5/5
Very good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!

Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very good
Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!
1/5
Very poor customer service
Very poor customer service, terrible communication. When this was raised with them, it was completely ignored. Will deal with the other agent on this sale.
Hi Paul,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information such as the branch you had dealings with, referencing this review.Kind regards,Reeds Rains
5/5
Great service
Spot on great communication Would highly recommend
1/5
Don’t use Reeds Rains
I’m just sorry I didn’t read the reviews before I used Reeds Rains, You can report repairs until the cows come home, barely anything gets done and as for their so called Maintenance department don’t waste your time. I note from their responses to the reviews how good Reeds Rains are about apologising, STOP APOLOGISING AND ADDRESS THE COMPLAINTS MADE. For an agency that has been established for decades, you are typical of everything I hate about estate agents.
Hi Veronica,We are very sorry to read your review, please can you contact enquiries@reedsrains.co.uk referencing this review and the address the property you are referring to?Kind regards,Reeds Rains
5/5
Service very good especially as covid…
Service very good especially as covid was a nightmare have bought and sold 3 houses in the last 10 years and we went with reads rains as we like the professional and honest approach of the manager tom brown and its good to have someone in the end of the phone that knows their job
5/5
Hyde Branch: Fantastic
RR were the EA for our onwards purchase.Wendy and Gaynor were great, they handled our case with diligence and made us feel very valued. They were always extremely quick to act on requests.Would happily recommend them.
5/5
Tom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
5/5
Reeds Rains were my first choice
Reeds Rains were my first choice after years of experience of using them in my capacity as a landlord and finally as a property seller.The marketing of my property was quick and efficient, resulting in a quick sale at a sensible price with good advice at every stage of the process.
5/5
Reeds Rains Rhyl Branch
Reeds Rains Rhyl Branch. Excellent service and standards from the outset! Incredibly professional and efficient from valuation to sale.
5/5
Great team in Bangor
Excellent service from the team in Bangor, especially Kerry As a first time buyer I didn’t know what to expect but I was kept informed at every stage Many thanks to everyone for making my move stress free
1/5
You may believe it’s being dealt with…
You may believe it’s being dealt with internally but that’s not the case I’m still awaiting a reply - buys / sellers be aware Avoid this company who lie to you. Tell you one thing and do another.
5/5
Reed Rains, Macclesfield
Excellent service from the team, in particular Sue, Zoe and Jaya at RR Macclesfield who recently sold my house for me. From the first point of contact they were polite, friendly, knowledgeable, easy to approach and very professional. They also sold my house within a few weeks and made the whole process easy. I cannot thank or recommend them enough!
5/5
The team at Reeds Rains,bamber Bridge…
The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all
5/5
Reed Raines Rhyl.
Reed Raines Rhyl.I have used RR twice now to buy and sell, the service received was first class, nothing was too much trouble for any of the staff, most of my dealing where with Derry and Tom, I found them to be great and really appreciated their help, if I called and they were out all the other staff responded fantastically. I would recommend there services to anyone who is buying selling or letting, thanks guysNJ
5/5
Highly recommend
Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain
1/5
Rothwell Branch
Rothwell BranchReally a total waste of time, very rarely did they contact me or return calls. In six months I had only two real views both of which were really not interested and they would have known this had they vetted correctly. Was talked into having virtual viewing, which I paid extra for, I never got to see this (even after asking four times) it was never used at all. Other estate agents told me this was a waste of money. The branch seemed totally uninterested, when I asked why they said it might be your price? I informed them it was the price they gave - strange!!! I found them quite useless and a waste of time so I would recommend anyone else.A follow up to this is that I put my toe back in the water after the disaster with RR. I used Manningstainton and in less than a week they had over eight viewings with five offers and a sale. I would recommend MS but advise against RR
Hi MichaelI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We take all feedback very seriously as it helps improve what we do, we apologise we were not able to help you on this occasion and wish you the best of luck in selling your property. Kind regards,Reeds Rains
5/5
Perfect service …
Harun Miah Lettings manager was very helpful throughout the whole process of the move. He always went out of his way to help where he can and we are finally settling into our new flat thanks to him so thank you again for all your hard work
5/5
Great service from Tom and the team at Rhyl
Great service from Tom and the team. Professional and honest advice provided all the way through the sales process. The marketing pack for the house looked fantastic. The team went the extra mile to help get our sale complete during a very busy period. Would highly recommend!
1/5
Still waiting for a response
Still waiting for a response Staff are shocking Head office pathetic Told me not to pay and then chased for money. Regional Manager covered his friend in a investigation to leave him out This firm couldn’t organise a house sale if they tried. Save your money and go else where You will get a better service, our buyer won’t use them they were that bad. Which there well aware of. Just think ignorance is bliss - it’s not
Hello, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We believe you have already expressed your concerns in a previous review and the matter is being dealt with internally.Kind regards,Reeds Rains
1/5
Reeds rains Liverpool
If you are a tenant looking to rent DO NOT go with Liverpool Reeds Rains. Get told lies on the phone, they don’t reply to emails so you have to chase up. They are a nightmare. Staff are just rude to be honest
Hi Tony,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you contact us on: liverpool@reedsrains.co.uk with some further information regarding your review as we would like the opportunity to help resolve this.Kind regards,Reeds Rains - Liverpool
5/5
Grimsby branch
Grimsby branch. Have nothing but positive feedback about this branch and the team. Dave and Sophie were totally supportive all through making the experience generally pain free and they ensured I was kept up to date. Would recommend.
5/5
Guisborough Branch , Very Helpful Girls
From start to finish Girls at Guisborough helped me and my partner massively. Understand everything that was going on being a new time buyer was a bit daunting , But after having a call with the ladies in the office just settled the nerves . Highly recommend ✨
5/5
Bamber Bridge Branch
It was not easy buying and selling a house during the pandemic. We dealt with Donna, Alison, Rebecca and Joe, a great team led by Donna. Advice and guidance was direct and plain speaking, one of them always available at the end of the phone to calm anxious customers. The conveyancing process with all the various chain issues can be difficult to navigate, it was important for us that this stage of the process was handled well and we felt supported and kept up to date with developments. All in all we received excellent service during what can be a testing process.
5/5
Excellent communication and efficiency…
Excellent communication and efficiency to finish in purchasing our new home.Tom at Reed Rains was fantastic. He gave me great advise on process of buying and possible delays to watch out for. He negotiated with 3 bidders and helped us secure the property we wanted.I would highly recommend this team for great service at what was probably the busiest time ever with the end of stamp duty waivers ending.from startKeep up the good workBrianne
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.