Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend reader estate agents gentleman named Tony Hunter has dealt with my house sale and has always kept me up today, sold very quickly! Thank again!
Hello Louise, Thank you for your kind review for our Sales team. Deb and Tony look forward to assisting you throughout the rest of your selling journey! Kind Regards Sarah
5/5
TrustpilotThe estate agent has been very helpful…
The estate agent has been very helpful and supportive in keeping us informed of the progress of the sale.
Thank you for taking the time to share your positive experience. We're delighted that our estate agent's assistance and communication throughout the sales process met your expectations. Your satisfaction is our top priority, and we're thrilled to have been able to support you successfully.
5/5
TrustpilotHighly recommend the gosforth office.
The team are fantastic,helpful and professional,I can highly recommend them to sell your house.
5/5
Trustpilotthe team at Gosforth they have sold…
the team at Gosforth they have sold three houses for me and my family not one hitch run the extra mileall the time with out a problem i think they are amazingjust amazing thank you so much for all your help over the last few years Mr cairns
5/5
GoogleRuth was exceptional in handling my moving process. and that made it went smoothly.
5/5
GoogleWhat can I say!? I really couldn’t have asked for more!! Liam has been incredibly helpful. Always going above and beyond and always pleasant to speak with. Nothing is ever too much trouble! He picked up the keys to my property on a Tuesday, presented me with several options and a let was agreed the same Friday. I look forward to working more with him and the team going forward! It’s been a great pleasure thus far!
Thanks for such a positive review of our service, it is much appreciated. Regards, David James, Branch Manager.
5/5
GoogleRating only, no written review.
5/5
GoogleI have recently made a move into a new property with reeds rains and I couldn’t have asked for a better service especially from Sarah Maddison who was there to help every step of the way. Emails and phone calls back were prompt and made the hole process so quick and easy. As this was any first rented property I was definitely put to ease and the process was made stress free thanks to Sarah and her colleagues!
Hello BillieJo, Thank you for taking the time to leave me a review, I am pleased you have found your ideal property and have gotten moved in. All the best for the future and good luck for your growing family. Kind regards Sarah
1/5
TrustpilotBamber bridge office lettings department
This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.
1/5
TrustpilotDiabolical service - Stockton/Middlesbrough
We requested an early tenancy termination with 6 months notice (to leave 2 months earlier than contracted due to buying a new build property). We have lived in the property for 7.5 years and never caused an issue. We are now less than 3 weeks away from moving and NOTHING has been done. Delays on responses from the agents for over 4-5 weeks at a time despite being chased, the house is still not up for relet online yet they are expecting us to be liable for all costs until another tenant occupies the property. The service has been nothing but abysmal. My garden is currently a hazard to both mine and my neighbours children due to a falling down fence in the garden which was reported over 4 MONTHS AGO!!! Again chased numerous times but nothing has been done. An ignition hob that hasn’t worked in the whole 7 years we’ve been here, damp in the bathroom for over a year yet the rent still went up last year given all these outstanding issues. Avoid renting from Reeds at all costs.
Hi Taylor,We're disappointed to read this review after as you say a longer term tenancy which as far as I can see has been on the whole successful. We're sorry you feel we have offered a service that has fallen short of what you expected. As you are aware, we had reached out to the landlord when we received your request to ask if you could break the contract. We do need to wait for consent to end a tenancy earlier than the fixed term and sometimes it can take a little while for the landlord to process what is involved and any costs they had not planned for. The maintenance team were reviewing the fence with you, your neighbour and the landlord in an attempt to determine ownership in advance of repairs being instructed. We will be in touch to follow up as I understand you have now left the property and dropped keys to branch.Regards,Reeds Rains
5/5
TrustpilotHighly recommend their Rhyl office
Highly recommend their Rhyl office. Fantastic team who supported us throughout the selling of our property. Tom the manager I would certainly recommend he went above and beyond in assisting us with buying our new property. Always kept in touch checking how everything was going. Friendly and helpful at all times.
1/5
GoogleThis company is a rip off for landlords, they charge for letting they charge for rents and dven charge for tenants leaving, over £5000 a year if tenant leaves,nanda the insurance they offer instead of a deposit, means nothing, any damage us just fair ware and tear they say, my advice is do not touch them either with a barge pole, and do not expect anyone in the office to be of any help
5/5
GoogleWe sold our property in February with reeds rains and what can I say, the customer service from the get go was nothing short of outstanding! A special thankyou to Steven for believing in our property and almost selling it back to us!! His kind words, gentle nature and extremely professional persona is everything you could ask for when approaching an estate agents at a very scary time! An even bigger thankyou to Emily, she managed our sale and purchase and what a ride we had! Nothing was too much for her and she went above and beyond expectations for my family to help us, endless phone calls, endless chasing, endless checking in on us to ensure we knew every detail, she kept us in the loop with everything. She is an absolute credit to reeds rains and I could not recommend her enough. She works very hard and ensures she can do her absolute best to make her clients happy. Again thankyou to everyone at reeds rains holderness road branch. Amazing service.
1/5
GoogleI sincerely hope we never have to deal with this company again. We own our property but the house next door is rented through this agency. The shared fence collapsed into our garden so we contacted them to ask the landlord to contribute half to the repair. After jumping through several hoops (spanning months) including downloading and paying for additional house deeds (we never saw theirs in response), getting quotes to be told they were too expensive we eventually agreed to the fence being repaired instead of replaced by one of their preferred contractors. We were then told we'd have to pay cash up front, whilst next door was invoiced. I asked to see a copy of the bill but was told we could only see our invoice, not theirs and was told to contact the contractor myself. Throughout the process they were incredibly rude, unhelpful and made us feel as if we were doing something wrong by asking for the contribution, even though there was nothing to say the fence belonged to either side. We will be telling all friends and family to avoid at all costs.
Hi, i am sorry you were unhappy with the response you received, the staff in the branch tried their best to resolve the issue with the fence, i am sorry you found the experience unsatisfactory. Kind Regards, David James, Manager.
1/5
TrustpilotDiscriminatory
DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.
Hi there,Sorry to read your review. We would like to investigate this further for you. You will receive a request for more information from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotEXTREMELY pathetic property agency
EXTREMELY pathetic property manager. I would have given negative/ zero stars if that was an option. Rented a property through their Manchester office and they haven't managed to fix even a SINGLE issue in two months, even though the issues are really petty. The property managers are extremely complacent and tend to forget they're supposed to deal with clients. When I first moved in, I was told it was a 'fully managed property' but never did I think it meant that it was a 'completely un-managed property'. You will not be given any landlord details to help fix your issues with them directly and Reeds Rains won't do anything for you either. They're just the middle party collecting rents and nothing else. Extremely dissatisfied with this WORST renting experience in my life. AVOID at all costs if you want some level of comfort and peace in your life!!
Hi Salman,Sorry to read your review. We take your feedback very seriously. In order to investigate this matter further, we would require more information from you. A request will be sent to you directly from Trustpilot.Regards,Reeds Rains
5/5
GoogleThank you Amelia, Lettings, good contact responses and professional but personal service. Emily, Karen and others on the Sales Team, again good professional service with a personal touch, well recommended, Thank you all.
Dear Kenneth, We truly appreciate your great review for Amelia. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
5/5
GoogleCan't recommend Reeds Rains enough, Steven Goforth valued my home (a lot higher than I expected) and followed up with the most personable email. The whole process was seamless from start to finish and my property sold within 5 weeks and even for the asking price thanks to Karen who was a pleasure to deal with throughout.
Dear Shane, We truly appreciate your great review for myself and Karen. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
5/5
GoogleReeds Rains have been fantastic throughout the purchase of our property. Karen Knight went above and beyond to get me an additional last minute viewing to measure the kitchen meaning i managed to save £100s of pounds. Thank you so much i would highly recommend 👍👍 …
Dear Michael, We truly appreciate your great review for Karen. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
5/5
GoogleI had a really good experience with Reeds Rains for the sale of my property. The process went very smoothly and Karen Knight updated me along the way, gave me advice and was very good with communication. Stacey Moss was also very helpful with any questions i had in Karen's absence. I would definitely use them again in the future and would recommend them to family and friends if they were to sell a house!
Dear Kelly, We truly appreciate your great review for Karen & Stacey. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
5/5
GoogleI recently sold my house with Reeds Rains due to a family members recommendation, and Emily Murphy was my point of contact throughout. She’s very approachable and friendly, all whilst being very professional. It was quite an emotional sale for me, as it was my late mother’s house but everyone who I dealt with ensured the process very smooth, and the service was fantastic. Would highly recommend. Thank you!
Dear Emma, We truly appreciate your great review for Emily. It was a pleasure working with you, and your kind words mean the world to the Hull Team. Thank you once again from Steven and the entire Hull Team.
5/5
GoogleRating only, no written review.
5/5
GoogleRecently bought my first house through Reeds Rains Stockton after a long and protracted search and each of the staff members I spoke to couldn’t have been more pleasant, helpful and accommodating. Andrea and the team were very patient answering all my questions and helped keep the pressure on and the ball rolling. Would definitely use again. Thank you for all your help!
Thanks for your 5* review Joe, Hope you are happy in your new home.
1/5
GoogleUnprofessional and unscrupulous...got gazumped by them for the sake of a few extra pounds in commission...never again!
Dear Mr Bergin, i am sorry you are disappointed, however i would point out that in this case we have acted on our client's instructions and have tried to be as fair as possible to all parties concerned. We have not benefitted as we operate on a fixed fee basis. I have written to you separately to explain the circumstances of this case, however if you wish to discuss further please do not hesitate to contact me personally. Kind Regards, David James, Manager.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
