Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Google5 star service from start to finish, great customer service and always felt like we were kept in the loop throughout the whole process. Bekky looked after the sale of our house in a very professional manner. Will definitely use Reeds Rains again in the future.PositiveResponsiveness, Professionalism
Hi Elliot, Thank you for the review! It has always been nice dealing with both of you. Now to find you a property! Thanks again Bekky
5/5
GoogleBrilliant service during such difficult times. Unbelievably we had 24 viewings, several offers and a happy buyer who has now completed on the property. The level of service was exceptional, great feedback after each viewing and very helpful advice throughout the whole process. Many, many thanks to everyone at Reeds Rains Scarborough particularly Bekky. You did a tremendous job. 👍🌈PositiveResponsiveness, Quality, Professionalism, Value
Thank you ever so much for this Ivor! It has certainly been a tricky year but happy we got this through for you. Thanks again. Bekky
5/5
GoogleAlex has done a great job helping us prepare to let our property, she made what could have been stressful so much easier. The photographer also did a very professional job and I would not hesitate to recommend Reeds Rains.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much Susanne, it has been a pleasure dealing with you and the property. I hope you have a lovely christmas and great new year!
5/5
GoogleReeds Rains was recommended to me by a friend as I was unsure whether to sell or rent a property. On calling everyone I spoke with was very helpful and informative. Both processes were fully explained to me and I decided to rent. Alex was assigned to my case and she has been a great help. Always available to answer questions and provide guidance. I have been provided with regular updates throughout. Opting for the fully managed package I have had to do very little work and felt well looked after. I'm very happy with the service so far and would happily recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your very kind words Brian. I'm sure it is the start of a great working relationship. I hope you have a great christmas and happy new year!
1/5
TrustpilotWe went for reeds rains because we used…them before
We went for reeds rains because we used them before and they were great BIG MISTAKE, can't be bothered going into details there's lots. House sold in 2 days, had 17 viewings and 6 offers. That's when communication stopped, we had no follow up calls, no pushing solicitors. Our buyers estate agents Paul birtles was AMAZING. they called us and even called our solicitor to push about enquiries. We were sold a lie. For a few photos, some admin and an agent who let people look round our house on there own as she stood outside can't justify how they can charge us 4,000 pound. I contacted the area manager about our service, they are prepared to drop 350. I was going to take it further but can't be bothered,Sale branch, it's a very stressful time, please look after the people who have chosen your service. I had to give it 1 star, because would not let me go further. Taking my star back
Hello Irene - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We are very sorry that communication broke down after an offer in excess of the asking price was accepted. Any and all feedback is greatly appreciated and we have discussed the issues raised internally to improve the service we provide.Kind regards,Reeds Rains, Sale
5/5
TrustpilotReeds Rains, Reddish Branch
As a Landlord, have been dealing with Heather at Reeds Rains Reddish for many years. One word to describe her and her team, Jane and Hannah - amazing!
5/5
TrustpilotBurnley Branch
Dealt with Dawn at the Burnley BranchVery helpful, friendly and efficient. Constantly kept in touch, and never a long wait for replies to emails. Pleasure to deal with! Thanks for all the help and paitence!
1/5
TrustpilotContractors and Tenants - AVOID THEM!
This is a long one, sorry. We've both done work for tenanted properties through RR and been tenants of theirs. Warnings on both sides.Contractors: Don't work for Head Office! It took us 10 weeks to get £30 payment for a job our company did for them. They struggle to get local tradesmen and end up having to subcontract through nationwide groups. If you do any work for them, try to deal directly with the homeowners. Tenants: Avoid like the plague. We were tenants for nearly five years, we had a good relationship with the landlady and made sure that anything that needed doing was either done by us or reported to her, and we looked after the property. When we were given our eviction notice due to the landlady wanting to sell (in the middle of a pandemic...) there was nothing on the rental market available so we had to jump through multiple burning hoops to try and get a mortgage, which we were finally successful in doing. We completed and moved in the middle of our final month but retained the keys for a week to complete a full property clean, and we were told to hand the keys back on the 1st of the following month (as the last day of the month was on a Sunday). From then, we had the utmost struggle with Reeds Rains Head Office. They charged us for one day of holding the keys (having told us to hand them back that day) but didn't tell us up front otherwise we would have handed them back earlier. They also finally decided to charge us £40 to clean the windows (this took them nearly a month to decide...)We initially agreed to the window cleaning charge but disputed the 'rent arrears', but Head Office are so ridiculously bad at communication, they pretended to listen to us, 'agreed' to talk to the landlady or supervisors and then never called us back when they said they would. We'd chase them multiple times and they'd finally come back without having even bothered to do what they said they would. We never received confirmation that the window cleaning was done, nor a receipt for that, and to this date (nearly five months down the line) the property has been sold and no tradesmen have been in there, so we have paid for a service that was never done.We tried to raise a dispute with mydeposits but in their infinite incompetence, Reeds Rains only put half my maiden name on the original tenancy agreement and deposit certificate, and despite us getting them to rectify this immediately, it has now come back to haunt us. Mydeposits won't accept the dispute unless I provide evidence of my name change (marriage certificate etc) which I can obviously provide, but not with the incorrect name originally on the deposit certificate...I've given up. Reeds Rains do not give a damn about tenants or supporting them, they are merely a money-making machine and only look out for themselves. Head Office staff are shockingly bad at communication and the whole experience means we are extremely glad we're out of the renting game and certainly sure to avoid them like the plague in the future. We don't owe them any further money than what was withheld from our original deposit and even now I feel physically sick whenever I see an e-mail come in from them or mydeposits.Thankfully it was only a small amount in the grand scheme of things. I can't imagine what it would be like trying to claw thousands of pounds back from them. Five months of trying to fight and I'm willing to admit I just can't do it any more. I'm exhausted, fed up of the stress and I can't bring myself to waste any more of my time on this, so congratulations Reeds Rains. You win. Enjoy your £120.Edit in response to reply: you believe we've 'come to a solution'?! Where did you come up with that? You can't even be bothered to reply to e-mails or phone calls, you just ignore us! Don't try and make yourselves look better by lying.
Hello - I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. We believe that you have been in touch with our departments regarding the issues you have raised and have agreed to a solution.Kind regards,Reeds Rains
5/5
TrustpilotExcellent!
Excellent!! Jane (Reddish branch) managed to find me some great tenants for a newly renovated house in Manchester. The photos were taken to an excellent standard and Jane created me a short list of great applicants and then ultimately found the best tenants within a couple of weeks. I’m really pleased with the outcome. Will definitely use again 😁
1/5
GooglePoor service from this estate agent. Both Lorna Fieldson and Karen Wright have been useless and unhelpful with poor attitude.NegativeResponsiveness, Quality, Professionalism, Value
We take customer service extremely importantly, we pride ourselves on our service we provide, indicated in many of the 5* reviews. Having checked through our systems, I cannot see your connection to Reeds Rains nor have you contacted the office previously - if you could contact the office I would be happy to assist. Kind regards, Lorna Fieldson - Lettings Manager
1/5
GoogleNot happy with service at all, early morning after I have see just advertised property for sale called up to book viewing, no one contacted me back all day, hanging up on me when I call them again. They booked different person instead and ofcourse there was an offer from other customer. That's not how you treat potential customer. Will not advised anyone to contact this agencyNegativeResponsiveness, Professionalism
5/5
GoogleLorna Fieldson organised tenants for my rental property. She was professional and friendly throughout. Lorna was always at the end of the phone if I had any question and rang back when she said she would. Highly recommend.PositiveProfessionalism
Hi Nicola, Thank you very much for providing this excellent feedback, and thank you once again for choosing Reeds Rains. We hope you are very happy in your new home. Kindest regards, Lorna Fieldson - Lettings Manager
5/5
GoogleLorna Fieldson and her team are giving an excellent service to us following a move of our rental properties from another Agency in Hull. Lorna is very proactive, professional, knowledgeable and extremely personable. We would highly recommend the service provided by Lorna and her team.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mr Trumper, Thank you very much for providing this excellent feedback and review. We are delighted to hear that you are pleased with the service you receive. Once again, thank you for choosing Reeds Rains. Kindest regards, Lorna Fieldson - Lettings Manager
5/5
GoogleWe have just sold our property with Reeds Rains (Holderness Road Branch) and a very big special thank you to Emily Murphy, and all the staff. Within days of going on the market we had viewings on the property and a sale agreed. I would definitely recommend Reeds Raines for selling your home.PositiveProfessionalism
5/5
GoogleLorna Fieldson and Karen Wright have been a pleasure to work with. Nothing has been too much trouble, they both kept me informed at all times during the end to end process of finding a tenant. Good job ladies Thanks Mr ClarkePositiveResponsiveness, Professionalism
Thank you for taking the time to provide us with this excellent review and feedback - we really do appreciate it.
5/5
GoogleLorna Fieldson and Karen Wright I have dealt with. So great I can recall their names. That says something. They have both literally moved heaven and earth and their professionalism is very delightful. Such a carefully thought out process that works and as precise as a Rolex watch. I have rented many properties over the years, as this has to have been the best experience. Thank you.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to provide us with this excellent review and feedback - we really do appreciate it.
5/5
GoogleWe were selling my late father-in-law's house and, since we live 200 miles away and have no close family in Hull, it was essential for us to find a good, reliable local Estate Agent. We did our research and Reeds Rains gave us the most confidence, so we chose them - and are very pleased that we did. Steven Goforth prepared a really attractive write-up, and the video tour was also impressive. Our main contact - Natalie Williams - was excellent and professional throughout, keeping us informed of developments and reassuring us when things seemed to be going slightly off-course. The only fly in the ointment was that Reeds Rains insisted on using the word "complimenting", rather than "complementing", in two parts of the description - "complimenting gardens" front and back and "complimenting work-surfaces and tiles" - and we just could not persuade them that, in fact, the customer was right on this occasion! But that is a very minor niggle, and we would not hesitate to recommend Reeds Rains.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleLiv and the team were fantastic in helping us move house. They couldn’t do enough for us and helped us every step of the way, couldn’t recommend enough thanks again 🙌🏻❤️PositiveResponsiveness, Professionalism, Value
5/5
GoogleReally quick and professional service, out the Monday to value the property and sold the Tuesday before on the market! Always in contact with me or my partner, really nice professional staff.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSold our house very quickly; kept me updated all the way the through, would definately recommend and would use again. Ruth and Zeta were amazing!PositiveProfessionalism
4/5
GoogleReeds rains have helped to not only sell a property for me but have also supported me to find a property to buy, taking into account our specifications and needs. Although the process has been slow due to the current market they have been supportive and responsive during every conversation. Would definitely recommendPositiveResponsiveness, Professionalism
1/5
TrustpilotThey don’t return calls or answer…
They don’t return calls or answer emails, my experience as a buyer has put me off ever using them to sell.
Hi Gemma,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotShocking from store in Prescot and management from head office
Shocking from store, the regional and then there boss Sold using Prescot Can’t communicate and lied asked for staff to not deal with it as we lost trust and faith and thought they were incapable at doing there job roll. Paid for full epc sent me certificates but old one they never replaced it till I told them, Attitude is bad never them always someone else’s fault Got told by regional on phone and email the only one dealing with the house was the manager wasn’t true and left with no communication and original team were thought was ok dealing with again and told me to bring keys in even though we haven’t sold and told us it’s not our house and we’re not insured so as you can imagine being in work and getting told you don’t have your house ain’t great and then the attitude she’s right I’m wrong had pay solicitor to deal with her. Rang the manager not his issue he’s moved Regional never replies Resulted in ceo complaint - he investigated but missed large chunks out to protect his friend the regional manager Then hides away/ then on holiday This is just some of the issues we have dealt with but the list is a lot longer would give a zero if I could
Hi Daniel,Thanks for your review and we are sorry that you are unhappy with the service provided by Reeds Rains. As you are aware, your complaint is currently being dealt with by our customer complaints team who will come back to you with a response as soon as they are able to.Kind regards,Reeds Rains
5/5
TrustpilotExcellent
Brilliant sold my house in a day thanks to reeds rains .gaynor and the team have excellent customer service skills (hyde branch) thank you for everything from start to finish this lady went above and beyond 👏 I would highly recommend them
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
