Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 2/5

Google

Some of the staff could use some training in conversing with people not a great experience with the holderness road branch

Michael · 12 April 2023 · Reeds Rains, Hull

★★★★★ 1/5

Google

DO NOT USE. MANAGER IS A PERSISTENT LIAR, IS ARROGANT, VERY RUDE AND THREATENING. DISREGARDS YOUR INSTRUCTIONS. I WOULD NOT RECOMMEND AND WOULD NOT TRUST THEM WITH THE SALE OF A DOLLS HOUSE. NOT WORTH ONE STAR.

ANN · 12 April 2023 · Reeds Rains, Hull

★★★★★ 5/5

Google

The service I received throughout the process of selling a property was excellent. I was allocated to a delightful young lady ‘Emily’ who maintained regular contact to update me at every stage. She was knowledgable, efficient & professional at all times and a credit to the company and as a result would recommend Reeds Raines. J. Rowe

Jan · 12 April 2023 · Reeds Rains, Hull

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service all round and a special thanks to Stacey for her help

Peter · 11 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

To day I received a phone call from…

To day I received a phone call from Reeds Rains the young lady was inquiring for a tenant or theirs that had a ceiling leak from my flat, I told her that I had plumber with me about that and that we had blanked the water off and would she mind if I call her back after we had organized the work, She said NO! and i find you very rude! I then said if you find that rude you will find it ruder when I cut you off Good bye!Footnote I find the level of service totally unacceptable. Ps I did call back giving a more pleasant lady the information they required.

Mr · 11 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

This company is a letting disaster for…

This company is a letting disaster for the Landlord!

Mr · 6 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Friendly professional common sense advice

All staff were very approachable i never had any problems getting in touch if they were not available when I phoned they returned call very quickly always friendly and dealt with marrority of my viewings very professional always on hand with common sense advice

Angela · 6 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Everyone pleasant and efficient

Rating only, no written review.

Mr · 5 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Friendly and attentive

Friendly and attentive . Good communication and a buyer for our flat found within a week!

Cheryl,Buggy · 5 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains have kept us up to date at…

Reeds Rains have kept us up to date at all times and have been very Knowledgeable and informative. I would highly recommend!!

SARAH · 5 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

The staff truly went beyond my…

The staff truly went beyond my expectations. Kind, friendly, knowledgeable and genuinely listen to you.

Kirsty · 5 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

I am so pleased with the way the staff…

I am so pleased with the way the staff at Bamber Bridge helped in purchasing my house. Nothing was too much trouble for them. Thanks again from a very satisfied customer.

Kathryn · 4 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Reedsrains at bamberbridge have put me…

Reedsrains at bamberbridge have put me through hell and are still doing it.I am vulnerable and disabled.And what I've heard the other day from a surveyor well its not good for me.Instead of reedsrains sorting the house and sorting the damp in 2019 they left it and it's got worse to the point that all the plaster as to come of the walls.The man said all furniture as to come out for the house to be done.I have no money for removals and no money to store my stuff in storage.I have 2 big tanks with my lizards in and I will have nowhere to live.I also have 2 dogs were am I meant to go and how am I meant to find all that money.I think im going to have to sue them.I feel so stressed and ill its unreal they are horrible people and have made life worse for me that I don't need as I have ptsd,Anxiety and depression along with osteoarthritis,fibromyalgia,diabetes and lots of other illnesses.I don't even know if the person that owns the house knows what's going on really.It was changed from a 2 bed to a 3 bed so one of the rooms can't fit a bed in,The other small room as a sewer pipe running through it on top of the floor boards and the main bedroom my room is full of damp.I am now on the settee sat up with legs up on a stool to go to sleep.I don't need all this.Please don't rent an house from them.Thanks for reading.I can't put a date of experience as it doesn't go bk that far.

Sarah · 3 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Reed Rains letting service-extremely poor !

I used Reed Rains fully managed service and gave them 12 months service charge. Unfortunately, I have not got resonable service in return. My tenants always complain about the bad service from Reed Rains and they also complain to me. I tried to talked to Reed Rains for many times (by email and by phone call) but it is in vain. No one cares ! I sent many many email to maintanence department to ask for help. I asked them to follow but what the response is .......

F · 1 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Hyde branch

Recently let a property through reeds rains Hyde branch. Leslie was amazing throughout the process explaining all our different options and keep us up to date from start to finish

Lillie · 1 April 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Sharp practice or simply clowns?

Tried to sell my house through the Woodseats (Sheffield) branch. They gave me a high valuation. Then, they didn't show it to a single person and blamed it on the high valuation. A deliberate ploy to get the marketing fees etc? I reckon so.

Tallyman · 31 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Rogue landlord, rogue agents to…

If I could give less than 1 star to this agent, I would. My issue began with a gas check being carried out for the landlords insurance, fair enough I missed the first appointment to which the landlord was not pleased about. I then tried to arrange a second visit to which the agent did not give me a time frame to come to the property. I simply sent an email stating that the landlord and contractor would have to enter the property with keys as no time frame had been given and I needed to work, the agent replied stating that was ok and gave a time frame. A few months passed when all of the electric had gone off in the property, I had reported this issue through fixflo, having 3 children ages 7,5 and 5 we had to get this fixed as a priority. It turned out that the issue was simply a built in appliance tripping the electric. The agent messaged after this was diagnosed and simply said that the landlord had instructed the agent that all maintenance issues would be payable by the tenant (me) as I had refused access to the property during the visit for the gas check which as from the above was not the case, and have the emails to evidence this. Fortunately, the electric is back on with the appliance unplugged, so at least we can turn the lights on and use most of the appliances. I find it absolutely vile that the agent nor the landlord has even asked if the electric is working with there being children in the house, and refusing to facilitate maintenance which is part of the landlords duty being a landlord all because the agent seemed to not communicate that he could enter the property with keys if he wished to do so, nor did he even try enter the property in which he could just have given 24 hours notice to enter at any time. This is only part of the maintenance problems in which have been ignored;- Damp- half finished maintenance such as just plastering the wall and not painting it- what seems to be a leaking roof in the back bedroom as I have videos of a soaking wall and wet patches during heavy rain - skirting boards which have fell off and not attached, leaving exposed nails for my children to gracefully leap over- exposed carpet strip, leaving again another obstacle for the children to jump over- the agent leaving out the fact that the neighbours are not at all ‘fine’ in fact we have to keep all of the windows closed due to the misuse of drugs by the youths in the garden.- not to mention the air rifle that was left in the shed for me to dispose of, the agent clearly doing a good pre move in inspection.Problem 1 - landlord who does not care and bought the house as a piggy bank, a rogue landlord either in the making or very established. Problem 2 - agents who do not communicate with the landlord by the looks of it and also do not care Problem 3 - agents who lack education on what is classed as the landlord’s responsibilities. Problem 4 - maintenance issues not getting fixed and just ignored as the landlord thinks Im not allowing access when the email clearly stated from the beginning that he would have to enter with keys.

Josh · 30 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Rating only, no written review.

Mike · 29 March 2023 · Reeds Rains, Guisborough

★★★★★ 5/5

Trustpilot

Excellent, professional, friendly service !

Rating only, no written review.

Michelle · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Ted was excellent. Very patient and was quite helpful with my questions.

Chukwuemeka · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

We were shown two properties Reeds and Rains have for sale by Ted Strike in the Acklam area .Both he and us arrived on time and he was very knowledgeable about both properties ,although the properties may not be for us we felt comfortable being shown around . Thanks to both Reeds Rains and Ted Cheers

Stuart · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

Christine and the team at Reeds Rains were amazing. We bought our new house through Reeds Rains and unfortunately we didn't use them to sell our house. We sold through manners and harrison who were absolutely rubbish. There was always somebody answering the phone at Reeds Rains unlike manners and harrison who never answered the phone or returned messages. I wouldn't hesitate to use Reeds Rains if I were to move again in the future. Superb service and I couldn't recommend Christine at the Acklam office enough. Very informative, always eager to answer any questions and readily available. We'll done Christine and thankyou very much.

Rob · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Middlesbrough (114 Trimdon Avenue Shopping Parade)

★★★★★ 5/5

Google

Excellent Service Friendly Staff

Karen · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)