Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBest lettings agents in the area - Gosforth
The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!
1/5
TrustpilotCarol is rude
Carol at the Ashton under lyne branch is lazy and rude. Couldn't really be bothered when viewing a house and was looking at me like I'm poor when I actually purchased outright with no mortgage. When I called the branch to put an offer on a house she took my offer then never called me back. I chased and she rudely laughed at me down the phone saying I wasn't in a position to purchase said house (how would she know this?) so I withdrew and bought another with home estate agents.
Hi there,Sorry to read your review, we take your feedback extremely seriously. We would like to look into this further for you but we require more information. You will receive a request from Trustpilot for more information.Regards,Reeds Rains
5/5
TrustpilotAnother smooth transaction
Stacey Moss gave us good support during the sale of a rental property. The transaction went through without any drama. We have used RR several times and would use again.
5/5
TrustpilotKept informed with any progress from…
Kept informed with any progress from viewings to offer and hopefully moving on to sale
2/5
TrustpilotLack of contact
Lack of contact Down to vendors to chase Unfriendly staff
5/5
TrustpilotAll viewings were handled by Reeds…
All viewings were handled by Reeds Rains, which was great as we both work full time and have limited free time.
5/5
TrustpilotFantastic service Lara was absolutely…
Fantastic service Lara was absolutely amazing and Simon was so helpful as well
5/5
TrustpilotQuickest sale ever.
They were honest, helpful and constructive! Sold within 5 days.
5/5
TrustpilotLive in Australia nice to get phone…
Live in Australia nice to get phone calls from Neil
1/5
TrustpilotPlease will someone call me back re 2…
Please will someone call me back re 2 Marbury court northwich
Hi Caroline,This has been passed on to the branch and someone should be in touch with you soon.Many thanks,Reeds Rains
5/5
TrustpilotHats off and thanks to Reeds Rains Rhyl
Reeds Rains Rhyl have supported our house move through the highs, lows and complications! The team have kept us informed every step of the way, pointed out our options and enabled us to make informed decisions. I am pleased to say we’re at the end of the process now and so excited to finally be selling and moving. Thank you to all at Reeds Rains Rhyl.
5/5
TrustpilotREEDS RAINS RHYL
REEDS RAINS RHYLTom was very professional but down to earth and put you at ease. No pressure to list with them. Took property photos with a camera to get better photos than with a phone! Marketing was easy and sold following first viewing at full asking price! Kept updated by the team throughout. Highly recommended and would definitely use again! 10/10
5/5
TrustpilotThrilled with the service from Reeds…
Thrilled with the service from Reeds Rains Gosforth. We were sceptical we could even achieve the asking price, but the team at Reeds Rains were confident we would. In the end they negotiated 15k over asking! Over the moon with the service we have received from them - thank you
5/5
TrustpilotCharlotte at Reeds Rains- Great agent
Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!
5/5
TrustpilotSelling my Mother’s property as a POA.
I would recommend Reeds Rains. I was amazed on how professional they came across. Tom came to value Mum’s property looking very professional and smart. A good rapport was instantly there. Mum had gone in to a care home and Tom had empathy with my situation and took his time to talk about the value of the house. He proceeded to take photographs which looked very good. Tom was positive the property would sell and there would be a lot of interest. There was a lot of interest, and Tom kept me updated at all times. The other staff are also very professional. I cannot thank Reeds enough for everything they have done. They absolutely are the best Estate Agents, they work very hard and deserve the 5 star review.
5/5
TrustpilotHillsborough branch
Had an appointment with the mortgage advisor, Joe at hillsborough branch. Absolutely brilliant experience. Joe was lovely and so helpful. The entire team were lovely and could tell it was a nice work environment. The team was so good at communicating with me and my boyfriend so we was always up to date with everything. Would highly recommend.
5/5
TrustpilotI had a mortgage appointment with Joe…
I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family
5/5
TrustpilotReeds Rains very helpful
Reeds Rains very helpful, was there every step of the way through helping me buy my first house I highly recommend.
1/5
TrustpilotRent due, Is it that difficult?
Rent due, log into online portal. Says monthly. Bank transfer 12 months worth to them. Week later call from landlord, have you paid? Yes. Few minutes later, call from RR, do you want to set up another 12 months? Well first, it's gone to an automatic rolling contract, and secondly if you want to setup another 12 months then maybe it's a good idea to do it IN ADVANCE, thirdly because it's a monthly payment and you haven't sent any communication I ALREADY sent payment to you on the due date same as previous year. After last year where I had to chase myself for the rent, this year I decided to just let things sort themselves out this time round. This does however leave the question, what do reeds rains actually do for landlords/tenants? The landlord actually asked me to confirm with them that reeds rains have found the 7 grand I sent because RR probably won't do this. I'm not angry, these things happen more disappointed that this company seems to struggle with simple things. I did suggest that my landlord use another company as it's obvious that this one has issues.
Hi Ronnie,Sorry to read your review, we take your feedback extremely seriously. We would like to investigate this issue further and to do so we require further information from you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotReed rains rhyl
Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team
5/5
TrustpilotLooking for a quick sale
No problems with the sale highly recommend estate agents
5/5
TrustpilotReeds Rains Rhyl branch
Reeds Rains, Rhyl branch have shown us exactly how an estate agent should work, professional from valuation to offer accepted in less than a week on market.Kept fully informed without even needing to pick up the phone. Very honest comments realistic valuation leading to very quick offer accepted, after 6 months with another agent!! and everything is extremely stream lined. Buyers must feel comfortable too as they've shared honest feedback.
5/5
TrustpilotReeds Rains Holes Chapel
Hannah and Emily provided excellent service, making the renting process fast and smooth. We're very pleased with Reeds Rains Holes Chapel estate agency and would highly recommend them.
5/5
TrustpilotI would highly recommend Tom and the…
I would highly recommend Tom and the team at reeds rains Rhyl they have been so helpful and knowledgeable from the start. Nothing is too much trouble. Very professional.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
