Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 1/5

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Private tenants AVOID ! BULLIES

Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.

Chelsea · 14 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 3/5

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I expressed an interest in a rental …

I expressed an interest in a rental property in Bradford, dealt with the Reeds Rains Office in Halifax. Olivia L was the Lettings Negotiator for the property, Olivia from introductions to picking up of the keys has been extremely informative and helpful with the rental process. Checks on potential tenants is thorough, my concern is how much vetting of landlords and the condition of properties they let are carried out by Reeds Rains before Reeds Rains consider the property suitable to let?

Veronica · 14 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Use someone else

Reeds Rains appointed a solicitor for my buyers to use, for which Reeds Rains will receive commission. The solicitor has deliberately held up proceedings and refuses to move to exchange just because employees are on annual leave. They're accepting substandard attitudes and approach to work just to get a commission; they're not working with my (their clients) best interests at heart.They're allowing the entire chain to collapse because they didn't properly investigate the credibility of the solicitor they've instructed my buyer to use. Absolutely disgraceful.

A · 14 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Great from the start but your in your…

Great from the start but your in your own after that, no help at all. Get fobbed off to the ‘landlord’ the ‘landlord’ tells u to report to reeds. Awful. Tell you blatant lies

Mkay · 9 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Yell

Shocking Go elsewhere to sell your home.

The most Appalling customer service as a buyer, shocking attitude of staff, Do not answer phones or return calls.

PaulineM-352 · 8 June 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

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Helpful from start to finish

Kelly in Bangor Co Down branch couldn’t have been more helpful at what was a stressful house hunting time. Once property was agreed she continued to answer questions as if I was still a potential customer. Cannot fault this branch at all

Colin · 7 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Perfect from the start from getting…

Perfect from the start from getting Gareth round to value the property then everything else just fell into place the office staff were so helpful anytime we phoned they were always helpful and best of all it as took less than two weeks to sell the property. Thank you all at Reeds Rain

Caroline · 3 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Excellent service and customer care

Rating only, no written review.

Ms · 3 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Works well on my behalf.

Rating only, no written review.

Mr · 3 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Great service aprox 1 month 2 viewings…

Great service aprox 1 month 2 viewings and took the offer, estate agents kept in touch all the way. Would recommend reeds rains . Very happy.

Janine · 3 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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We viewed a modern auction house

We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.

Saz · 3 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Outstanding service

Outstanding service, very punctual and extremely helpful when we came to purchase any property we enquired about.In one day our house was visited, photographed and advertised via their we site. We even recieved offers and multiple viewings on the first day of selling process and this continued throughout.Would definitively recommend.

P · 2 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Shocking support for tenants

Maintenance issues were never resolved in the property we rented. Records have not been passed to us regarding permission to update at our own cost and now the property has been vacated the landlord is seeking funds from our deposit as the work that was done is "damage". To get early release we were also asked to pay a £500 fee for re-registration, administration and advertisement. This seems outrageous given the property was rented for less than a year and a new tenant found before we had left and without the need for advertisement. We were also left without lighting over a weekend as a emergency electrician would not be paid for.Just to highlight that despite the reply posted on this site none of the issues have been discussed by reeds rains. Having used Zero Deposit it also turns out that the company only submitted evidence in favor of the landlord. Allowing him to further take advantage of us.

J · 1 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Two weeks ago I enquired about a house…

Two weeks ago I enquired about a house I wanted to rent. I have phoned back to chase the issue at least three times and keep getting told someone will be in touch to make a viewing appointment. It's never happened. The property is still up too. I bet the landlord wouldn't be happy with Reeds rains at all. I'm certainly not! Two weeks, 4 or 5 phone calls, I give in!

Black · 1 June 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

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Mark and his team in Wilmslow are excellent

Mark and his team in Wilmslow are excellent, professional, pro-active and responsive. They kept us updated, did brilliant photos and sold our house in under 2 months. Best estate agents I have used. Knock spots off others.

Mrs · 31 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Awfull

Awfull. Through lockdown both my partner and i had to dig for information. It had the feeling like they were there for us not the other way around. Hollow apollogies do not work when you are trying to relocate.Will never use them again.

Mike · 30 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 2/5

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Poor service

Poor service. Refused to let potential buyers view . Later discovered our agent and buyer were related . How unprofessional, all actions fell into place discovered the motif that they were determined who would be buying our property. Would definitely not use this hull branch or recommend

Dee · 27 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Horrendous

Horrendous. Do not use this letting agent.

Mr · 27 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 2/5

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Fine when marketing, DON'T use their solicitor panel

My experience with Reeds Rains was excellent until recently. I felt really happy with everything and would have given a 5 star review except they really need to actually undertake some due diligence on the solicitors they are partnering with and encouraging buyers and sellers to use. My buyers and my solicitor have been ignored repeatedly by the Reeds Rains appointed solicitor, who have mislaid both property information and personal data. The Reeds Rains solicitor is delaying the entire transaction but with no real reason or acceptable explanation. This is a straightforward transaction that is now dragging out for months because the Reeds Rains appointed solicitor will only look at each case once each week as a maximum. This is a ridiculous way of working and shows they are encouraging buyers and sellers to use conveyancing firms who take on more work than they can effectively manage. Buy or sell a home through Reeds Rains by all means, but as a seller refuse to entertain their "panel of solicitors" option and refuse to sell your property to anyone who intends to use them. Get proper solicitors involved instead who will actually do the job they're being paid to do, for the same amount of money!For us now, it just feels as though we'll never move. If I'd have known more about the substandard conveyancing firms on the Reeds Rains panel I would have taken different action, possibly to the extent of picking another agent.Update: this relates to Reeds Rains Acomb.

A · 27 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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Awful customer service …

Awful customer service by a male this after noon was rude on the phone just sounded like he was to busy to speak was only enquiring about property’s and literally did not want to talk at all would not recommend to anyone awful company if they let there staff speak to people like that get better customer serves in McDonald’s 👏👍🏻

Mj · 26 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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The personnel are unprofessional

Probably my worst ever experience of trying to buy a house, both persons I dealt with at the Evesham branch were shocking. The girl that showed me the properties seemed away with the fairies and providing very minimal info at all viewings. Eventually when I had an offer accepted on a property, I had to deal with an arrogant bloke that had called my solicitor and then lied to me what my solicitor had said! A dreadful experience that contributed towards me pulling out of the property. Their communications in reply’s were shocking, never use again.

Jon · 25 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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I would not recommend, Salford branch

I would not recommend. I recently rented a property through them, they were the agent working for the landlord. They provided me with wrong information, the wrong details to make rent payments, they provided me the wrong information regarding the tenancy agreement. As a result I have had trouble with my landlord because I was provided with the wrong information.The agreement you sign with Reed Rains is no the same as the one the landlord believes to be correct, this has played a large part of the confusion between the landlord and I.

Joanna · 24 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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ReedRains and religious beliefs

I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!

D · 23 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

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I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021 · Your Move & Reeds Rains Rogers Stewart Durham