Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Google

Absolutely would recomend...staff professional and friendly..Will use again x

Paul · 25 September 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

Reeds rains have been amazing! We left a very poor letting agency and gone with reeds rains and they have been nothing but supportive to me and my family and understood the reasoning for leaving the other letting agency! The staff are so sweet and lovely and would do anything for their tenants! 100% recommend ☺️

Louise · 25 September 2023 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Google

Excellent experience buying with Reeds Rains. Deborah was our main point of contact who was always happy to help with the smallest of queerly and kept brilliant communications with us! Thank you again!

Emily · 25 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

Deb at Reeds Rains provided excellent support during the purchase of my new home. She had a very good relationship with the vendor and always passed on my questions promptly and courteously. When we hit a stumbling block with the building survey, Deb was supportive and patient, helping ensure that the issue was resolved to the satisfaction of both myself and the vendor. I strongly recommend Deb and Reeds Rains for anyone wanting a positive and smooth home purchase experience.

Peter · 25 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Trustpilot

Successful sale, would recommend.

The staff at Reeds Rains were very efficient when I was selling a property and kept me informed of all viewings and the progress of the sale.

Julia · 23 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

REEDS RAINS PONTEFRACT

REEDS RAINS PONTEFRACT. So grateful to have just received a 5⭐️ service from HOLLY SEIDLECKI regarding a very urgent matter. HOLLY was very professional, friendly & efficient, an absolute credit to Reeds Rains. If only there were more Hollys in this world. Super grateful for all your help. THANK YOU very much appreciated x

Anita · 21 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains have been brilliant…

Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!

James · 21 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Holbeck house with thanks

A very good experience with Reeds Rains. The staff have been so helpful, courteous and honest. Thank you so much.

Pascale · 20 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Hi the sale team in my local branch is…

Hi the sale team in my local branch is very good they worked very hard to sell my property and kept me updated all the time I will definitely recommend them

Abdul · 20 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

House sold within a month of listing

House sold within a month of listing. Nothing more to say!

Andrew · 20 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great experience and professional…

Great experience and professional service!

IV · 20 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

We rented out flat out via Reeds Rains (Sheffield) for several years, and the service has always been terrible. They are very unresponsive, you have to chase A LOT to get any answers, and they are so sales-y that when they finally answer you, they are vague and make you think they've answered you and they haven't done anything of the sort.They never carried out checks (which we paid them to do) on the flat, and every time tenants left, it was left in a complete state and cost us so much money each time to repair / replace / fix. We started off getting deposits from the tenants, but then RR advised to go with the Zero Deposit Guarantee for the last 2 tenants. DO NOT DO THIS. We were awarded about £20 on the second to last tenant and £150 odd on the final tenant (costing us thousands to repair and thus being very out of pocket). This final tenant has taken almost 1 year of chasing, feeling like we are harassing RR / YourMove, calling many, many times and 1/15 times being called back, speaking to very unhelpful and rude people most of the time, not getting answers, being lied to, telling us they will "reopen the claim" several times (but not actually ever being told they had closed the claim or reasons why), and again, being fobbed off by some salesperson. They never kept us informed once. They refused to reply 9/10 times. They refused to send me the complaints procedure, and they refuse to send me a timeline of our claim and the claim itself. This is a FOI request. They lost track of the previous tenants, but they did forward on the name and address of the previous tenants' family members....for which I could have easily reported them as a breach of Data Protection but I chose not to. However, I think I may do this considering the loss we have had and the terrible experience we have had. Do not use Reeds Rains in Sheffield or YourMove. Unless you want endless stress and enjoy being ignored and lied to.

Hannah · 20 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 2/5

Trustpilot

Terrible customer service skills

We are currently looking for a rental property and reeds reins have a few we’d like to view. It’s a shame they’re shockingly terrible at customer service skills. I’ve tried to contact Wakefield, Morley, Castleford & Ossett branches about viewings and none of them get back to us. I’ve sent emails for viewings through right move, directly emailed the branches and called and had no response. Called branches and either had no answer or been told I’d get a call back, never received a call back. I’ve not once received a reply to the many emails I’ve sent to them. I did manage to get one viewing through them after 3 emails, 2 viewing queries (through right move and their own website) and calling twice to be told I’d receive a call back, the third time I waited on the phone to speak to someone as I knew they wouldn’t call back. After we’d finally secured 1 viewing, we wanted to make sure they accepted pets, so I replied to the email Elliot sent confirming the viewing…no response. So I ended up calling to confirm. I’m unable to call during work hours, this is why I rely on emailing, which shouldn’t be an issue to send a simple response. My wife called about another property and was told, “none of our current properties accept pets so we can’t help you”. Didn’t take any details incase any came through that did accept pets. Just looking through my emails and the queries I’ve sent to them and had no response, I’ve sent 11 and had no response. Funnily enough the house we currently rent is being sold hence why we are moving, advertised by Reed Rains. I’m sure they expect us to be at their beck and call for viewings etc now they need us to be flexible and responsive to them.

D · 19 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Morley Branch - Excellent Service

All staff Michael, Michelle and Cairn were fantastic. Really helpful, friendly and supportive. They definitely went the extra mile to help. Very attentive.

Susan · 15 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Shocking service when repairs need done

Unacceptable service when repairs need done in the house

Jayne · 14 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Selling family home

We were selling our late mother’s house and received excellent service from all at Carrickfergus branch great advice and were kept informed all the way through the process.Would have no hesitation in recommending this team.

P · 13 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Hartburn

Reeds Rains Hartburn Exceptional service from a lovely, friendly and helpful staff team. They helped me through the sale of my mum’s house on behalf of myself and my brothers. Very empathetic at an extremely emotional time.I can’t thank them enough.

CT · 9 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Google

Rating only, no written review.

A · 9 September 2023 · Reeds Rains, Scarborough

★★★★★ 1/5

Google

Won't ever consider buying a property with them. Worst realtors in Scarborough. They let people into your home without your consent. They list properties on the market long after that are sold. It's incredibly irritating to phone them up after emailing a week prior (with no response) just to find out all the property are already sold. This is the third time. Yet they continue to keep it on all the sites anyway for weeks later. Don't waste your time with them.

Grace · 9 September 2023 · Reeds Rains, Scarborough

★★★★★ 5/5

Trustpilot

Thank you to all staff

All the staff at the Rotherham branch have been really friendly, helpful and professional at all times and provided helpful advice

Customer · 7 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Really helpful and guided us through…

Really helpful and guided us through the process and always there to help answer questions and give advice.

SIMON · 6 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

St Helens branch

St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of it’s implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!

NG · 6 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reed Rains were most efficient and they handled my property matters promptly and the communication was exactly as I had hoped

I have used Reed Rains and in doing this,I have had a very clear path in both a buying and selling Experience .Well done all round.

MR · 6 September 2023 · Your Move & Reeds Rains Rogers Stewart Durham