Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleLindsey at Your Move has been great throughout. Good communication and chasing things up when needed. Thank you.
Dear Jill, many thanks for your kind review, it is very much appreciated. Regards, David James, Branch Manager.
5/5
GoogleCannot thank Andrea and Sarah enough for helping me and my partner move in to our first place together. Made the process easy and have been so responsive in getting any issues we have had resolved. Both really friendly and warm people! Thank you so much
Hi, many thanks for your kind 5 star review. Andrea and Sarah are delighted to get a mention. We greatly appreciate you taking the time to do the review. Kind Regards, David James, Branch Manager.
5/5
GoogleWe have just sold our property with Your Move Darlington branch. We have received 5 Star 🌟 service from the start to finish. Special mention and thanks to Sharon who has been excellent throughout! We shall certainly recommend and use Your Move again, thanking all the team for their assistance. Keep up the good work,!! Many thanks! Trevor and Angela Jones.
Hi Trevor and Angela. I am so pleased you have taken the time to give Sharon and the team a 5 Star review. Many thanks, it is much appreciated. Regards, David James, Branch Manager.
5/5
GoogleProfessional, polite, helpful.....went the extra mile, in touch regardless. Thank you Amber Mai and team. Thank you. All the best for 2025. Tommy Thompson.
Many thanks for your kind 5 star review. Amber is delighted to be mentioned. We greatly appreciate you taking the time to leave a review. Kind Regards, Jenny Gledhill, Lettings Manager
5/5
TrustpilotVery friendly helpful staff
Rating only, no written review.
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you had a positive experience.
5/5
GoogleProfessional, polite, helpful.....went the extra mile, in touch regardless. Thank you Amber Mai and team. Thank you. All the best for 2025. Tommy Thompson.
Many thanks for your kind 5 star review. Amber is delighted to be mentioned. We greatly appreciate you taking the time to leave a review. Kind Regards, Jenny Gledhill, Lettings Manager
1/5
TrustpilotNorthwich Branch - Absolutely Worthless
Northwich Branch - Absolutely WorthlessIf you are a renter, please stay away from properties that use this branch.Unhelpful, always a delay, not wanting to do the work needed and mostly ignore you.They are unwilling to even speak about maintenance issues, all they do is take the rent and ignore you. Heating issue? Fix yourselfDrainage issue? Fix yourselfIssues they said they would fix once you moved in? Fix yourselfProperty inspection? Waste of time, they never turn up and ignore youI just have no idea why it’s so difficult to get things done. Isaac in the maintenance department literally does nothing to help and would never even bother replying. Jonathan is as unhelpful and there is nothing I can do to get problems fixed.I will never rent from these again; absolutely appalling.
Hi Billy,We are sorry to see the low star review and your comments, we would like to investigate this further for you and address these issues.Could you please reach out to us directly by phone 01606 41315 or email at northwich@reedsrains.co.ukWe’d like to understand your concerns better and work towards a resolution.Regards,Reeds Rains
5/5
TrustpilotAlways kept us informed of what was…
Always kept us informed of what was going on. When house was out on market plenty of viewings and sold quickly with no hassle.
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to keep our clients informed throughout the process and are glad that our efforts resulted in a smooth and successful sale.
1/5
TrustpilotLeft in the dark by Nicola Baines.
I know all estate agents are rubbish but appalling performance from Reeds Rains.We put an offer in on our first home in April, after getting accepted less than a day late we were over the moon.We were put in touch with a lady called Nicola Baines. She was handling the sale and at first she seemed to be on the ball and quick to help. So we thought...Now the issues we had were endless. The sale took 8 months to complete and was a roller coaster of emotions along the way.With my partner heavily pregnant and us itching to get moved in. I found myself doing all the chasing for updates and getting non to little response from Nicola. The issue at hand was the vendor of our first home was struggling to receive paperwork from her solicitors regarding searches.We were asking Nicola to chase up the solicitors to make the sale move. This went on for months. Enquiry after enquiry and little to no interest from Nicola.Eventually around June time I kept trying to contact Nicola and was getting no response. Completely ignored. As I was already doing the estate agents job for them chasing up and sending information off I completely forgot about Nicola.With my partner then giving birth in August we found ourselves living out of a small bedroom in a 2 bed end terraced with a new born baby and my partners Mother, step father and sister. 6 people in a 2 bed house.I was getting very angry and tired of the let down after letdown of this sale and the estate agents not even interested in it going through. After contemplating pulling out I decided to email the Director of Reeds Rains and copy Nicola in explaining my frustration and disgust from such an appealing company...I was then in receipt of a missed phone call. When I rang back it was a lady from Reeds Rains apologising on behalf of Reeds'.Then she proceeded to inform me that Nicola had gone on sick then left the company. Abandoning all sales leaving one member of staff to pick all the properties up and work them one by one. Angela (lady who took over) i completely sympathise with and she did her best to get the sale over the line.The reason for my disgust is the fact that it went 2 months without an agent and Reeds' couldn't even be bothered to let me know she had dropped us and left.I appreciate that the sales were being directed to another member of staff but we should have been at least briefly informed that this was happening...I was absolutely disgusted. I was also told that this behaviour is not new from Nicola and she wasn't that great of an agent.The question i still have in my head despite being in the house 4 months and settled happily is why did all this take 2 months to be informed of. I had to chase for updates myself. If I didn't then how much longer would we have been in the dark. 3 maybe 4 months? I'm confident Reeds' would have been more than happy to keep us at the back of the queue.Absolutely abysmal operations from Reeds Rains. Poor management and terrible staff.I sincerely hope than Nicola Baines new employer is aware of how she treat us and I hope this leaves a mark on her career. As a manager myself why wasn't Reeds supporting her or looking into her lack of work as a staff member.She is supposedly living on the same estate as us as she told us at the start. I'd love to ask in person why she left us in the dark. Absolutely disgraceful behaviour and despite the issue being resolved. Its the fact that they left the buyer to do all the work. Causing peak stress during an already stressful time.Ironically we had to pay up front £100 for a credit check on ourselves before the property even got took off the market.I'd like the £100 back personally and suggest next time Reeds you should check your staff's work ethics before checking the buyers credit score. Which has nothing to do with the estate agent anyway. This should be handled by the solicitor.AVOID AVOID AVOID.
Dear customerFirstly, I would like to apologise for the way you feel you have been dealt with, unfortunately the colleague in question left the company 4 months ago and we can’t address this with Nicola. This being said I would be more than happy to discuss this further with you, as this is not a reflection of Reeds Rains Rotherham now.In respect to the £96.00 payment, you made while purchasing the property, this was not to check your financial position but in fact our company policy for compliance and Identity checks which is a non-refundable process.If you would like to contact me on the above please don’t hesitate to do so on 01709 363152.Regards,Reeds Rains
5/5
TrustpilotExcellent service from reeds rain
Excellent service from reeds rain, Karen knight our go to person was brilliant and kept us informed all the way, would recommend reeds rain to anyone selling or buying, brilliant service from beginning to end 5 star service
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had a positive experience with us, and that you found our service to be excellent. We're proud of our team and appreciate your recognition of their hard work.
5/5
GoogleFabulous service. Friendly and professional. Kept us informed all the way through. Would definitely use again and would highly recommend. Thank you.
1/5
TrustpilotSellers Beware !!!
Sellers Beware !!!I instructed Reeds Rains Northwich, Cheshire branch to sell my property. After nearly 10 weeks of no interest whatsoever, the seller suggested I sell my property to “his mate”. A so called property developer who wanted to buy the property but did not have the money to do so! The so called property developer uses a delayed completion scheme over three years, following which you would receive the money for the house, all the while the seller is liable for damages/repairs etc. This process is regulated by the FCA as you would expect and shock horror the so called property investors are not FCA regulated and have a property portfolio of 2x vans! At no point did I tell the agent I wanted to rent the property out! I, of course escalated my complaint via their complaints process which was a waste of internet and email storage. Speaking to the manager was an awful experience! PS, the photographs taken of the property for the sale were terrible! Don’t worry about a response Reeds Rains, more gaslighting has no effect on me.
1/5
TrustpilotWould not give one star awful
Would not give one star , Northwich your behaviour is shamefulTry to make you rent your home out on delayed completion with fake property developers.They keep viewers away trying to force your hand.AVOID at all costs if you want to sell your home !!!
5/5
TrustpilotWe had a terrific experience with Thomas
We had a terrific experience with Thomas in the Wilmslow office. It felt like we had a genuine partner throughout the process of us finding a rental home. I highly recommend him. Everyone we've dealt with at Reeds Rains have been so helpful and responsive!
Thank you for your kind words. We are delighted to hear about your positive experience with Thomas and the Wilmslow office. It's wonderful to know that you felt supported and valued throughout your rental search. We strive to provide exceptional customer service and are thrilled to hear that our team has met your expectations.
5/5
TrustpilotCommunication is great between all…
Communication is great between all staff, everyone always knows what is going on at all times and they can always answer your questions.
We appreciate your kind words and are thrilled to hear about the positive communication you've experienced with our staff. We strive to ensure our team is always accessible and knowledgeable to answer your questions.
5/5
TrustpilotPersonal service
Andrew the proprietor was always available to discuss our sale and took responsibility for viewings as time passed. He did his best to negotiate with potential buyers as per our agreed strategy.
Thank you for your kind words. We are delighted to hear that you had a positive experience with Andrew. We appreciate your feedback and are glad that he was able to meet your expectations.
5/5
TrustpilotExcellent service
So glad I have went with reeds rains to sell our house they have been so helpful and any questions I have had they have answered them for me all the staff are so polite and always there to help
Thank you for your kind words. We are so happy to hear that you had a positive experience selling your home with us. Our team strives to provide exceptional service and we are thrilled that you found our staff to be helpful and polite. We appreciate your business and wish you all the best in your new home.
5/5
GoogleTed was fabulous. He gave us a thorough look around and also was able to tell us a lot about the history of the area. He had a wealth of experience.
Thank you so much for the wonderful review - we will pass this on to Ted.
1/5
TrustpilotRenters BEWARE OF USING REEDS RAINS
Renters, Avoid Reeds Rains at all costs.Our recent handing back of a spotless well maintained property in FY6 0BQ, was totally ruined by the landlord pulling the "retain deposit for cleaning" scam, with the local agents (Blackpool) lifting not a helpful finger to return our deposit within the statutory time scale! Now taken recourse to My Deposits dispute scheme. AVOID THIS AGENCY!!
5/5
TrustpilotReeds rains in Bamber bridge was…
Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim
We are so pleased to hear that you had a positive experience with our team. We strive to provide exceptional service and we are thrilled that Tim was able to help you secure the property. We appreciate your kind words and we are committed to continuing to provide our clients with a smooth and supportive experience.
1/5
GoogleI would urge anyone using this company to check who the actual landlord is because if it is pallant properties there disgusting landlords Myself and my wife are disabled and they refuse to do repairs accuse tenants of things without proof The list is endless most disgusting is brown toilet water leaking into my kitchen there reply see how it dries Living room my wife had a serious accident and had to move the bed into room the room window leaks badly both times left to patch it up best I could do my wife's bed was in a puddle and electric socket right next to it these landlords are disgusting
5/5
GoogleTed was fabulous. He gave us a thorough look around and also was able to tell us a lot about the history of the area. He had a wealth of experience.
Thank you so much for the wonderful review - we will pass this on to Ted.
5/5
GoogleI am extremely pleased with the exceptional service provided by Reeds Rains in handling the sale of my parents’ house. Living outside the UK, I was a little worried about the complexities of managing a property sale remotely. However, Debbie, Jayne, and the entire team exceeded my expectations by taking care of every detail with professionalism and care. They consistently kept me informed, promptly answered all my questions, and made the process as smooth and stress-free as possible. I am grateful for their support and highly recommend their services to anyone in need of a reliable and dedicated estate agent.
Thank you so much for this fantastic review. Kindest Regards Debbie
5/5
TrustpilotStaff very knowledgeable and helpful
Staff very knowledgeable and helpful. Negotiated the sale very well. I am pleased I used them to sell my house.
We appreciate your kind words and are thrilled to hear you had a positive experience. It's wonderful to know our team was able to assist you in selling your home. We strive to provide excellent service and are glad you were pleased with the outcome.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,073.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
