Reeds Rains, Durham City reviews

★★★★★ 5/5

Google

I’ve recently just moved into a property let be reeds rains and we were dealing with Sarah, she has been the best person when speaking about the house and she has made everything so quick and easy for us. She has been so helpful she is so very pleasant when speaking to her and nothing is any trouble for her. I would definitely recommend going with reeds rains and also dealing with Sarah but all of the team have been so lovely and helpful when getting through to them.

Abigail · 27 June 2023

★★★★★ 5/5

Google

Sarah was fantastic and amazing and went above and beyond to help and even stayed late to give me keys after a long journey. Very nice.

Commander · 24 November 2023

★★★★★ 5/5

Google

We have just recently completed on our forever home we purchased through Reeds Rains Durham. I can not recommend enough, Deb helped us through the process and did everything to make it as stress free as possible! Thank you again!

Melissa · 30 March 2026

★★★★★ 5/5

Google

We are only at the beginning of our buyer journey but so far we have received excellent service, deb and her team have been amazing, there is no question too small or too big to answer, so far they have gone above and beyond to gather any info we've needed, we look forward to completing our journey through to the end at completion of contracts

Lynnette · 22 May 2024

★★★★★ 5/5

Google

Tony, Deb and Jennifer and the team have been very helpful and all the staff are friendly and polite.

John · 23 March 2024

★★★★★ 5/5

Google

Had a brilliant experience with reeds rains Durham. Jordan was so helpful all the way through the process she was very professional, kind and very supportive. Thank you

Jamie · 26 August 2023

★★★★★ 5/5

Google

Gem at RR was great. In fact all the staff were brilliant. Right from the start they generated viewings and very quickly a sale. Plenty of communication and always there when needed . Definitely recommend this team especially Gem who was a 'little Gem' , friendly and helpful to the end. Many thanks

Haggis · 24 January 2019

★★★★★ 5/5

Google

We recently had experience with Reeds Rains to help find a tenant for our property. Jasmin May was the lady who we dealt with and I have to say her profesionalism and friendly attitude were perfect. I Definately would reccommend dealing with RR and Jasmin for an excellent job done.

Amanda · 24 January 2020

★★★★★ 5/5

Google

From the first contact to the (quick!) sale, staff at Reeds Rains have been amazing. Very helpful, knowledgeable, supportive (this was an emotional sale for me!) and would highly recommend.

Andrea · 3 August 2025

★★★★★ 5/5

Google

Brilliant estate agents, everything was smooth in the process of moving. Communication was spot on throughout, instant responses from the team here. …

Andre · 13 October 2025

★★★★★ 5/5

Google

New tenant to a reeds rains property and I can't thank Megan enough for making the while experience fantastic, easy and professional. Megan kept me updated throughout the whole process. Would recommend.

Michelle · 23 January 2023

★★★★★ 5/5

Google

Gem really helped us to let our flat quickly and efficiently. She helped us through the process and was there to answer all our questions…

Peter · 13 September 2025

★★★★★ 5/5

Google

Tony Hunter has been superb with keeping me informed with the proceeds of the purchase!

Ryan · 23 March 2024

★★★★★ 5/5

Google

Great service from start to finish. Kept me well informed with everything to do with the property and so professional. Love my new home. Thanks Sarah, Megan and the team! :)

Marlon · 23 January 2023

★★★★★ 5/5

Google

Big thank you to Meghan for all her support in securing our tenancy. She’s ironed out potential difficulties along the way with patience and understanding. Highly recommend 😀 …

Jane · 23 January 2023

★★★★★ 5/5

Google

I am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service I have received. The staff are so friendly and approachable I would never go else where now.

Helen · 27 September 2024

★★★★★ 5/5

Google

I had some difficulty in finding a suitable property for my family to move into but we were able to find one. Throughout the renting process, Amber Mai and Charlotte have been fantastically helpful, making the process so much easier for us. Thanks to them.

Hamidullah · 4 December 2024

★★★★★ 5/5

Google

Worked with Jennifer Elliott to sort a rental to relocate from Nottingham to the North East. Great service Jennifer worked really hard to sort everything out for us and an do electronic contracts and organising us our refund after the companies scrappage of tenants fees.

Paul · 24 January 2020

★★★★★ 5/5

Google

Staff are great from the start, very informative, they keep you up to date along the way evening making contact if there isn't really anything to report but at least it lets you know they haven't forgot about your property unlike some other estate agents. They give you their honest opinion regarding the sale of your house. The staff are extremely welcoming when you visit their office and nothing is to much hassle for them and they will help you out in anyway they can. Special shout out to Gem who is fantastic and goes out of her way to make things as smoothly as possible. We also used Christine for our mortgage and again this women never stops working always keeping on top of where your sale/purchase is at. Going out of her way to contact anybody involved if needs be. Getting us the best deal for our mortgage and much better than the numerous banks/building society's we went to direct. Although I have only mentioned Gem and Christine by name the whole staff within the Durham Office are great and are quite happy just to have a chat with you about things in general and do not make you feel like they want you out of the office. I would highly recommend using Reeds Rains and their mortgage arranging facility.

Vicki · 24 January 2018

★★★★★ 5/5

Google

I cannot recommend Reeds Rains, Durham highly enough, more specifically Claire Crosby. Claire assisted us in our property search for our new home, she really took the time to understand what is was we were looking for, kept in regular contact and sent over the right kind of properties as and when they came available during our search. When it came to finding our new home, Claire went above and beyond from start to finish of the process, we really cannot thank her enough. Professional, efficient, yet friendly, trustworthy and personal customer service that is really hard to find in this sector.

Lauraroebuck · 24 January 2018

★★★★★ 5/5

Google

I cannot recommend Reeds Rains, Durham highly enough, more specifically Claire Crosby. Claire assisted us in our property search for our new home, she really took the time to understand what is was we were looking for, kept in regular contact and sent over the right kind of properties as and when they came available during our search. When it came to finding our new home, Claire went above and beyond from start to finish of the process, we really cannot thank her enough. Professional, efficient, yet friendly, trustworthy and personal customer service that is really hard to find in this sector.

Laura · 13 November 2017

★★★★★ 5/5

Google

Bought a house recently using Reed Rains Durham Office. Gemma was the lead contact and couldn't have been more helpful, both in terms of identifying suitable properties and keeping me updated with developments and chasing up my (frankly useless) solicitors. When not available I found Lauren to be equally to the task. It was very reassuring to know that the systems they use ensured that my details and progress with my purchase could be easily accessed by other staff members and they obviously speak to each other regularly as they knew what was going on. I found the whole service fast efficient and friendly and they were of great help and reassurance throughout.

Mike · 24 January 2017

★★★★★ 1/5

Google

We had a very disappointing experience with this estate agents. We put an offer in on a house which was accepted immediately. We had already explained to the property owners and the estate agents themselves that we needed to get our house sold and were reassured they were totally fine with that and there was no rush. We were told to celebrate! We made the effort to go in to Durham the next day, on their instruction to drop off our ID and have a chat and were again reassured. A few days later I had a phone call from Charlene regarding our house situation, and she seemed confused that we needed to sell our property. I explained again and thought nothing of it. Later that afternoon I got a text from the SELLER not the estate agent to tell us they had to pull out of the sale due to trying to evade having to pay the stamp duty on their new property, so they needed to sell to someone who was proceedable immediately. We were absolutely crushed and confused. Very unprofessional of Charlene/Reeds Rains to not call me directly to explain this and instead left it up to the sellers themselves which is massively unfair. We never received any further information. Funnily, we sold our house within a matter of days but they'd already offered it to someone else. The whole interaction was stressful, unprofessional and cruel and thankfully we never had to work with this branch again.NegativeResponsiveness, Professionalism

Kate · 22 June 2022

★★★★★ 1/5

Google

Called first thing to pay holding deposit on a house just gone up for rent. Told (although it's advertised) there is no holding deposit, landlord is taking a list and will cherry pick who they want. Then no communication at all from agents. Only know house was let via their website. Terrible communication, lies on the website. Never had such an experience before and I've rented for years

Ael · 8 March 2025