Trusted Agent profile · Durham City
★★★★★
255 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains,'s office in Durham City, at 83 New Elvet, is rated 4.5 out of 5 across 255 reviews on two platforms, including 252 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleGemma, was so professional and friendly when dealing with my house let. Nothing was any trouble, a great asset to the Reeds Rains team. Thank you.
Thank you for your kind words about Gemma, we are grateful for you business & hope to work with you again soon. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleDeb and Gemma both provided excellent service, informative and friendly to approach, look forward for next venture soon with Reeds Rains Durham
Thank you Tara for your kind review, we look forward to working with you again soon, Many Thanks, Jenny
4/5
GoogleVery good service always helpfull, I'm rating on there service not the landlord otherwise it would be less
Thank you for your review on our service, I am unable to locate your tenancy from your username, however if there is anything we can assist further with please do let me know, Many Thanks, Jenny Gledhill, Lettings Manager
5/5
GoogleThe team at Reeds Rains Durham are outstanding. They offer a high quality, professional and friendly service and always go above and beyond. I can't thank them enough for their ongoing support.
Thank you for your comments Jeremy, its been a pleasure working with you. Reeds Rains Durham
5/5
GoogleI used these estate agents when selling my house from the valuation to the sale they were brilliant. Sold my house within a week for us and i had constant contact and updates from them during the process A big thank you to claire shes is fantastic at her job a total credit to the durham office and thank you to all the other staff that helped along the way If youre wanting to buy or sell a home this is the estate agents to use first class i can highly recomend them thank you reeds rains for a proffesional friendly service .
5/5
GoogleMy experience with the Durham branch was faultless, I was obviously very anxious as this was my first purchase but I would go as far to say that Gemma, Claire, Lauren x2, Jen and the Julie literally held my hand throughout the whole process. My mortgage was sorted in branch as well with Christine the mortgage advisor, I received emails from this lady at 10 o clock at night!! A fantastic lady and incredible at her job, thank you for my new home and thank you team for a first class service.
5/5
GoogleGood. Tony Hunter and Deborah Hodgson.
Hello Martin, Thank you for your review for our lovely sales team, we look forward to working with you in the future. Kind Regards Sarah
1/5
YellMoney grabbing cowboys
Having taken a rental property through this company, I now find myself left in the dark with a rogue landlord who just sees pound signs and doesn't really care about the tenant. I have tried complaining to Reeds Rains who just seem to want more money so they can find me somewhere else to live and don't really give a stuff now they have had my money. I am a firm believer in karma and know that everything done by this cowboy outfit will come back to haunt them. I would certainly not recommend these rogues to my worst enemy as they are all about the money and not the customer.
5/5
GoogleWe have received fantastic service from Paige Hutton, extremely friendly, helpful and efficient. Paige most definitely has made this move less stressful, a true asset to Reeds Rains and I look forward to dealing with her in the future. Many thanks again and best wishes
Thank you very much for your kind review Janet, your feedback is highly appreciated and we look forward to working with you in the future. Kind regards, Paige
1/5
YellInexpert and Inactive
To summarise my complaints (1) RR made a mistake in the suggested market price at the start (2) RR failed to identify the obvious need to make some improvements (3) RR failed to find anyone who would make an offer within £15 000 of the original asking price (4) RR did nothing to help complete the sale in the planned timescale, and did not keep me adequately informed along the way. My house sold more than one year after it was placed on the market, and for £19 000 less than the original asking price. When I instructed Reeds Rains to market the property for me, I said that I wanted to sell the property quickly. The asking price suggested was £140-£150k, and I chose £143k as the lower end of that range - expecting someone might make an offer of, say, £139k. I waited 8 months for my first offer. This was after me taking the initiative to reduce the price after 4 months, and again after another 4 months. I visited the property in October (I live overseas), and it was very clear that work needed to be done to attract a buyer - so I got £2000-worth of interior and exterior work done on the property. After an offer came in much lower than the now-reduced asking price, I accepted in part because I was told thate the buyer would aim to complete within 6 weeks. It took 16 weeks - despite both seller and buyer using agencies that Reeds Rains has a relationship with (solicitor, mortgage advisor). So I had 10 more weeks of Mortgage, Council Tax and Utility bills to pay. My expectation was that RR would help the sale go through in the planned time scale - but I am not aware that they did anything. I wouldn't feel so bad, if I had been informed of the delays - yet it was only when I chased things up that I got some information. The staff did a good job in the last week or so, but throughout the process I felt uninformed and that it would have been less work and stress if I had done it myself. Of course, I appreciate that the market changes, and unexpected delays can come in. But that does not excuse not keeping me informed, and the size of the misjudgment in selling price (and failure to act as it continued to not attract a buyer) is not the expert service I was expecting to be paying £2000+ for.
5/5
GoogleTony and all the staff where amazing would recomend
Thank you for taking the time to submit the Five star review. We enjoyed working with you and should you need us again please do not hesitate to contact us. Kind regards Tony and the Team
5/5
GoogleI purchased a house through reeds reins and would just like to say how helpful and friendly deb was assisting us through the purchase thankyou
Thank you Ashleigh for your kind comments, its been great to work along side you with your purchase. Deb
5/5
GoogleI visited Reeds Rains when I was looking to move from Newcastle to Durham. I met with Lucy initially, who gave me great advice on the area. Her team were friendly, and recommended a number of properties to meet my requirements. I'd highly recommend.
Hi Luke, thank you for the great feedback, we are glad you are happy with the service received. Reeds Rains Durham
5/5
GoogleGem was brilliant helping me find my first property to buy! Kind, friendly and efficient service. The sellers used their solicitors though and I'm not sure they'd get five stars...
5/5
GoogleExcellent service helpful staff
Hello, Thank you for leaving a review about the team in Durham! We look forward to working with you and assisting with your property. Many thanks Durham Reeds Rains :)
4/5
GoogleThis is the second time that we have used Reeds Rains in Durham to let our property. Overall we have found the staff at Reeds Rains [ Stacey, Jasmin and Jennifer ] to be most pleasant and efficient Reeds Rains found a tenant for us very quickly . Despit some last minute hick ups with the Gas Certificate which was sorted out the same day , everything went really well.
5/5
GoogleGreat customers feed back, lovely staff and do the job well
Thank you for sharing such positive words about the team in Durham, we hope to work with you again soon. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleUsed the Durham office five times for both buying and selling properties, always found the staff extremely efficient, helpful and courteous. Gemma and Claire are always on hand for professional advice, returning calls when promised and keeping me up to date at all stages. Christine the mortgage adviser offers great advice and is extremely knowledgeable in her field. Would not hesitate to recommend this office and use them in the future.
5/5
GoogleThe staffs were friendly and professional. Pleasant experience.
Thank you for your taking the time to leave a kind review about our lettings team, we hope you have settled into your new home! Many Thanks, Jenny Gledhill, Lettings Manager
5/5
GoogleFriendly helpful service. This branch has been brilliant during my purchase of a property.
Hi Steve, Thank you for your kind words. Its been a pleasure to work with you and we are happy to offer you continued support for your purchase. Thanks, Deb and Hannah
1/5
GoogleDo not rent from reeds rains, repairs not carried out waited over 1 month. On viewing the property were promised new sink, toilet and glass panel for shower this has not been done. Previous tenants property including urine stained bath mats left in property. Property left in a filthy state. see dirt on wipes after cleaning supposedly clean bath room, rubbish left in garden , shed etc
5/5
GoogleFantastic experience all round, no faults whatsoever
Thank you for your review of the team in Durham, we are grateful that you have shared your positive experience. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleExcellent service very well done to megan always willing to help very professional thanks
Hi Amanda, thank you so much for your kind review. It has been a pleasure securing yourself and your husband into your new home. Enjoy it! Kind regards, Megan
3/5
GoogleNot great told us repairs had been taken car off but they lied
Firstly, I would like to apologise if you feel the service you have received has been unsatisfactory, I have located the property to which your comments refer to. I can see the works had been agreed with the landlord to take place as they manage this property directly & they also advised us works were complete. I can see you have since been in touch with the landlord directly to resolve, If there is however, anything further you wish to discuss, please do contact me directly on jenny.gledhill@reedsrains.co.uk and I will be happy to help. Many Thanks, Jenny Gledhill
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Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
