Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI found all of the staff very helpful with the sale of our property, any queries were answered competently. Highly recommend this office.
Thank you Colin, it has been a pleasure.. Don't forget to pop in and see us when you are passing
5/5
TrustpilotExcellent estate agents
I used Neil at Reeds Rains coventry to sell my houseHim and his team were very efficient in ensuring that potential buyers had checked the specs prior to viewing resulting in a successful sale :)
1/5
TrustpilotHorrific experience
Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.
Hi Beth,Sorry this has been your experience with Reeds Rains. We take your feedback extremely seriously. We will send you a request for more information so that we can investigate this further, this will come directly from Trustpilot.Regards,Reeds Rains
1/5
FacebookWe See There Are Posts And Page Rules That You ViolatePage Detected to Have Repeated ViolationsTo Keep Your Page Active And Following GuidelinesWe recommend that you follow the steps that have been mutually agreed uponView and submit your complaint here: https://www.facebook.com/jessicames.../posts/917851849704233Thank you for following the agreed guidelines and rulesThis report in order to help us understand and resolve the issue.You can further help us fix this problem by sending complete logs and diagnostics. This may include information such as user activity logs, network logs, crash logs and memory dumps associated . We will not use the information contained in this report for other purposesOur Best Regards
1/5
TrustpilotWorst estate agents ever
Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.
Hi Sumara,Sorry to read your review. We would like to investigate this further for you. We will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotWent to reeds rains for them to sort my…
Went to reeds rains for them to sort my rental property out, lettings agent Leoni was friendly and very efficient,very happy.
5/5
GoogleBrilliant from the start! I was struggling to find myself my first home till I entered Your Move Darlington. Lindsey and Debbie were fantastic. Helped me find the right place and forwarded me to a fantastic Solicitor to finalise the purchase of the property. I couldn't of been more pleased with the way everything has gone. Highly recommend
Many thanks for taking the time to write such a positive review of the team, in particular Lindsey and Debbie, which is great to hear. We wish you all the best in your new home and we are always here to help when you need us. Many Thanks, David James, Sales Manager
5/5
GoogleVery helpful staff, especially Alex Rodgers
Hi, Sergey, thank you very much for your review.
5/5
GooglePleasure working with Shannon, she was great at dealing with us. Really helpful, friendly and profressional x
Hi Jessica, thank you very much for your review, its lovely to have met you both. Shannon
5/5
GoogleAbsolutely seamless end to end service from the guys at Reeds Rains Scarborough, Special mention to Jay who worked tirelessly to bring everything together and make the whole process hassle free.
5/5
GoogleAlex has been absolutely amazing throughout my whole interaction with Reeds Rains. A credit to your company. Thank you for all your help and advice.
Hi Zoe, thank you very much for your feedback. Much appreciated.
5/5
GoogleI had such a great experience working with Alex as my estate agent! She was super responsive and always had helpful advice to offer. I really appreciated her reliability and extensive knowledge. If you're in need of a reliable estate agent, Alex is definitely a great choice!
Hi Ellie, thank your very much for your kind review
5/5
GoogleSo happy with the service from Jay Lee, our lettings consultant. She has been so helpful, with no task or question being a too big or too small. Everthing has been really clear throughout the whole process. I look forward to continuing our tenancy through Reeds Rains with her as our point of contact. Would definitely recommend!
5/5
GoogleHad a great experience while letting the property. Everything was up to the mark and Sarah provided a great customer experience in terms of feedback and handover well before the promised time
Thank you for taking the time to leave a kind review about Sarah in our lettings team we do really appreciate it, Kind Regards, Jenny Gledhill, Lettings Manager
1/5
GoogleWas supposed to move into a property this month, both very excited to get the keys etc we paid the deposit on the 15th of December so we give them plenty of time we even phoned up to let them know we paid it, a few weeks past and we have 0 communication back not even knowing what was going on so my partner goes down to see what is happening to get told they apparently never received the payment and blaming it on a system error! Like are you being serious! We even rang up to tell yous we paid the deposit! So then they say they have given the house to someone else! I'm absolutely disgusted with what happened and the excuses we got. We even got told we can get the keys on the 1st January! Such a disappointment.
Dear Shellby, Thank you for your comments and I am sorry to see that you are disappointed in the service that has been received. I know that it has already been discussed with the team that unfortunately, there was a system error that meant your holding deposit had not showed as paid, I do apologise that this has happened. I can see the team had tried to contact yourselves in the lead up to paying the holding deposit but had not had a response. I understand that the monies paid have now been refunded to yourselves, please do let the team know should you require any assistance in your property search in the future and we will be more than happy to help you. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
GoogleGreat service from the team, Andrea was helpful throughout
5/5
GoogleExcellent service from a very good team working across sales and lettings. The Durham team have provided many years of support through tenancies and sales and have always been welcoming, knowledgeable and pragmatic. Very happy to recommend.
Thank you Mike, we really do appreciate you taking the time to leave a positive review about both the Lettings & Sales team, we wish you and your family the best for the future & don't hesitate to get in touch should we be able to help in any way. Thank you, Jenny Gledhill Lettings Manager
5/5
GoogleAbsolutely outstanding thanks to all the Team at Stockton branch
Thank you Lee, what a lovely review. We greatly appreciate it
5/5
GoogleAbsolutely brilliant would highly recommend for anyone trying to sell their home
5/5
TrustpilotThey r really helpful and really nice…
They r really helpful and really nice people nothing is to much for them to help you with we bought are house through them and they were fantastic and now we r selling my nans house and it's been sold very quickly due to the help. Ov the people in tere
5/5
TrustpilotSelling my house with Reeds Rains
I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!
5/5
TrustpilotVery helpful company
Very helpful company, particularly Sally Routelidge.
5/5
TrustpilotGood communication and got us a great…
Good communication and got us a great offer very quickly. Cairn and Michael are professional and knowledgeable. Great service.
5/5
TrustpilotMy house had been on the markets with…
My house had been on the markets with another agent for months. I handed it over to Shannon Varey at reeds rains and it sold in less than 2 weeks ! They were brilliant and always in touch, keeping me up to date with everything. Very pro active .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
