’t go anywhere else.
Thank you for taking the time to leave a review for myself and Gem. It is a pleasure to tenant your property. We look forward to working with you again in the future! Many thanks Sarah and Gem :)
5/5
GoogleSarah was absolutely amazing from start to finish!! Clear information, always available to answer any queries and generally make the whole process seamless! Thanks Sarah :)
Thank you for your lovely comments Lindsie! I wish you well in your new property! Thank you, Sarah
5/5
GoogleReed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Hi Paul thank you for taking the time to leave a review, great to hear that Deb and the team in Durham assisted you with your purchase and everything went well. Kindest regards Zeta Operations Manager
1/5
GoogleFinally at the end of a very long dispute after they wrongly claimed for redecoration due to marks caused by damp, fleas in the house when my animals have never had a single flea on them and damage that existed prior to my tennacy. It was obviously all thrown out by the dispute service. Constantly get calls and messages from them requesting access to a house under their control when I moved out months ago. Even got an email saying I was a lead tennant in a property in middlesbourgh when Ive never lived in my life! Allowed me to live in a property where the central heating didnt work throughout the winter months. Only got a message saying they were coming to quote for repairs after id finally moved out!
I am sorry you feel you have had a negative experience with us, I understand that the dispute process is lengthy and can be frustrating. We have tried to reach out to you to discuss your points made and should you wish to contact me directly please don't hesitate to do so on: jenny.gledhill@reedsrains.co.uk. Many Thanks Jenny
5/5
GoogleThank you to both Neil and Andrew for being so helpful, friendly and knowledgeable whilst booking and viewing properties
Thank you Rachel for your lovely comments much appreciated, we are delighted to be of help for you.
5/5
GoogleGreat service from both Charlotte & Jenny - both super friendly and always quick to help over the phone & by email. Definitely recommend, thank you!
Hi Elle, Thank you so much for taking the time to leave a review, we hope you will be happy in your new home! Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleExcellent experience buying with Reeds Rains. Deborah was our main point of contact who was always happy to help with the smallest of queerly and kept brilliant communications with us! Thank you again!
Emily, Thank you for the kind review really appreciated and great to hear that you had a brilliant experience with Debs and the Reeds Rains Durham team. Many thanks Tony Residential Sales Manager
5/5
GoogleA truly excellent letting experience. Having spent the better part of a decade in the area, this has by far been the smoothest and most pleasant experience I've had with an agent. Jasmin and the team answered all of my questions promptly and professionally, and took care of everything in a very timely manner. Incredibly happy all round!
Thank you so much for your kind words and I'm glad we made your experience pleasant. Please let us know if you need anything in the near future.
5/5
GoogleFantastic help Sarah Maddison was fantastic help at helping us find a place to rent, thought the prices of tenancy and even after
Thank you for leaving such a kind review in regards to your move with myself! I wish you all the best in your property and it was a pleasure to assist in your move! Many thanks Sarah :)
5/5
GoogleI can not thank Jordan at Reeds Rains enough for being so helpful, always giving updates, very friendly and great communication. Massive thank you for your constant support and help throughout the process.
Hi Ellie thank you so much for taking the time to leave a review. Kindest regards Zeta
5/5
GoogleSarah Maddison was such a kind person, and she helped us to move quickly to a nice property. Thank you very much!
Thank you for your kind words! It was a pleasure to be a part of your families move and help you secure your property :) Many thanks Sarah
5/5
GoogleI have dealt with the team at Reeds Rains (Durham) and especially Gemma Wayman with various properties both as a letting agent and from a sales perspective. Their service has been first class and I would not hesitate to use Gem & the team again, along with recommending them to all Landlords / Sellers & Buyers.
Thank you for your kind words Ross. If you need us in the future you know where we are. Kind Regards Reeds Rains Durham City
5/5
GoogleI am leaving a 5* review on the account of Jasmin, who went above & beyond what was required of her and stayed behind on her workday just to give me the keys. This was much appreciated and allowed us to move in smoothly. Thank you Jasmin!
we really appreciate your lovely words
5/5
GoogleAll the process was very professional and easy to follow. Sarah was lovely and replied to all my questions and doubts.
Thank you for your kind review Marta! It was a pleasure to assist you in finding your new property. All the best in your new home! Kind regards Sarah
5/5
GoogleThank you Deborah and Tony for your advice and help to sell my bungalow.
Dear Beryl, Thank you for leaving a review for Deb and Tony, it has been a pleasure assisting with your sale. All the best for the future! Many thanks Sarah
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Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
