Trusted Agent profile · Durham City
★★★★★
255 reviews across 2 platforms
83 New Elvet, Durham City, DH1 3AQ
Part of Your Move & Reeds Rains Rogers Stewart, see every office.
Reeds Rains,'s office in Durham City, at 83 New Elvet, is rated 4.5 out of 5 across 255 reviews on two platforms, including 252 Google reviews rated 4.6.
Every review we hold for the Durham City office, from every platform, shown as written. First names only.
5/5
GoogleRecently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.
Dear Paul, Thank you for leaving such an amazing review for our Sales Manager Tony! It has been a pleasure assisting with your property and we hope you would choose us again in the future. All the best, Libby
5/5
GoogleWe are very grateful to Amber Smaldon for all she did to ensure our new tenants had a smooth move into our property. Her communication was excellent, keeping us up to date throughout the process. Keep up the good work Amber! :)
Thank you Michelle for taking the time to leave a review of your experience as a landlord with our lettings team. Amber is appreciative of being mentioned. We are pleased we have been able to help you and look forward to continuing to work with you. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleWe used Reeds Rains in Durham after failing to get much interest in our property through a different estate agent. Reeds Rains were in a different league in terms of how they put together the ad and customer service. The property sold quickly.
Thank you for lovely review Pete much appreciated. We all are delighted you were happy with our service and best wishes for the future.
1/5
Googlethey do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week. i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me. the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance. when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously. Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.
Dear Fran, I’m truly sorry to hear about your experience with the property purchase in April 2024. We understand how important this process is and appreciate your feedback. We always encourage buyers to conduct thorough due diligence, including hiring a surveyor and obtaining reports from electricians or plumbers. It's unfortunate to hear that you encountered issues with the sealant around the bath after completion. I understand the previous owner offered to send a contractor to help, and I'm sorry that didn't work out. Regarding the EICR, while it's not a legal requirement, we always recommend that buyers ensure the electrics are safe. We did our best to communicate your concerns with the previous owner and suggested you reach out to your solicitor since the sale had completed. We genuinely care about our clients and their experiences, and I regret that we weren’t able to provide a more satisfactory resolution in this case. If you wish to pursue this further, we’re a member of the Property Ombudsman Scheme and can guide you on the next steps. Thank you for bringing your concerns to our attention. Best regards, Tony Hunter Residential Sales Manager
5/5
GoogleI highly recommend Reed Rains. Sarah was outstanding!!! From our initial conversations and throughout the whole process, Sarah was extremely professional and helpful. She looked after our request and swiftly came back with the answers to our needs.
Dear Elizabeth, Thank you for taking the time to leave a review for me. It was a pleasure to help with your families move, All the best for the future in your new home. Many thanks Sarah
5/5
GoogleI would like to thank amber mai for all of her help so far regarding finding me a rental property She takes her time and listens and is very helpful where she can be,
Thank you Rebecca for your kind review, we appreciate the time taken to write about your experience with Amber in the lettings team. Many Thanks, Jenny Lettings Manager
5/5
GoogleIf we could give more than five stars we would. Over a year ago I posted the following: "We are currently in the process of buying a property in Durham City through Reeds Rains. Throughout the process they have all been super professional. …
Thank you Terry for such a lovely review, we all shared your journey of over a year with you and are so happy you finally completed on the purchase! Best wishes to you both for your future home and journeys along the way. … More
5/5
GoogleProfessional, polite, helpful.....went the extra mile, in touch regardless. Thank you Amber Mai and team. Thank you. All the best for 2025. Tommy Thompson.
Many thanks for your kind 5 star review. Amber is delighted to be mentioned. We greatly appreciate you taking the time to leave a review. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleJordan dealt with my house purchase and she was great! Everything went smoothly and the sale completion came through quickly and easily. She was really lovely right from when I booked the appointment to view. Would recommend this estate agent and particularly Jordan, thank you for all your help!
Hi Jennifer Thank you for your review, so glad to hear everything went smoothly with your house purchase I hope you have now settled into your new home. Kindest regards Zeta Operation Manager
5/5
GoogleAs a landlord I have been provided with outstanding support and advice by Ashley and the Durham team for a number of years. With Ashley's assistance my property has achieved almost 100% occupancy, whilst I have been able to rely upon the Reads Rains team to deal with day to day management of the property, including maintenance and legal compliance. I would recommend Ashley and his team at Durham to any new or established landlord.
Hi Mike, Thank you very much for your review, we look forward to continuing the relationship with Reeds Rains.
5/5
GoogleIt was a very stressful time selling the house, especially going through this for the first time. Neil and Deb helped me out so much and took some of the stress away from me. I could not recommend them enough!
Thank you Jasmine for your lovely review very much appreciated. We are all so pleased that the completion finally went through for you and we want to pass on our best wishes for the future.
4/5
GoogleReeds Rains have supported us with the management of our property for a number of years so when we came to sell we had full confidence in them . Thanks especially to Neil who was a rock throughout the process and sorted everything for us .
Thank you for your review Judith much appreciated, thank you again for choosing us to sell your property and best wishes for the future.
5/5
GoogleTony and his team have surpassed my expectations during my property buying. Nothing has been too much trouble,sorting out issues in their stride.Tony and team are a tremendous asset to the Reedsrain organisation. Many regards Phil Wakeman Mil div,Ben.
Thank you for the lovely review Phil, It wasn't always easy but we look forward to working with you again in the near future. Kind Regards Tony and the Team
5/5
GoogleI have been dealing with Sarah at Reed Rains for quite some time. She is extremely hardworking, very responsive and also ensures my properties are tenanted very quickly. Sarah has successfully rented out many of my properties with great tenants. I highly recommend Sarah if you are looking for a letting agent that cares.
Thank you TJ for your feedback and comments. Its a pleasure to work with you too. Sarah
5/5
GoogleWe received excellent support from Reeds Rains throughout the process of finding a house to buy in Durham, up to moving into the one we eventually bought. While searching and viewing, Tony Hunter and his colleagues at Reeds Rains were very responsive and quick in organising views. They were equally helpful during negotiations with the seller when we decided to make an offer, and when we had to react to concerns raised in the survey report, balancing the interests of both parties. Once we bought it, they remained extremely helpful in liaising with the seller for the small issues that always arise, and in keeping our keys for the contractors we hired to do work required before we could move in. In summary, highly experienced and attentive people who offer a five-star service, which I am very happy to recommend.
Dear Jose, Thank you for taking the time to leave such a kind review for our fantastic sales team. We wish you the very best in your new property! Congratulations from the team! Kind Regards Sarah
5/5
GoogleMy house sale took longer than expected due to issues with the buyers solicitors, but Deb and Neil at Reeds Rains did a great job of chasing them and keeping me informed.
Thank you for your lovely review much appreciated. It has been our pleasure to deal with the sale for you and we wish you the very best for the future.
5/5
GoogleVery good Estate Agents, very good communication, after using another agent reeds rains were amazing and Deborah is very efficient, and keeps you up to date. Thanks for all your help with the three houses.
Hello, Thank you for leaving such a kind review for Deb - Good Luck in the future and once again thank you for choosing us as an agent. Kind Regards Sarah
5/5
GoogleAndrea was amazing she knew how desperate I was to get my maintenance issues sorted out and so she pulled out all the stops and made me feel at ease and resolved my issues to the best of her ability so thank you Andrea.
Thank you so much for your kind review, I am glad you have had a good experience with Andrea in our property management team and we hope you are settled in to your new home. Many Thanks, Jenny Gledhill, Lettings Manager.
5/5
GoogleWe're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...
Thank you for such kind words and we wish you all the best for the rest of the process !
5/5
GoogleSo grateful for helping us finding our first home♥️ Special thanks to Tony Hunter who was amazingly helpful in the process!
Hi Iona thank you for your kind words we appreciate it and wish you all the best
5/5
GoogleAmber Mai provided an excellent service, she answered my queries quickly and in a friendly yet professional manner. I would have no hesitation in recommending Reeds Rains Durham City
Thank you for taking the time to leave a review for Amber in the lettings team, we appreciate your feedback. Many Thanks, Jenny Lettings Manager
5/5
GoogleRecently viewed a property and from the first call to applying the service has been amazing, very helpful,polite and willing to go that extra step to help you find your new home.
Thank you Tiara, we are so pleased you have had a positive experience with the lettings team, we look forward to helping you find a new home. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleI was helped by charlotte/Amber They were so helpful and always there to answer any questions and help it was a quick process and I was more than happy 😊 …
Thank you Kirsty, we hope you will be happy in your new home, don't hesitate to reach out should you need us. Many Thanks, Jenny Gledhill Lettings Manager
5/5
GoogleJordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Hi Louise that is great to hear that you would recommend Jordan and Reeds Rains Durham. Many thanks for the kind review. Zeta Operations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains, Durham City won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 20222022 1 Gold EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Reeds Rains, Durham City hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Durham City.
Yes. Reeds Rains, Durham City won Gold for Best Estate Agent Guide 2023 Gold Award, Durham City branch at EA Masters 2022.
