Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRating only, no written review.
Dear S, it seems we have no record of you on any of our data bases. If you would be so kind to call the office on 0191 384 1222 to discuss the reasoning behind your negative review. Or alternatively email me directly tony.hunter2@reedsrains.co.uk Kind Regards, Tony Hunter - Residential Sales Manager
5/5
GoogleThe staffs were friendly and professional. Pleasant experience.
Thank you for your taking the time to leave a kind review about our lettings team, we hope you have settled into your new home! Many Thanks, Jenny Gledhill, Lettings Manager
5/5
GoogleAndrea was amazing she knew how desperate I was to get my maintenance issues sorted out and so she pulled out all the stops and made me feel at ease and resolved my issues to the best of her ability so thank you Andrea.
Thank you so much for your kind review, I am glad you have had a good experience with Andrea in our property management team and we hope you are settled in to your new home. Many Thanks, Jenny Gledhill, Lettings Manager.
1/5
GoogleIf you are looking for rental property put them last option.. otherwise you will be insulted too much. Fake photos in RightMove as well Zoopla … I went for viewing,, everything was different from the photos Moreover , I just requested ( employee name was Sara) a help to charge my phone until will finish the discussion she refused..with rude response.
5/5
TrustpilotWayne from Reeds Rain
Wayne from Reeds Rain, Widnes was excellent. Good communication throughout and a very friendly and helpful approach.
5/5
Trustpilotally pleased with the service we have…
Really pleased with the service we have received from Reeds Rains. Caitlyn, Darren and Justin at West Derby Branch have been amazing, can't thank them enough.
5/5
TrustpilotGood communication
Good communication. Clear outline of the process. Always available for discussion.
5/5
TrustpilotGreat experience and staff
Rating only, no written review.
1/5
TrustpilotNot quite a good experience
We rented through this agency, and even though some of the employees are nice, there are some that are very bad-mannered also.The keys were kept even though the landlord gave the okay 5 hours ahead. The keys were not handed at the property but at the agency.The landlord requested for the agency to submit meeters and a contract, but neither was handed in.In the end, the landlord cut the collaboration for the property off too.
1/5
TrustpilotPoor, I wish I had not used them as a management for my 2 properties, my advice - do not do the same.
Poor, Poor, Poor. Rhyl branch is dismal. Following a previous bad review, I was called by the Rhyl branch and the main issue of the problem at the time (the centralised management) was removed and work was taken into the branch. This worked well and I would give the service at that point 5 stars. Queries were answered, requests were actioned and local trustworthy business were arranged to do work at my houses when required (the centralised system used a contracting firm which charged high fees, did poor work and on one occasion claimed to do work which the tenant confirmed that they hadn't actually done. When pointed out, they withdrew their claim for payment without argument). I was very happy, my properties were being managed well. Unfortunately the person providing that service at the branch left and things deteriorated. Poor management from the branch has cost me money. All the bad things you hear about estate agents are currently encompassed within this branch. Lies, not doing what you've asked them to do which leave you feeling that they do not care about you as a customer as long as they get paid. Rent smart Wales have introduced lots of new rules and regulations that as a landlord you might think "This is too much hassle, I'll get an agent involved" if you do, my advice is do not choose Reeds Rains Rhyl, you will end up regretting it as I have with both the properties I had with them. It's going to cost me money to get away from them, but it is worth it. They are dreadful.
5/5
TrustpilotGreat Service from Reeds Rains Glossop Estate Agency
From the beginning of the property purchase process, the estate agent(Abi Weir) assigned to my case was friendly and extremely helpful. They patiently guided me through every step, providing all the information I needed to make informed decisions. I greatly appreciate that my estate agent always quickly provided my solicitor with all the necessary information and documentation. This proactive approach was instrumental in expediting the process. Moreover, when necessary, the estate agent went the extra mile by pushing my solicitor to ensure that everything stayed on track.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWe decided to use Reeds Rains based on 2 recommendations, they are thoughtful, understanding and practical with the advice they give you. Nothing is too much trouble.
5/5
GoogleI obtained three quotes from local estate agents prior to putting our home on the market. Reeds Rains prepared a very detailed and considered market appraisal and this resulted in our choosing them to market our home. The Guisborough team were very attentive and thorough in their communications, and feedback was obtained following each viewing. I recommend them.
5/5
GoogleWe recently sold my in-laws bungalow through Reeds Rains and we were very impressed with the service throughout, particularly from Kathy. We were kept updated throughout the process and all the staff were happy to answer our questions, both on the phone and in person.
Thank you so much for your very kind review and comments which are very much appreciated, if we can help with anything in the future please do not hesitate to give us a call and best wishes to you all.
1/5
TrustpilotI had an extremely unsatisfactory…
I had an extremely unsatisfactory experience during my stay in a property managed by this company in Leeds. They consistently ignored my requests for maintenance, addressing broken equipment, and heating issues. Each time I brought up these concerns, I was told that my requests would be forwarded to the landlord, and that was the end of it. It became evident that their approach appeared to prioritize the landlord's interests over those of the tenant.I had specifically requested direct contact with the landlord, but this request was consistently refused, which only exacerbated the situation.My overall experience with this company has been disheartening, and I felt that my concerns and needs as a tenant were not taken seriously or adequately addressed. This has left me with a sense of frustration and disappointment, and I would not recommend their services to others based on my experience.
5/5
TrustpilotBrilliant
We had a visit and valuation from Reads Rains which we were happy with sold our home quickly great service throughout would recommend highly.
1/5
TrustpilotTerrible service
the service at Reed rain Durham, Darlington and Leeds is an absolute sxxtshow. there's no communication and the landlord isn't kept in the loop with anything. all the staff dealing with our property are totally incompetent and useless. they pass you on to other staff as they aren't capable of sorting out the job. Happy to take your money but provide no service. go to another estate agent 🙂
1/5
Trustpilot😡😡😡 IF ANYONE IS Tworst letting agents HINKING ABOUT USING…
😡😡😡 IF ANYONE IS THINKING ABOUT USING REEDS RAINS REDDISH LETTINGS DEPARTMENT 👎😡👎 THINK AGAIN A BACKED UP SEWER FROM ONE OF THEIR MANAGED PROPERTIES HAS BEEN REPORTED OVER A WEEK AGO WITH RAW SEWAGE ERUPTING FROM THE GRID AND SPREADING OVER NEIGHBOURING PROPERTIES SOAKING THROUGH THE LAWNS AND ENTERING INTO THE WATER TABLE WITH EXTREMELY FOUL SMELLING WASTEREEDS RAINS HAVE DONE NOTHING TO SORT THIS OUT 😡😡😡
1/5
TrustpilotI would rate 0 if I could
I would rate 0 if I could. Absolutely horric dealings with this company in teesside. I would never ever recommend this company. All they try and do is silence you as well when speaking out
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
