Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,636 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,636 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,097
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotLiverpool city of reed rains branch…
Liverpool city of reed rains branch have been giving me amazing service tammy and oliva from the lettings team in liverpool are always at hand when we need them nothing is to much trouble i would highly recommend them as there fully on board which letting and tenants needs keep up the good work girls Mark audrey lewis
5/5
TrustpilotA big that’s to Lisa and les on the…
A big that’s to Lisa and les on the Grimsby branch for a smooth move into Grimsby because of work they have been helpful on the phone as I had to work away so everything was done and dusted by the time I was back thank you guys 👌🏻👌🏻
5/5
TrustpilotExceptionally helpful agent!
We found Reeds Rains of Grimsby exceptionally helpful in buying a property in the area - thanks mainly to help from Sophie, who opted to 'prod' solicitors into action at one or two points. Full marks!
5/5
TrustpilotReeds Rains Macclesfield Branch are the…
Reeds Rains Macclesfield Branch are the role model for how other estate agents should operate. A breath of fresh air to deal with staff that are so “switched on” and excel in every part of the process. RR Macclesfield constantly deliver results especially with property that could be difficult to sell. I will always use the Macclesfield branch as they are quite clearly ahead of the game. I therefore award you five stars !
1/5
TrustpilotDo NOT use this agent
Do NOT use this agent. Honestly have had me crying they are so frustrating. Everything is made into a big issue. You wont get your deposit. i cannot state enough how bad they are honestly. They dont answer emails or conveniently dont received them even though they receive others and you are sending to the same email. staff are rude and just tell you lies and change their stories. Not one bit helpful everything an issue. Handed notice in and am still having to battle with them. If someone from Reeds read this i would like to know how to escalate further and hate having to deal with Liverpool office.
Hi Kieran,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further information so we can investigate this further? Kind regards,Reeds Rains
1/5
TrustpilotAvoid like covid
Was going to wait until the end of our tenancy to write this but honestly today has had me in tears.Might not seem like a big thing but after this year it’s all added up and I’m so upset. It started originally with them waiting until the day before we were supposed to move in to do a gas safety check.The boiler then failed and we had to pay for hotels and find alternative accommodation for a few days.The company they then had to fix it, clearly rushed the boiler , and the whole heating system has been broken all year. In winter it shut down completely and we’ve had around 8 different engineers come have a look. One said it was the worst job he’d seen, another said there was cement in the pipes and another came cut a hole in the ceiling and left ( the hole is still there and drafty). The radiators still rattle very loudly at random times and have not been fixed a year on. We were treated so unfairly over email and accused of lying about the problem .. until we sent a video and they promised to have it sorted.The radiators are still broken and one still leaks .. When we first moved in, the house was filthy , it stunk of damp and mould and there was huge DIY issues such as leaky pipes , bad filling over holes and muck all over most walls. They said sorry , but frankly it’s not good enough. We moved in with furniture that was falling apart , broken and stained. They did replace the sofa and 2 mattresses when we asked. Most of the furniture looks like it was found in a skip. There’s a crack down the top wall , the carpets are old and mucky and in general the house has been a huge disappointment. We’ve been in tears multiple times this year with reeds rain. Today they rung me and told me that the new tenants wanted to come look round again in about an hours time. I explained that I was going to be out and would prefer they come tomorrow ( 24 hours notice and all that) and was told that wouldn’t be possible. The arrogance and disregard for the tenants rights that reeds rains have is gross.I want to warn anyone from renting with them in Manchester City centre.Update - interesting a timely manner according to you is a year on and still not fixed. Accusing us of lying about the issues, and not giving tenants 24 hours notice is professional ?
Hi Ellie, I’m sorry you’ve needed to write this review. I acknowledge there have been several issues with the property in the last 12 months but I believe we have always tried to resolve the issues in a timely and professional manner. Kind Regards,Greg Davies - Senior Branch Manager.
5/5
TrustpilotAlison at Bamber Bridge is progressing…
Alison at Bamber Bridge is progressing the sale of my house, she's extremely proficient and effective, very helpful and prepared to go the extra mile to ensure a positive outcome.
5/5
TrustpilotMacclesfield branch highly recommended
We've used Reeds Rains Macclesfield to both sell and buy several houses. We wouldn't go anywhere else. The service and commitment from James and his team is second to none.
5/5
TrustpilotGreat persistence and service
Donna, Alison and Rebecca at Bamber Bridge have done an excellent job in securing our sale, despite challenges with the buyers solicitors throughout...!
1/5
TrustpilotI was checking for the flats and…
I was checking for the flats and approached Reeds Rain and immediately I received a call from the agent and her name is Abby. She explained to us about the flat and did the smart viewing and finally on the same day she sent us a security deposit document to pay the amount and back to back she called us and asking us to sign it and pay the amount. Finally, we signed the document and asked her to send the account details or a link to make the payment for the security deposit. But she asked for my complete card details and CVV. Here I took a backstep. Who will ask for the CVV and card details? It was completely fraud. We asked her once again if there was any other option to make a payment instead of sharing our card number and CVV details. She said no we are a big company and we do have our branches worldwide and you have only this option to make the payment. OMG STAY AWAY FROM THIS AGENCY.
Hi,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you let me know which branch you had dealings with?Kind regards,Reeds Rains
1/5
TrustpilotUnprofessional
Offered full asking, cash offer for a house in Blackpool (south shore) on the first day of listing, July2021.They sold it to someone else, without further communication. They had my email and home address, neither of which used to make contact.They completely ignored my request for a viewing via Rightmove.Give careful consideration before utilising the services of reeds rains.Buyer and seller beware!
Hello John,I'm sorry you have not been pleased with the service you've received from Reeds Rains. We attempted to contact you on multiple occasions to discuss your offer and organise a viewing and we did not hear back from you. We are very sorry we were not able to help on this occasion and wish you the best of luck with your property hunt.Kind regards,Reeds Rains
5/5
TrustpilotAmazing Customer Service!.
I am always amazed on the high quality customer service provided by Reeds Rains.Heather who works for Reeds Rains is truly amazing and always over exceeds my expectations.
5/5
TrustpilotVery helpful and friendly staff…
Very helpful and friendly staff especially Alison!Efficiently dealt with my house buying experience.
5/5
TrustpilotGreat service from all the team
Great service from all the team, Derry was fantastic, kept me informed at all times and was a great help to me understanding how the lower end of the chain was working, highly recommended
1/5
TrustpilotWIDNES - DISGRACEFUL SERVICE AND NO CUSTOMER SERVICE.
REEDS RAINS HAD A CHANCE TO SELL OUR HOUSE, AND THEY DID NOT SUCCEED, SO WE WENT WITH SOMEONE ELSE TO SELL OUR HOUSE.WE THEN GAVE THE MORTGAGE BROKER AT THE SAME ESTATE AGENCY A CHANCE TO GET US A MORTGAGE ON TWO OCCASSIONS.THIS DID NOT WORK EITHER.WE SPENT THE LAST TWO WEEKS GETTING BACK OUR REFUND FOR THE FEES WE PAID THE MORTGAGE BROKER OVER THE LAST 10 WEEKS.IN DOING SO WE FOUND THE PHONES AT THE ESTATE AGENT IN WIDNES THEY WOULD NOT ANSWER THE PHONES, AND THEY WOULD LET THE PHONES RING FOR OVER AN HOUR.ON RINGING THE SAME OFFICE IN THE SAME AFTERNOON WE RECEIVE RUDENESS FROM ONE FEMALE MEMBER OF STAFF, WHO HAD NO OFFICE SKILLS.THEN WE RECEIVE RUDENESS FROM ANOTHER MALE MEMBER OF STAFF, SHORTLY AFTERWARDS THIS.THEN TODAY WE AGAIN RECEIVE RUDENESS ALL OVER AGAIN.IT COMES DOWN TO CUSTOMER SERVICE, WHICH THERE WAS NONE AT ALL.WE WOULD NOT USE REEDS RAINS, TO BUY, SELL OR ACQUIRE A MORTGAGE AT ALL.THE PARTING WORDS FROM US DO NOT USE REEDS RAINS IN WIDNES, CHESHIRE.FOR WHEN THE MANAGER IS AWAY THEY GIVE NO CUSTOMER SERVICE AT ALL, BESIDES THEY DO NOT ANSWER THE PHONES.THEY ALSO HAVE HABIT OF TRYING TO DETERMINE WHAT YOUR COMPLAINT IS ABOUT, BEFORE ACTUALLY DEALING WITH THE COMPLAINT IN A PROPER MANNER.THEY ARE SO CONCERNED ON HOW THEY ARE BEING JUDGED RIGHT NOW.AS THE CUSTOMER SERIVCE LEVEL WAS SO DISGRACEFUL OF THE LAST YEAR AND 48 HOURS.THEY DO NOT GIVE OUT INFORMATION FREELY, THEY DO NOT ASK HOW THEY CAN HELP EITHER?SO WE ARE GLAD WE ARE NO LONGER DOING BUSINESS WITH REEDS RAINS OF WIDNES, CHESHIRE.PLEASE NOTE IF YOU ARE INTENDING TO SELL, OR BUY ETC WITH REEDS RAINS OF WIDNES, CHESHIRE, PLEASE DO NOT GO ELSE WHERE CHOOSE ANOTHER ESTATE AGENCY AND YOU WILL FIND YOU GET A BETTER CUSTOMER SERVICE LEVEL FROM ANOTHER ESTATE AGENCY ALL TOGETHER.THEY DO NOT APPOLOGISE, OR SAY SORRY FOR THEIR RUDE BEHAVIOUR EITHER.THIS IS EVEN WHEN THEIR MORTGAGE BROKER HAS THE NERVE TO SEND US THE CUSTOMER A VERY ABRUPT AND RUDE EMAIL, ALL BECAUSE WE HAD ACHIEVED TO GET BACK OUR REFUND FOR THE TWO MORTGAGE APPLICATIONS THAT CAME TO NOTHING.IF THE MORTGAGE APPLICATIONS HAD BEEN DONE CORRECTLY IN THE FIRST PLACE, THEN WE WOULD HAVE GOT THE MORTGAGE AND WE WOULD HAVE MOVED HOUSE BY NOW.INSTEAD WE HAD TO FIND ANOTHER ESTATE AGENCY TO SELL OUR HOUSE, AND THEN ANOTHER MORTGAGE BROKER IN THE LAST WEEK.ALL THIS DELAY, DISTRESS AND STRESS THAT REEDS RAINS CAUSED WAS ALL COMPLETELY UNECESSARY, AND UNPROFESSIONAL.OH YES, WE ARE FOLLOWING THROUGH WITH A COMPLAINT WITH THE MANAGER CONCERNED AS WELL.OUR FINAL WORDS, WHEN YOU ARE CUSTOMER OF ANY ESTATE AGENCY IT DOES NOT GIVE COMPLETE GO AHEAD INSTRUCTIONS THAT THIS ESTAE AGENT CAN JUST BE COMPLETELY RUDE ALL THE WAY THROUGHA VERY ANNOYED CUSTOMER.
Thank you for taking the time to leave a review as any feedback is much appreciated. We are aware that your issue is being looked into and the correct department will handle this from now. Kind regards,Reeds Rains
5/5
TrustpilotErica Collins and Reeds Rains were…
Erica Collins and Reeds Rains were amazing from beginning to end of the process from booking the viewing to moving in. Making the whole rental process completely hassle free. Can’t rate them highly enough!
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
TrustpilotSt Helens Branch
St Helens BranchRecently purchased a property. The service we received was fantastic from beginning to end. Staff are always friendly, helpful and professional. Excellent experience all round
5/5
TrustpilotSalford quays
Been a landlord here for 5 years great quality service provided! Excellent.Also Ive just sold the same property with the company. Initially Todd used his excellent local knowledge and experience and gave me a realistic valuation and marketing advice. After they had found a buyer Averil was brilliant, she keep the chain intact. She chased solicitors and kept in constant communication with all parties throughout. A top quality estate agent!
1/5
TrustpilotMajor maintenance issues
Rented a property through Craig Wheeler at Reeds Rains Didsbury. The initial service seemed smooth. However, since moving into the flat, we have encountered major issues. After 6 days of living in the flat, and various phone calls to the maintenance department, we have only now been told that various contractors have previously visited the flat and been unable to solve the issue of no hot water from bathroom or kitchen taps. We were not told this at any point during the viewing, or moving in process, and have now been left with a 12 month contract on a flat with seemingly no access to hot water in either the kitchen or bathroom.
Hi Tom - We are very sorry to read your review, we are aware that our maintenance team is dealing with the situation and that you are in contact with our Didsbury branch to resolve this.Kind regards,Reeds Rains
5/5
TrustpilotWe bought our first home through reeds…
We bought our first home through reeds rains they were always very helpful with any of our concerns and responded quickly which made the whole process very easy :)
5/5
TrustpilotExcellent service
Excellent service received from Tom and all of the staff. Communication and feedback was very good. I would definitely recommend using Reeds Rains Rhyl.
1/5
TrustpilotAvoid like the plague! They break the law!
I would beg anyone who is considering to rent or let their property with Reeds Rains to find another agent! Please please please avoid like the plague! Entering a property without permission or consent is illegal but in the eyes of Reeds rains, it’s just a normal day in the office! I would rather sleep in a box on the motorway than ever use this company again!!!! Please avoid!
Hi Katrina,I'm sorry you have not been pleased with the service you've received from Reeds Rains, customer service is of paramount importance to us. All charges for repairs at the end of tenancy are agreed or arbitrated through the government scheme to help bring the property back to a suitable condition. We have been in contact about the issues you have raised and are dealing with this internally. We are very sorry for the inconvenience caused, if you would like to discuss anything else further please contact me on: BlackpoolHighfield@Reedsrains.co.ukKind regards,Reeds Rains
5/5
TrustpilotThe st.Helens
The st.Helens. branch This agencie is so well organised and will explain to you everything u need to know when trying to rent a house they have spot on knowledge of the area and are super helpful when looking for a house. The agent that helped me with everything was eleanor smith she helped me find a house after i told her about our struggle finding one that allowed us to have our dogs and we manged to find and secure one within the same week such an amazing agent.
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,251 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,074.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
