Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMe and my wife had a viewing today through reed rains Middlesbrough. The gentleman Ted was everything you need from an estate agent. He was extremely polite, professional and helpful. We left feeling great with an unrushed experience. In addition to this any questions we had on the property were answered by Ted without hesitation. I would highly rate this company! Thankyou for a great experience Ted!
5/5
GoogleExcellent service I can't praise reeds and rains enough for all their help, recommend them to everyone
5/5
GoogleRating only, no written review.
5/5
GoogleI have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !
Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.
1/5
GoogleTerrible ,,, put wrong sign up on house saying to let.not to buy ,, never got feedback ,, would NEVER EVER recommend this company stay clear
Dear Alison, I am sorry you were disappointed with our service but we have no details on our system of a Alison Atkinson. We would very much like it if you could call into our office or ring me directly on 0191 3841222 to discuss your review. Kindest Regards Tony Hunter
1/5
GoogleHorrendous experience, no timely updates, no understanding of timeliness, just closing on holding up and then no progress or efforts on supporting the customer
I am disappointed if you felt like you have had a negative experience with the team, I do however, understand your case has since been discussed with the team and you expressed that in hindsight you felt the review you have left is not substantiated. If I can help further at all in any way please do feel free to reach out to me directly. Kind Regards, Jenny Gledhill, Lettings Manager.
5/5
GoogleI have had a great experience with Reeds Rains Durham throughout a sale and purchase, that have definitely not been the easiest. The team were incredibly helpful and were so kind whenever I was stressed or upset. They were always happy to talk, responded to my enquiries quickly and couldn't do enough. I've lost count how many times Tony has made me feel better when i have called in tears, after receiving not so positive news re the process. Debbie showed us around the initial property we were interested in and couldn't help enough. And poor Charlene has been inundated with my emails, but was always happy to help. They are a great team !
Dear Jessica, Thank you for your Five Star review, we always appreciate clients taking the time to comment on our service. If you need us in the future do not hesitate to contact us. Kind regards Tony and the Team.
5/5
GoogleExcellant service. I have been genuinely impressed with the team at Reeds Rains Durham. They have been prompt in getting back to me with calls and emails and despite living abroad the process has been pretty smooth sailing. They have went the extra mile helping me out with gathering my mail and doing my meter readings, which they simply didn't have to but helped me out immensely, given my situation. I've found them professional and helpful, which was a godsend following a poor experience I had at another big chain agent in Durham. A special mention to Tony, Debs and Jordan :) I would highly recommend the team.
Thank you so much for your kind words Claire
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Good Morning Mr Harrison, Please can you contact me to discuss your review, We have no record of you on our Stockton data base so I would like to speak to you to see If I can help with anything. Kind regards, Sue Hewitson Office manager
5/5
GoogleExcellent service received from Abbie and Sue. They went over and above to make sure we got our perfect house.
Thank you for the lovely review, hope you are all settled in your new home. Best wishes for 2024
1/5
GoogleHorrendous experience, no timely updates, no understanding of timeliness, just closing on holding up and then no progress or efforts on supporting the customer
I am disappointed if you felt like you have had a negative experience with the team, I do however, understand your case has since been discussed with the team and you expressed that in hindsight you felt the review you have left is not substantiated. If I can help further at all in any way please do feel free to reach out to me directly. Kind Regards, Jenny Gledhill, Lettings Manager.
1/5
TrustpilotDisappointing and Frustrating Experience with Reed Rain Plaistow
I recently had a very unsatisfactory experience with Reed Rain Plaistow while attempting to purchase a property. The process was fraught with miscommunications and a lack of professionalism that ultimately led to a great deal of frustration.Initially, when I contacted the agency, I was asked to provide all my personal information and proof of funds. I informed them that my husband would be viewing the property on our behalf, and was advised to have him call directly. However, when he did call, he was told he couldn’t view the property without my details, despite me having already provided them. This initial mix-up should have been a warning sign of the confusion that was to follow.On the day of the viewing, my husband's appointment was nearly disrupted by a last-minute call to change the time, which was impossible for us due to his work commitments. During the viewing, the agent Greg was uncommunicative and only responded when I directly questioned via video call, despite my husband being present with him. My real disappointment began during the offer process over the Christmas period. After placing an offer, I received an out-of-office reply from Dea and was instructed to email the main branch. Despite doing so, I received no acknowledgment or update, leading to uncertainty and the need for further follow-ups. I telephoned and spoke to Greg, who sounded like I was a bother for calling to ask if my offer had been received. Once Dea returned, there was some back-and-forth over the offer, and I submitted the figure she suggested, which was eventually declined. I even increased my offer significantly above the asking price, only to be informed later that day that another offer had been accepted. Surely an estate agent would give an option to increase to give the seller the best price. I have since read other reviews on another platform that they have done this to other buyers through this office. The entire process felt underhanded, leading me to believe that there was a preferred buyer from the start. The lack of transparency and poor communication have left me feeling that Reed Rain Plaistow is not only unprofessional but also dishonest. This experience has been a complete waste of my time and has significantly impacted my view of their business practices.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Many thanks for you kind 5 Star Review. Regards, David.
1/5
GoogleEmail spam - I have asked to be removed from the mailing list multiple times yet I am still receiving endless spam emails of properties I have no interest in. You have been told I am no longer looking, I viewed one property ages ago now, and I am pretty sure at no point did I give you consent to continually send me this stuff.
Dear Alex H, i do apologise, i will look into this and make sure that your details are archived. David James, Manager.
5/5
GoogleAn easy and transparent process, and a good follow up.except the day I wanted to collect key,I expected one of your staff to follow me there but they didn't which is not good enough.every other about there service was superb
5/5
GoogleGreat Service on the sale of my property at Central Park from David and the all of the branch; They went the extra mile to ensure the sale went over the line... and both buyer and seller were happy. Top Notch
Dear Peter, many thanks for your kind feedback. Kind Regards, David, Manager.
1/5
GoogleShoddy and unprofessional service. From the moment I arrived in branch and the valuer couldn't be bothered to break off her personal conversation to take my details, to the fact that these were jotted on the edge of a blotter, I suspected this would be a shambles! Having waited 45 mins in an empty house ... no one arrived. When I rang I was told that she had gone to the wrong house. I find that unlikely as everyone on that corner of the street would have directed her to the right one. In addition I had given her a mobile number to contact me and no call came. This service is upwards of £1600, so I am pleased for the company if they are doing so well that they can treat customers in this way.
Dear Pam, i am sorry you have not been happy with the service you have received. At Your Move we take customer service seriously. I have looked into this matter and apologise that there was a mix up in the recording of your contact details and house number leading to the abortive appointment. I note you have already spoken to my colleague in the branch at the time, but if i can re-appoint at a time convenient to you or assist you further in any way please do not hesitate to contact me personally on 01325 384 633. Kind Regards, David James, Manager.
4/5
GooglePizzas lovley quick delivery
Hi Tracy, thank you for your comment, sadly we don't sell Pizza's as I am pretty partial to a Pepperoni 😋 …
1/5
GoogleUnfortunately I had very bad experience.
Good afternoon, I am sorry that you feel this way. However, as mentioned by one of my colleagues on the telephone and as I have mentioned in an email. You turned up late and went to the wrong property. Unfortunately, there is very little which we can do about that. Kind regards, Clark
5/5
GoogleWould highly recommend this estate agents very helpful friendly staff I bought my house threw these guys and everything went so smoothly so big thanks especially to Clark thanks Damian
Hi Damian, thank you for your kind review. Hope you have settled in to your new home. Don't be a stranger, come and say hi when you're passing bay. Thanks Clark
5/5
GoogleVery Helpful, Good Communications.
Dear Tim, Heartfelt gratitude for sharing a five-star review for Emily and the sales team. Your thoughtful feedback holds immense value. Wishing you the very best with sincere regards, Steven Goforth.
5/5
GoogleExcellent Service, Highly Recommended xxx As soon as I put my house on the market with Reeds Rains, it was sold within weeks, I would like to say a big thank you to Steven Goforth and his team workers, in Hull, they was fantastic in selling my house. Thank you once again Michelle Myers x
Dear Michelle Heartfelt gratitude for sharing a five-star review for myself and the sales team. Your thoughtful feedback holds immense value, as does the continued support. Wishing you the very best with sincere regards, Steven Goforth.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
