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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,633 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,094

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move & Reeds Rains Rogers Stewart office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have recently completed the sale of my parents house and would like to thank Reeds Rains, and particularly Steve and Andrea for their help and advice, and keeping me up to date on the purchase. All the staff were extremely helpful in providing a professional service

PETER · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

5/5

Google

Very friendly and approachable team from RR Stockton. Jamie the mortgage advisor was a pleasure to deal with and a great help too. The whole process was very smooth. Thanks to everyone involved with our house purchase

Jamie · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

5/5

Google

Bought my new home through Reed's Rains with a wonderful lady Andrea. Absolutely the best service, very helpful, knowledgeable and kind. Kept me up to speed with process and gave excellent support through the whole buying process. I would definitely recommend this agency. Thanks for everything

Gillian · 29 March 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

1/5

Trustpilot

Read if you are a landlord

DINNINGTON BRANCHIf you are a landlord think very carefully before using Reeds Rains to manage your property. Rather than using local contractors for maintenance, all maintenance is handled by a centralised uk office. They then only use large regional contractors on an approved list who are not necessarily close to the property.This results as:- The contractor doesn't need to provide a competitive quote- Smaller jobs are not worth their while due to distance and them being a large company, so they are only interested for a marked up fee.- Reeds Rains take an 18% commission off any work undertaken, so higher quotes are in their interestThis resulted in maintenance quotes being at least 4 times the price of local contractors, meaning that as the landlord you will have to step in and handle this all directly yourself (unless you can stomach being repeatedly overcharged).All of the quotes were for standard work (eg cleaning and minor repairs on tenant changeover) and didn't require specialist contractorsComplained about this to Reeds Rains, but they were not interested. The only viable option was to leave Reeds Rains for a smaller local agent.Exit fees were also extortionate: Months rent + VAT

Christopher · 28 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Helpful,friendly and very professional…

Helpful,friendly and very professional staff. Kept us up to date and well informed on the sale of our property

LORNA · 24 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

2/5

Trustpilot

Poor service

Sold our house between June and October 2022.Chose Reeds Rains Chester le Street because the manager assured us we would get excellent service and communication from him and his staff. The reality was we paid a huge sum of money to them, over 6K, for very little service or care. We did all our own viewings when we had asked for agent support. Some viewers turned up who had booked in but we hadn't been told. We got feedback from only a couple of viewings at the start and then they didn't bother after that. The buyer called round to ask if he could communicate directly with us as he felt he wasn't responded to; was told they would call him back but rarely did. We received no phone call after exchange of contracts and in actual fact never heard from them again after this point in the process. It felt they had secured their large sum of money from us and didn't care about us after that.

Mrs · 24 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Flat sale using Reeds Rains Crossgates

I have recently used Reeds Rains Crossgates Branch to sell my property. The workers Clair and Jane did the majority of the support and chasing and were extremely helpful in progressing the sale. There were a couple a small glitches but I was extremely thankful for the support and guidance I received throughout the process. Would highly recommend them

CollectPlus · 23 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

REEDS RAINS BLACKPOOL

REEDS RAINS BLACKPOOL - If I try on here, will you reply? Sadly I had a painful year with this lot where I had to liaise with Connor, not something I would wish on anyone who is used to professional, warm customer service. I have reels and reels of emails, mostly ignored, mostly being told to 'be patient' mostly a terrible service in my opinion and at one time a severe data protection/privacy breach I am still mulling over what to do about whilst I am still being ignored.I moved out over a month ago and still I have not got my money back from an overpayment of rent I had no control over. What is the real delay? stubbornness? bad communication? something else you just can't be bothered to update me about? Read the 1* genuine reviews on here that all have the same pattern. They do not appear to have any support or care for there tenants etc. Terrible experience all round and deeply regret going with them from the beginning. I will update this issue as nothing seems to jolt these people into action, help or assistance. You are literally just left to chase, chase chase on an open email which is a very uncomfortable experience - hence this review. Please no generic response with no email link. You just make it worse RR.I simply want my money back now so I can move on with the lovely professional landlords I am now thankfully with. I would say - AVOID.

Jennifer · 23 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

A very professional service

A very professional service, from the initial meeting and valuation through to a successful sale. We were kept fully informed throughout the whole process. Jack the manager was quick to sort out any queries or questions. Highly recommend Reeds Rains estate agents to family and friends.

JULIE · 22 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Reeds rains ….excellent estate agents

Reeds rains have managed my property for several years. All the team members have always been very efficient and professional especially Tammy and Dan for whom nothing is too much trouble. I would commend Reeds Rains to all landlords

Charanjiv · 21 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Thank you for your review <3

1/5

Trustpilot

Avoid, avoid, avoid

Started with the branch manager lying about a property he had sold in the local area, turns out they hadn’t. He then offered us a ‘discount’ on the fee, failing to mention that he wasn’t including the VAT in the number. Then they charged for photos which were pretty terrible and a very difficult photographer to deal with. When it came to showing the house we left instructions to ensure the curtains were opened during viewing as we were away. This didn’t happen and the interested parties had to do this themselves. The agent last showing around couldn’t share any information on the property as they were from the Lettings side of the business. Another appointment the agents didn’t turn up leaving potential buyers stood on the doorstep eventually giving up. Luckily the house sold itself. Reeds Rains Congleton are a great advert for purple bricks!

Nick · 19 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hi Peter, very sorry to read this has been your experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further and help you resolve this. Kind regards

5/5

Google

We had a good experiencing renting through Your Move in Darlington. Staff were always friendly and quick to reply to questions we had or any defects we reported. I wouldn’t hesitate to recommend their services.

Audrey · 13 March 2023 · Your Move Darlington

5/5

Google

Great professional company, helped find the right accommodation for my family, swift application and quick result. Liam was amazing explained everything and helped all the way to the end. loved the moving in present. thank you Your Move and Liam

Shuhel · 13 March 2023 · Your Move Darlington

5/5

Google

Absolutely fantastic service from start to finish, Liam our estate agent was very friendly and approachable and the rest of the team was also very helpful when we have spoken to them. Will highly recommend to anyone and will let through these guys again in future! Thank you to the team for helping make letting our new home such a pleasant and easy experience

Lu · 13 March 2023 · Your Move Darlington

1/5

Google

Rating only, no written review.

Garry · 13 March 2023 · Reeds Rains, Scarborough

Agent replied · 6 February 2024

Good afternoon Garry, it's a shame to see you have given us a 1 star review. Unfortunately, i cannot find a record of your name on our system. Please don't hesitate to contact us, we would love the opportunity to rectify any problems you may have. Kind regards, Reeds Rains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.

EA Masters by year, 2021 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

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