Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

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I would highly recommend Tom and the…

I would highly recommend Tom and the team at reeds rains Rhyl they have been so helpful and knowledgeable from the start. Nothing is too much trouble. Very professional.

Theresa · 2 July 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Tom and his team at Reeds Rains, Rhyl Branch

Tom and his team at Reeds Rains, Rhyl branch have been very professional, always happy to help and have kept me updatedthroughout the process of selling my property, would definitely recommend them

Heather · 2 July 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Fast and efficient

Reeds rains Rhyl, very fast and efficient! Service is fantastic. Tom brown in-particular has kept us in the loop from every update.

Kirsty · 2 July 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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I strongly advise against using this…

I strongly advise against using this property management company. My experience with them has been nothing short of dreadful. I was constantly having to chase them for updates on the tenant eviction process. As of June 20th, I was told the matter was "under investigation." However, it wasn't until July 1st that I was finally informed the tenant had vacated the property, with rent paid through May 31st. In retrospect, this means my property sat vacant for an entire month with no notification from the agent. This is an absolute disaster and a complete dereliction of their duties as the property manager.The level of incompetence, lack of communication, and failure to keep me informed in a timely manner is unacceptable. This agent has provided the worst service I have ever encountered. I would caution any landlord against entrusting this company with the management of their rental property.

Divine · 1 July 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Gosforth Team

The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.

CustomerR · 26 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Reeds Rains (Wilmslow branch) - disorganised and lacking in customer focus

I acted for a family member who had received awful service as a tenant through Reeds Rains (Wilmslow). After signing their agreement and prior to moving in, Reeds Rains allowed the Landlord to remove the sofa and armchair from the Lounge - despite the apartment being let as 'fully furnished'! Therefore the tenants purchased a leather sofa for £749. This was then donated to the landlord upon vacating the apartment. Despite this obvious gain for the landlord, Lavinia Cachon for Reeds Rains Wilmslow then found every excuse to not return the deposit. 17 weeks after the agreed Check Out report, Lavinia sent to the ex-tenants an unsubstantiated quotation from the landlord claiming £1075 in redecorating costs!Due to Lavinia's poor dealing with the landlord, the deposit was held back beyond the miserly 3 months from vacating which is the expiration of any 'protection' through mydeposits. Mydeposits then refused to raise a dispute!Only finally resolved (mostly) by a 'cry of help' to Director level.

Andy · 26 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Reeds Rains at Hazel Grove amazing service!

Reeds Rains at Hazel Grove have been the best! From the moment I met Dean I knew that I wanted to use the Hazel Grove Branch. Dean and his team have been amazing, very professional, attention to detail, always there to answer my queries, very friendly and knowledgable. They have been there every step of the way and supported me throughout the process that hasn’t been easy for me to understand but they have always explained and reassured me.

Andrea · 25 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Expert team & a pleasure to do business with.

Really pleasant, patient, knowledgeable & experienced staff. They dealt with multiple complexities calmly and efficiently.We are really grateful for their support throughout the sale process.

· 25 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

I became an accidental landlord 8 years ago when I moved from the area. Renting is an area I know very little about, however, the team at Your Move have looked after me and my property exceptionally well. Everyone at the Darlington branch are so knowledgeable, patient and most importantly friendly. I'd like to thank all of you for all that you have done, but a special mention to Andrea Godfrey who has got me through some particularly challenging times.

Clare · 25 June 2024 · Your Move Darlington

★★★★★ 5/5

Google

Ruth, very professional and always received timely responses from her. Ruth Always answered my questions and Kept me updated all the time & dealt with everything so professionally. I can truly recommend this company based on the way Ruth related with all through the renting process. Many thanks for all your help

Opeyemi · 25 June 2024 · Your Move Darlington

★★★★★ 5/5

Google

A superb company from start to finish. Excellent service throughout. Particular like to mention Karen Knight who excelled and was very knowledgeable in the sales side, and answered any questions / queries with the upmost professionalism. Huge thanks for all the hard work !!!

Karl · 25 June 2024 · Reeds Rains, Hull

★★★★★ 5/5

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Excellent service from all at Reefs…

Excellent service from all at Reefs Rains Hazel Grove. Especially Dean and Nick.Thanks for making the sale so easy.

Chris · 22 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Dean from hazel grove branch

Dean from the hazel grove branch has been fantastic! Talked us through everything as it had been a while since our last move. They have all made us feel so calm would highly recommend!

Laura · 21 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Matt at Reeds Rains Portishead was so…

Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x

MS · 21 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Excellent service from the Portishead branch

Charlotte went above and beyond to sell our late parents' independent living property in the town. It was a very difficult sale due to a number of factors and incredibly stressful but Charlotte handled the sale professionally and with great understanding. My brother and I would highly recommend this branch of Reeds Rains.

Nicola · 20 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Agent provided with Comprehensive Communications, Speedy Responses & Feedbacks on emails, Sharp & Keen Problems Resolving. In brief, this is Professionalism from Reeds Rains Estate, with no doubt. An extreme happy experience thru my first time rental in UK. Who is she ? Miss Sarah Maddison is my great helper indeed, Thanks alot to all as well. KARL

KARL · 20 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

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Poor service - Halifax

Just thought I would highlight to potential sellers the service sellers are receiving. I contacted the Halifax Branch through rightmove last weekend to view a property they had for sale. I am a cash buyer and they have still not made contact. I would. E very disappointed on this service if they had been selling my property

Anita · 19 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Helpful and informative

We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out

Christina · 18 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Google

Good friendly staff. Bought a house from them. Give sound advice. Let you know what is happening every step of the way. I'd definitely go through with them again. If I ever want to sell

Gail · 16 June 2024 · Reeds Rains, Hull

★★★★★ 5/5

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I recently sold my house with Reeds…

I recently sold my house with Reeds Rains Gosforth and the service from start to end has been excellent. I would highly recommend and use again in future.

Tracey · 15 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Great if you like agents who lie to create a bidding war

Unfortunately Reeds Rains seem to use underhand tactics to create a bidding war - citing GDPR as a reason they cannot disclose current offers on their properties, which is not true. GDPR prevents them from disclosing any personal details on the bidder, but not the offer price / bid that they placed.I would not trust a company that outright lies to customers, to create a bidding war between interested parties. I decided against placing an offer on the property for this reason. Not an agency to be trusted.**UPDATED** This review is regarding Reeds Rains, Chesterfield Road, Sheffield.

C · 14 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Gosforth

Reeds Rains Gosforth - Brilliant staff and communication throughout with regular updates followed with e-mails. Highly recommended and chose these as they were the only Estste Agent in the area where an actual person answered the phone instead of having to leave a voicemail.

Amanda · 14 June 2024 · Your Move & Reeds Rains Rogers Stewart Durham