Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googlefriendly and professional service throughout my property sale from Emily Murphy
Dear Anthony, Heartfelt gratitude for sharing a five-star review for Emily and the sales team. Your thoughtful feedback holds immense value. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleProfessional but friendly service from start to finish. Thank you to Stacey Moss and the team, kept me informed throughout.
Dear Keith, Heartfelt gratitude for sharing a five-star review for Stacey and the sales team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleUsed these for a sale of a house, very helpful, knowledgeable and assisted with all my questions and kept me in the loop at all stages. Special thanks to Stacey and Andrea.
Dear Lee, Heartfelt gratitude for sharing a five-star review for Stacey and Andrea. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleA big thank you to all involved with the sake of my house. Applause to Stacey moss for all her fantastic help and support. Thank you Reed's
Dear Tina, Heartfelt gratitude for sharing a five-star review for Stacey and the sales team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleOur house sale with Reeds Rains was very professional and we felt confident in the hands of their friendly, competent staff who talked us through the process and Stacey Moss was on hand for any concerns or queries we had.
Dear Hazel, Heartfelt gratitude for sharing a five-star review for Stacey and the Sales Team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleI must say that of a truth that the happiest moment of my looking for an Accomodation was when I met Adams Scarvaci of the Reeds Rains Estate Agent at Holderness Road, Hull. I greatly admired the composed, patient and gentle ways with which he attended to me and put me through every steps. Even when I moved in, he never stopped there as he often kept checking up on me with regards to how I was settling in and always willing to assist whenever I come around to the office. Just because of his diligence and commitment, I am ever so happy to recommend anyone to Reeds Rains Estate Agent as the best amongst equals. Patrick Ufere 3 Dene Street HU9 2LX Hull.
Dear Patrick, Heartfelt gratitude for sharing a five-star review for Adam and the Lettings Team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleThe service we received from Emily Murphy was outstanding. She was so professional and kept us up to date every step of our sale . A first class service I would definitely recommend you use this agent.
Dear Claire, Heartfelt gratitude for sharing a five-star review for Emily and the sales team. Your thoughtful feedback holds immense value. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleCan’t fault Reeds Rains & especially Karen Knight, always kept us updated on our house purchase even when there wasn’t much to say, it was lovely to be kept in contact with along the process! Made our first house purchase such an enjoyable experience! Thank you again!
Dear Mia, Heartfelt gratitude for sharing a five-star review for Karen and the sales team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
1/5
Trustpilot0 stars or less - useless complaints department
0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.
Hi there,Very sorry to read your review. We apologise that this has been your experience with Reeds Rains. We would like to investigate this matter for you. We will send you a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotAlways there
Always there, very knowledgeable and friendly, fantastic team
1/5
TrustpilotOne of the worst agent in Manchester
One of the worst agent in Manchester, please guys don’t go with these agents, they will cheat you like anything. Before one of my friend suggested not to go but later I realised. Trust me they will loot your money
Hi there,Sorry to read your review. We take customer satisfaction very seriously. We would like to look into this further - we will send a request for more information via Trustpilot.Regards,Reeds Rains
5/5
TrustpilotLiam and Keaton were brilliant
Liam and Keaton were brilliant, my dad had been flooded out and needed a new home they did everything they could to get him in his new place ASAP. They were sympathetic and very professional. Communication was great, I can't thank them enough. Definitely recommend.
5/5
TrustpilotThe team at Plaistow branch are…
The team at Plaistow branch are fantastic! Dea and Greg were pleasant to deal with.
1/5
TrustpilotUnbearable Living Conditions and Appalling Service
I feel compelled to share my utterly distressing experience as a tenant with Reeds Rains, Liverpool City Centre Branch. The living conditions in the apartment, managed by this agency, have been nothing short of a nightmare.From day one, promises of a functional lift turned out to be false. Three years of climbing six flights of stairs due to a perpetually broken lift is just the beginning. The downstairs toilet, supposed to be part of a 2-bath apartment, was unusable for the first 6 months, and even after countless complaints, the plumber's "fix" rendered it practically useless.The electrical outlets in the apartment resemble a hazard zone, with exploded sockets in one room plunging it into permanent darkness. Despite repeated complaints, no action has been taken, leaving me in a potentially dangerous situation.Radiators broken, making winters unbearable, and as if that's not enough, the boiler broke on November 17th. Two weeks without hot water or heating in November is not just inconvenient; it's unacceptable. Despite reporting the issue promptly, the letting agent and plumber seem to have vanished, leaving me without updates or resolutions.My recent attempt to address these issues at the Reeds Rains office on November 30th was met with a property manager who was not only rude and accusatory but also dismissive and unhelpful. It's clear that they have no regard for the well-being of their tenants. He yelled at me, walked away, refused to converse, made comments about my character as well as misogynistic statements and told me to leave so he could "do his job". So it's clear his job has nothing to do with addressing or helping tenants or their concerns. I also asked to speak to the lettings manager, and whilst I was waiting, I later came to find he put his coat on and walked right past me to leave the building and ignore the issue. My sole aim now is to escape this uninhabitable nightmare as soon as possible.In light of these experiences, I urge anyone considering Reeds Rains to think twice. The blatant disregard for tenant well-being and the abysmal living conditions make this agency one to avoid at all costs. Save yourself the distress and inconvenience, steer clear of Reeds Rains.
5/5
GoogleRating only, no written review.
Dear Gaz, Heartfelt gratitude for sharing a five-star review for us, your thoughtful feedback holds immense value to us. Wishing you the very best with sincere regards, Steven Goforth.
1/5
TrustpilotNever again
Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.
Hi Ben,Sorry this has been your experience with Reeds Rains. We take your comments extremely seriously. In order to look into this further we will send you a request more information via Trustpilot.Regards,Reeds Rains
4/5
GoogleStaff very friendly and helpful
Thank you and best wishes for the future.
5/5
GoogleHad a great service from the Stockton branch. Andrea was always very responsive and helpful.
Thank you David, we wish you good luck with everything.
5/5
GoogleAll the staff at Reeds Rains have been so helpful trying to assist me in finding my first home. Abbie and the office truly care about all your requirements and needs and have gone above and beyond for me. 10/10 service
5/5
GoogleThe staff at Reeds and Rains bent over backwards to help me prepare my property for rent, they kept me informed about absolutely everything via emails and telephone so I wasn’t left wondering how things were progressing, they are very prompt with arranging lots of viewings, the turnaround was very quick. Would highly recommend.
5/5
GoogleAbbie, Andrea & Sue worked meticulously to oversee our entire move. From viewings through to completion, the team went above and beyond to make a stressful time that little bit easier for us. Sell your house through Reeds, you won't regret it. Best wishes from the Scottish Highlands.
5/5
GoogleRecently bought an apartment through Reeds Rains Hartburn office. Impressed with their professional service - from making my offer through to completion. Andrea was a delight to deal with. She was always available to answer queries and even when things became tricky (both Solicitors disagreeing on technical aspects) she kept the sale firmly on track by working very closely with me and the vendor. I would highly recommend them whether you're looking to sell or buy a property in the local area.
Thank you for the lovely review Deepak, we look forward to working with you again in the near future.
5/5
GoogleDeb and Gemma both provided excellent service, informative and friendly to approach, look forward for next venture soon with Reeds Rains Durham
Thank you Tara for your kind review, we look forward to working with you again soon, Many Thanks, Jenny
5/5
GoogleSarah was fantastic and amazing and went above and beyond to help and even stayed late to give me keys after a long journey. Very nice.
Thank you for taking the time to leave a kind review, I am so pleased you had a positive experience with Sarah. We hope you are settling into your new home! Many Thanks, Jenny
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
