4/5
Found Reeds Rain very helpful and…
Found Reeds Rain very helpful and informative with our house sale

Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Found Reeds Rain very helpful and…
Found Reeds Rain very helpful and informative with our house sale
5/5
Leyland Office
Thank you to Olivia, Krystal, Carole and anyone else who I’ve missed at the Leyland office who are helping us with our new house purchase at the moment, they’ve all been so helpful and friendly! House hunting is hard and Covid hasn’t helped, but the team have made things as easy as possible for us. Would highly recommend! From Jenny and Jay
5/5
Reddish branch very helpful
Jane at the Reddish has been really helpful and responsive helping me let out a property. I’ve been consistently kept up to date, and have been able to trust the team’s experience to sort out any problems which have come up
5/5
Prolonged house sale. Happy Ending
Have been involved what what was a 30 week conveyancing marathon, but during that time I was impressed with the diligence and helpfulness of Reeds Raines, Wendy Tynan in particular. Nothing but praise from me.
5/5
Reeds Rains Congleton
Reeds Rains Congleton have just sold my property and I would highly recommend the service. They were very professional from the beginning, offering different marketing strategies to suit my needs. They got me an asking price above the guide and above my expectations. The sale went through with the help of the sales team and although there were some difficulties along the way, nothing was too much trouble.
5/5
Great experience, very impressed!
Great experience with Reeds Rains in St Helens. Very professional from the first meeting to the end. They were very responsive and helpful on a number of issues that came up with our sale/purchase. Jordan in particular worked hard to push the sale through, keeping in regular contact. Very impressed!
5/5
Guisborough Reeds Rains - Fantastic!
Thoroughly recommend Guisborough Reeds Rains, the help and advice they gave us as first time buyers was brilliant! The girls in the Guisborough branch were always on hand keeping us on the right track at every turn, from searching for a property, processes, solicitors & arranging mortgage appointments. We felt like we were treat like family which made the whole process as first time buyers a lot better, would definitely look to use them again if ever needed.
5/5
As a Landlord
As a Landlord, Reeds Rains manage 2 of my properties. Heather at Reeds Rains has managed my 1st house for 2 years and the service provided has been good.Heather helped me to find my most recent property and provided good honest advice about the house and the value it was marketed at. Upon completion she managed to source tradesmen to decorate the whole house, to fit a bathroom and also to sort out the garden.The prices although higher than where I live in Sussex were very competitive for Stockport and the tradesmen were reliable and did the jobs within the timescale agreed.I have made some valued contacts for work on my other houses in the area. Most recently I have been dealing with Hannah who I can always reach instantly and is very efficient in getting things done.A first class service from start to finish I could not be happier with Reeds Rains and the team especially Heather & Hannah.
1/5
By far the worst estate agents I've come across. Been moved out of a property and despite being told and in the contract the the bond will be back after 10, its been 28 days! Still waiting for a call back that was promised over a week a go. 2nd call back actually. Would stay away from these "cowboys", happy to take money but NO customer service skills at all. Really frustrating, with a lack of customer satisfaction. Every time you call you get the wrong person or promised a call back - which never comes. AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value
Hi David, I apologise if you feel the service you have received from Reeds Rains has been unsatisfactory, unfortunately, I am unable to locate your details as a tenant on our system, if you would like to contact the Reeds Rains Durham branch, we will be more than happy to help you with regards to your security deposit. Kind Regards, Jenny
5/5
Just Brilliant
Really pleased with the whole of St Helens Team. Thank you for your professionalism and at the same time warmth. Brilliant Customer Service from Hayley, Callum, Ellie and Jordan.This was not always the case with Reeds Rains. Things have really been turned around. Even down to having an allocated person at head office.Well done all and thank you
5/5
Ellie in the St.Helens lettings team
I deal with Ellie in the letting team at St.Helens Reeds Rains, she helps me to organise EPC's for landlords on the rental properties. She is always extremely helpful and a credit to the branch.I also used Mike the mortgage advisor at St.Helens Reeds Rains for my first home purchase. He was absolutely brilliant and would highly recommend him.
5/5
Reeds Rains
Reeds Rains - St Helens, Staff were incredible. Even though I didn't buy my first home through Reeds Rains they were still able to help me find the best mortgage out there. They even beat a deal I had been quoted from own bank who I've been with for the last 14 years. Couldn't be happier 🤗
5/5
Dawn at the Burnley branch has been…
Dawn at the Burnley branch has been fantastic we had a protracted sale of our property due to it being a private sale we bought a property through reeds rains and dawn has kept on top of it all even pushing our sale and chasing solicitors so got there eventually thanks dawn
1/5
If I could leave minus stars I would
If I could leave minus stars I would. Word of warning, if you are looking for a fully managed property service, please do yourself a favour and look elsewhere. I can not put into words how poor Reeds Rains fully managed property services are, from the lack of communication, to the inability to sort out repairs at the property. I've been basically paying for a fully managed service but since a local branch was closed down I certainly haven't received what I've been paying for. You'd expect that there'd be local tradesmen and woman contracted for repairs and work, but no, expect them to be from another city or town meaning that no doubt there'll be extra costs for call out charges etc. Don't expect Reeds Rains to sort out issues or jobs that need doing in the property. It took literally years to get a quote for a repair to be done, when I received it, the cost was practically double what I would expect to pay. In the end I've had to say I will sort out the issue when tenants leave!! I could go on and on about all the negative issues I have had dealing with Reeds Rains, but there wouldn't be enough text space.
Hi Sylvia - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
Having used Your Move to manage my let, I can only say that I have been extremely pleased with their work, and in particular the attentiveness of staff to any issues that arise, which have always been dealt with promptly and professionally. Strongly recommended.PositiveResponsiveness, Professionalism
Dear Richard, many thanks for your kind review of the Darlington Your Move lettings team, it is much appreciated. Kind Regards, David, Manager.
5/5
Zoe is incredibly intuitive and professional! She helped me with the whole process and I'm very grateful that she was so kind and client orientated! Looking forward to having Your Move as the letting agents managing the house I'm renting!PositiveResponsiveness, Professionalism
Many thanks for your 5 Star review of the Darlington Your Move branch Elizabeth. Thanks for taking the time, it is much appreciated. Kind Regards, David, Manager.
5/5
Recently purchased our first home with the help of Danielle at Darlington branch of Your Move. Danielle couldn't have been more helpful from start to finish. Quick and clear communication. Danielle kept us informed with the latest Covid guidelines during march when we first submitted our offer. Keep in regular contact during the period the property market was closed and then was the catalyst we needed to get things moving again post lockdown. Exceptional service start to finish and all delivered with a smile!!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Shaun for your very kind 5 star review of the Darlington Your Move branch. It is always good to receive positive comments about our service and our team. Kind Regards, David James, Manager.
5/5
Just purchased a property through Your Move. Danielle was amazing throughout and was very patient due to the delays with to the recent issues across the world. Responses were always quick and efficient. Also Amy was also on hand to reply in a professional manner. I would highly recommend Danielle for a top class service. Keep up the amazing work.PositiveResponsiveness, Professionalism
Stephen, many thanks for such a positive review about the Darlington Your Move branch and our team. It is much appreciated, kind Regards, David, Manager.
5/5
Bekky, was great throughout the process and helped a great deal to get us over the line.PositiveResponsiveness
Hi Derek! I am so happy we got there in the end! I look forward to handing over the keys :) Take care, Bekky
5/5
Mollie was incredibly helpful, professional and polite during the whole process.PositiveProfessionalism
5/5
I always have a fantastic experience with Bekky at reeds rains, always very attentive to my needs. Would highly recommend to others.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Dane. Always a pleasure! Bekky
5/5
I received great help and service all the way through the process from Becky she was really responsive and I would have no hesitation in recommending her to anyone who was selling a propertyPositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave me a review Stella. I hope you are nice and settled in your new home! All the best Bekky
5/5
Would highly recommend Reeds Rains . Bekky and the team were professional and efficient throughout the sale of my property and always polite and responsive to queries.PositiveResponsiveness, Quality, Professionalism, Value
Thank you ever so much for the review Paulette. I hope you are all settled in your new home. Bekky
5/5
We just went with the reviews to Reeds and rains Scarborough . Special thanks for Bekky, laura, and the team behind. During this pandemic they really did well. They are responsive, and got good viewings in short period of month.I really recommend Reeds Rain Scarborough team.Well done Bekky and team.PositiveResponsiveness, Professionalism
Hi Johnbosco! Thank you for taking the time to leave me a review. I am so happy we got this sold for you. All the best. Bekky
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.