Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotBeing messed about
I have tried to purchase a property through this agent over the last 9 months sold my property twice and still not managed to buy the property lost my house sale because the buyers got fed up of waiting so finally pulled out just had enough.
Hi Rose,Sorry to read your review. I have sent a request for more information, this will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotNo respect for tenants, choose anywhere else
Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!
Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotWorst company I've ever dealt with
Worst company I've ever dealt withI beg anyone thinking of renting with these people to stay well away. In April the isolator switch to my shower became jammed on, was emitting heat and giving a strange fishy smell. I Googled it and it suggested the strange smell suggested compromised wiring and it was high risk for an electrical fire. I called out an emergency electrician and he stated that the initial fitting was wrong and that the shower was not safe for use. I reported this to Reeds Rains on 25th of April and despite chasing them repeatedly it still hadn't been fixed by the end of July when I moved out, so I essentially went 3 months without a working shower.I was given all sorts of nonsense excuses about the ticket being accidentally closed accidentally and then told that they couldn't find a contractor to come out to where I lived (which was Wilmslow so not exactly in the mountains). Eventually they sent an engineer who was a gas engineer. The problem is that there is no gas in the property! So again the problem was reported and still they did nothing.On top of that, they are now trying to keep my deposit to cover disrepair that was present before I moved in - they are essentially trying to get me to redecorate the landlords flat for free. They have the cheek to make claims against me but do not feel obliged to maintain the property on their end with regards to the shower.I've convinced 3 people to not rent with Reeds Rains and will continue to convince as many as I can not to. Save yourself a lot of hassle and stay away!
5/5
TrustpilotSelling a rental property
The business responded to my request to sell my rental property quickly and professionally. They explained timings with regards to tenants contracts and liaised with the tenant to accommodate viewings and a quick sale (pending contracts etc). I am very pleased with the way in which the sale has been handled to date and would recommend them to anyone.
5/5
TrustpilotFantastic team.
Fantastic team you all played a part and were all fabulous. Thank you so much X.Pauline & Mick
5/5
GoogleJarod was amazing . He went that extra mile … Thanks again .
Thank you.
5/5
GoogleThanks to all the staff who have assisted me throughout my property sale. They are very friendly, helpful and professional. I would 100% recommend them to anyone looking for a reliable and knowledgeable Estate Agents. First class.
Thank you.
5/5
GoogleRecently viewed a property with Reeds Rains and the communication has been great. They have called prior to the viewing and emails to confirm the viewing. Ted was such a delight when showing us around the property, suggesting visions on how to improve the property and, explaining the next step in the process. I’d definitely recommend using Reeds Rains to anyone!
Thank you so much for your review.
5/5
GoogleFantastic experience all round, no faults whatsoever
Thank you for your review of the team in Durham, we are grateful that you have shared your positive experience. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleGreat customers feed back, lovely staff and do the job well
Thank you for sharing such positive words about the team in Durham, we hope to work with you again soon. Kind Regards, Jenny Gledhill, Lettings Manager
1/5
GoogleI went for a viewing in March last year, but decided not to make an offer. Out of the blue today they called me, for what I can only assume were marketing purposes. They really shouldn't be storing my number like this, when I only gave it in case they needed to contact me about a single viewing.
Dear Joseph, You registered your details with Reeds Rains Durham as looking for a property to purchase. As a pro-active agency my Team called you earlier today as we have a property that fits your criteria. We left a message and are disappointed with your one star review. I have removed your details from our files and apologize for any offence caused. Should you wish to purchase in the near future please do not hesitate to contact us. Kind Regards Tony Hunter Residential Sales Manager
5/5
GoogleI can not thank Jordan at Reeds Rains enough for being so helpful, always giving updates, very friendly and great communication. Massive thank you for your constant support and help throughout the process.
Hi Ellie thank you so much for taking the time to leave a review. Kindest regards Zeta
5/5
GoogleGemma, was so professional and friendly when dealing with my house let. Nothing was any trouble, a great asset to the Reeds Rains team. Thank you.
Thank you for your kind words about Gemma, we are grateful for you business & hope to work with you again soon. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleHad a brilliant experience with reeds rains Durham. Jordan was so helpful all the way through the process she was very professional, kind and very supportive. Thank you
Hi Jamie Thank you for the kind review really appreciated and great to hear that you had a brilliant experience with Jordan and the Reeds Rains Durham team. Many thanks Zeta Operations Manager
5/5
GoogleJordan was extremely helpful. A very efficient and friendly lady, she helped my son find his first home and made the entire process straight forward in what can often be a minefield for a first time buyer. I would recommend her every time.
Hi Louise that is great to hear that you would recommend Jordan and Reeds Rains Durham. Many thanks for the kind review. Zeta Operations Manager
5/5
GoogleReed Rains were excellent in supporting us through our recent purchase. Deb was an absolute star keeping us informed and resolving any issues quickly. We couldn't have had anyone better to take us through the purchase.
Hi Paul thank you for taking the time to leave a review, great to hear that Deb and the team in Durham assisted you with your purchase and everything went well. Kindest regards Zeta Operations Manager
5/5
GoogleJordan dealt with my house purchase and she was great! Everything went smoothly and the sale completion came through quickly and easily. She was really lovely right from when I booked the appointment to view. Would recommend this estate agent and particularly Jordan, thank you for all your help!
Hi Jennifer Thank you for your review, so glad to hear everything went smoothly with your house purchase I hope you have now settled into your new home. Kindest regards Zeta Operation Manager
5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
TrustpilotEveryone very helpful…
Everyone we spoke to were very helpful and they were very efficient and help us all along the way
1/5
TrustpilotDonna Hargreaves terrible attitude
The Preston branch has a branch manager named Donna Hargreaves who is horrendously unprofessional and appears to have no emotional control for some who claims to have 33 years of customer facing experience as an estate agent. She was told to CC secondary buyer in emails after her oversight and advised us not to tell her how to act.
1/5
TrustpilotWorst Service ever
We had to experience a horrendous service, We were intimidated and bullied by a person called Tony from Cheadle branch. I cant imagine the trauma myself and my wife went through. I wouldn't recommend them to anyone. However Samantha was very polite and helpful.
5/5
TrustpilotReeds Rains
Reeds Rains They have been very informative and kept us up to date every step of the way so far. This is my first time selling a property and they have been helpful and made it a little easier.
1/5
TrustpilotPoor experience
Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.
Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
1/5
TrustpilotRude
Rude, degrading staff. Not helpful at all very judgmental and cocky. Would never ever like to sell my house or buy a house from them. Andrew was fabulous everyone else just total discussing rude behaviour, no empathy and just rude.
Hi Sarah,Very sorry to read your review. We would like to look into this further so we will be sending you a request for more information that will come directly from Trustpilot.Regards,Reeds Rains
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
