Trusted Agent profile · Durham City
★★★★★
255 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains,'s office in Durham City, at 83 New Elvet, is rated 4.5 out of 5 across 255 reviews on two platforms, including 252 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleGemma Wayman was such a great support and advisor throughout this experience of me gaining a shared ownership property. It would have been an even more stressful situation if it hadn’t of been for her. Highly recommend. Thank you for all your help.
Thank you Rachael! I hope you are very happy in your new home. If you need anything at all in the future you know where we are!
5/5
GoogleGood experience so far. They get things done in a timely manner. I have no complaints.
Thank you Corie for your review of the lettings team, we hope you will be very happy in your new home. Many Thanks, … More
1/5
GoogleDue to this estate agent I ended up homeless with a child. After splitting with my partner and making them aware of this I told them as I was disabled I needed a letter with jist my name on proving I was the only tenant and howuch the rent was so I could take this to the job centre to be able to claim housing benefit in order to pay my rent. After several phone calls and emails (the nearest office was now 15 miles away after the closure of two local branches and I don't drive) I was still receiving correspondence with mine and my ex partners names on, which made it appear as though he was still living at the property so I couldn't claim housing benefit. This lead to more calls and emails and still nothing until they then wrote to me to say due to the fact I hadn't paid my rent that I had to leave the home my son and I had lived in for two years plus within two months, the date actually being the 23rd of December, two days before Christmas!! The treatment we received was absolutely disgusting. They also emptied belongings out of the house after I requested and was told I could have an extension on the date originally given due to illness and the time of year and they said they would contact me with a date to remove my belongings. I went with a friend to move things and they had taken a LOT of belongings and furniture without contacting me worth hundreds of pounds!
I apologise if you feel the service you have received has been unsatisfactory, customer service is of paramount importance to the team at Reeds Rains. Unfortunately, I am unable to locate your details on our systems to expand further on your comments, however, as the Lettings Manager at Durham City office I would like to investigate this further, if you would like to contact me directly with further information that will allow me to do so, please do via: Jenny.Gledhill@reedsrains.co.uk. Kind Regards, Jenny Gledhill
5/5
GoogleThe Durham Team recently let and now manage my property for me. I am extremely pleased with the high level of customer service I have received from Jen, Gem, Faz and Charlotte. You guys are simply the best ❤️
Hi Gladys, Thank you for your lovely 5 star review. we really appreciate your kind works about our lettings team. Kind Regards, Libby
5/5
GoogleI used Reeds Rains Durham several times when letting property and arranging remortgages. Their service has been first class and I would not hesitate to use/recommend Lucy and her team to anyone looking for a professional property service.
Thank you for your kind review Marc, we look forward to working with you again in the future. Reeds Rains Durham
5/5
GoogleI'd highly recommend Reeds Rains Durham. I called on Monday and was offered an appointment straight away that day. Ashley was really helpful and very professional. He was very knowledgeable and clearly explained all my options and processes to me.
Thank you very much for your kind review Sarah, your feedback is highly appreciated and we look forward to working with you in the future. Kindest regards, Ashley Mitchell
1/5
GoogleBy far the worst estate agents I've come across. Been moved out of a property and despite being told and in the contract the the bond will be back after 10, its been 28 days! Still waiting for a call back that was promised over a week a go. 2nd call back actually. Would stay away from these "cowboys", happy to take money but NO customer service skills at all. Really frustrating, with a lack of customer satisfaction. Every time you call you get the wrong person or promised a call back - which never comes. AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value
Hi David, I apologise if you feel the service you have received from Reeds Rains has been unsatisfactory, unfortunately, I am unable to locate your details as a tenant on our system, if you would like to contact the Reeds Rains Durham branch, we will be more than happy to help you with regards to your security deposit. Kind Regards, Jenny
5/5
GoogleMegan has been phenomenal throughout the rental process for us. My partner viewed a house only about 10 days ago and we are already in! The whole process has been very smooth and couldn’t have been done without Megan’s help to push things along. Thank you so much! Charlotte and Alex :)
5/5
GoogleDeb from the Durham branch has helped enormously, going above what one would expect from an estate agent. Her perseverance and kind attention to not only sellers needs, but purchasers needs and circumstances, helped secure and deliver a sale. I very much appreciate her work ethic and commitment to customer service. Thank you kindly Deb,🙏🏻
5/5
GoogleHad some difficulty in finding a property for me and my disabled partner to move into, but we’ve been getting some fantastic help from Amber Mai and she’s making the process so much easier for us both.
Thank you so much for your great feedback we wish you the best of luck in finding your property. Libby
1/5
GoogleStay away. They are very unresponsive. As a tenant, i've had to make multiple calls and send multiple emails to get issues resolved. It takes not days, not weeks, but months for anyone to respond and resolve any issues. If you have a choice to go with another agent, do so and save yourself the hassle. Note, this review is for the Reeds Rain in Durham.
Firstly, I would like to apologies if you feel the service you have received has been unsatisfactory, customer service is of paramount importance to the team at Reeds Rains. I have since been able to locate your tenancy, I understand that our maintenance team are currently in contact with you now they have sought approval from the landlord in order to move forward with outstanding issues you may have. If you do have any further questions or you would like to discuss matters further, please do not hesitate to contact me. Kind Regards, Jenny Gledhill
5/5
GoogleI have been extremely happy with Reeds Rains and the service they offer. I am only mid way through my house purchase but both Michelle and Hannah have been so patient with me and are genuinely interested in how things are going regarding the purchase of my new property. I would highly recommend Reeds Rains, Durham. Everyone is lovely and very helpful. Thank you ladies. xx
Thank you Helen for your lovely comments, it has been a pleasure to work with you on purchasing your home. Thanks again, Hannah and Michelle.
1/5
GoogleI went for a viewing in March last year, but decided not to make an offer. Out of the blue today they called me, for what I can only assume were marketing purposes. They really shouldn't be storing my number like this, when I only gave it in case they needed to contact me about a single viewing.
Dear Joseph, You registered your details with Reeds Rains Durham as looking for a property to purchase. As a pro-active agency my Team called you earlier today as we have a property that fits your criteria. We left a message and are disappointed with your one star review. I have removed your details from our files and apologize for any offence caused. Should you wish to purchase in the near future please do not hesitate to contact us. Kind Regards Tony Hunter Residential Sales Manager
5/5
GoogleMany thanks Guys for all your assistance at the Durham Office! You have been a pleasure to work with and always on the ball! A Big thank you to Jasmin, Jennifer and Hannah.
Hello Stephen, Thank you for your lovely feedback and thank you for letting us market your property. Many Thanks Jasmin May
5/5
GoogleProvided an efficient and friendly service throughout my house purchase.
Morning Kerry, Thank you for leaving your review for the sale of your house and we all best wishes for the future in your new home.
1/5
GoogleAbsolutely useless rent properties out in bad state of repair all they bothered about is getting there money then they dont want to know repairs 3 months in not done! Dont want to know. Honestly absolute Joke stay clear of REED RAINS so months in mice everywhere, loose taps, doors dont shut worst estate agents. Personally I'm a landlord myself and I would be ashamed the way they deal and treat tenants it's all about money how much they can make I will upload pictures of what they rented out I was working away and had to come see this for myself why my wife was so upset DISCUSTING THE STATE OF HOUSE THEY RENTED OUT!!!! They have a saying: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible. Should state: Reeds Rains Estate Agents Durham City are always on hand to make sure our customers have the best experience possible until you sign the contract then we dont want to know as long as we get our money.
We apologise that you have experienced some difficulties with the property. Unfortunately Reeds Rains do not manage this property and don't deal with repairs, the maintenance issues are dealt with by the Landlord. I am aware that you are now in contact with your Landlord to resolve any issues you have in relation to this. Hannah Young Lettings Manager.
1/5
GoogleWould not advise anyone to rent property with Reed's Rains...the landlord does not respond to maintenance issues!!! Phone calls emails total neglect..had problems with leaking boiler took 3 months for a reply .plumber spent almost 3 hours at the property and still wasn't repaired. The state of the living conditions left us no choice to rent alternative accommodation as well as paying the rent to the original property as we were tied to the tenancy agreement until end of this month...we now have to wait for the inspection to take place to decide whether we get our end of lease security deposit!!!! Absolute disgusting how they treat their tenants
Thank you for your feedback but unfortunately we are unable to authorise the release of the deposit or end your tenancy agreement early without the consent of the Landlord. Despite Reeds Rains offering to resolve the maintenance issues, the Landlord advised us that they would like to resolve the maintenance using their own contractors and therefore we had very limited involvement.
5/5
GoogleJasmine was exceptional in turning around tenancy agreement quickly and effectively. Great customer service and communication at would could have been a very difficult time. Thanks Jasmine for your help with everything.
Hello Ross, thank you for your kind words and I am so glad I made your moving experience easy. I hope you all enjoy your new home and you know where I am if needed. Many Thanks Jasmin May
5/5
GoogleHaving experienced the very worst of letting agents previously. The folks that never return calls. The folks that never actually follow through and do what they say they will I was close to giving up on renting property in Durham. As a last roll of the dice I booked a viewing and met Ashley Mitchell. Who has completely changed my view. Punctual , friendly, helpful and above all else an astute professional who clearly cares about what he does, which makes a massive difference. When I look to move next Ashley at Reeds Rains will be the only number I call.
Thank you very much for your kind review Brian, your feedback is highly appreciated and we look forward to working with you in the future. Kindest Regards, Ashley Mitchell, Lettings Manager, Reeds Rains
5/5
GoogleDeb help with my purchase and she was great
Thank you Ashley for you your review, I am pleased Deb has offered you a great service.
5/5
GoogleTeam were very helpful with the remote sale of an apartment flat. Tony took over the sale part way through and was a wise advisor during a couple of challenges. Would recommend working with Tony again.
Hello Michael, Thank you for providing such a great review for Tony and the team! We look forward to working with you in the future. Many thanks Sarah
5/5
GoogleI recently purchased a house through reeds rains Durham and the service through the full process has been great. Tony deserves a special mention, he couldn’t have done more to make sure the process went smoothly
Dear Danielle, Thank you for taking the team to leave a review for the sales team. We wish you all the best and hope you are happy in your new home. Many thanks Sarah
5/5
GoogleTony Hunter and all members of his team helped me sell my mother’s house which proved very difficult under the circumstances. I would highly recommend them and would certainly be my first choice if ever I needed to sell a property again.
Thank you Dean, it has been a pleasure.. Don't forget to pop in and see us when you are passing. Kindest Regards Tony and the Team
5/5
GoogleTony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.
Thank your the kind words David we are happy we have been able to help
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Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
