Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 5/5

Trustpilot

Cannot fault Reeds at all

This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.

Georgia · 26 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great customer service

Alison worked really hard to sell our house for us, she was great at communication and always upbeat and positive. Even better she got us the asking price! Great service, wouldn’t hesitate to recommend them.

Julie · 26 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

I have been most impressed with Zoe Panicca and her attention to detail, quick response time and her diligence. She has been thoroughly professional at all times. My job involves interviewing potential employees and I know what I look for in people that will add value to a business. Zoe is without doubt someone who adds great value to YourMove, primarily because she builds good relationships with clients. I have been most impressed. Well done YourMove and Zoe.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 25 August 2021 · Your Move Darlington

★★★★★ 5/5

Trustpilot

Lisa is a star

Hi. Great work from Lisa Collins at the Grimsby branch of Reeds Rains. Lisa really went beyond the expected work scope to make sure we were accommodated. Thanks for the great service.

Wes · 25 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Becky at Reed Raines helped progress our purchase and was always there to chase-up the seller when necessary.PositiveResponsiveness, Professionalism

Susan · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Becky and her team provided a great service all round from initial enquiry through to completion. I would highly recommend you use them for buying or selling your property.PositiveResponsiveness, Quality, Professionalism, Value

Martin · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Becky was very knowledgable and she really listened to us. We felt from the off that we would be dealt with efficiently and honestly. Although at the present time we were unable to proceed with our sale, as soon as another suitable property becomes available we shall be contacting Becky.PositiveProfessionalism

Elaine · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Rebecca Lenaghan has overseen the sale of my property in the most professional way anyone could ever wish for. Her enthusiasm and attention to detail has been exemplary, and I was given the best advice in what is traditionally a stressful experience. I can only thank her personally, and also her team for simply being the best. I would recommend anyone who is considering selling their property to speak with her, as I believe the advice you receive will be first classPositiveResponsiveness, Quality, Professionalism, Value

Geoffrey · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

I needed a reputable and professional estate agents in Scarborough so I contacted Reeds Rains and spoke to Alex about letting my Flat through them on a fully managed service. I would very highly recommend them as they are very efficient professional and very friendly. They outlined what services they offer and was happy to get all the necessary information and I am extremely satisfied of the service. When the Flat went up on the market for rent, Molly and Alex was very helpful in the whole process. Would recommend to anybody looking for the extra special service with friendliness, Thankyou Alex and MollyPositiveResponsiveness, Quality, Professionalism, Value

Richard · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

Reeds Rains were the most enthusiastic of the agents I spoke to before deciding to appoint them to sell my property. Becky has been excellent throughout the process, keeping me up to date with proceedings, and speeding up all parties as necessary when things began to slow down! No hesitation in recommending their services.PositiveResponsiveness, Quality, Professionalism, Value

Tim · 25 August 2021 · Reeds Rains, Scarborough

★★★★★ 5/5

Google

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 25 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 5/5

Google

My husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham City

★★★★★ 1/5

Trustpilot

Landlords in Liverpool Beware!

Landlords Beware!Steer clear of this letting agency in Liverpool. There has been a steady decline in service and leadership at this company over the past 10 years. Expect to never receive a call back or an answer to emails unless it’s to re-market the property. The standard of tenant searching has progressively reduced, culminating in the previous tenants smoking within the property and leaving the furnished property in such a state as to require a complete refurb including fixtures and fittings. The rental has steadily decreased over the years, but expenditure on the same issues are reoccurring on a regular basis. Reed Rains do not manage the property, they merely take the rent. I am struggling to find any positives for this Company, just don’t make the same mistake I did and stay with them when in all reality, I should have left them 5 years ago when the standards and leadership at the Company rapidly declined.

Francis · 24 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Wonderful service

Wonderful service, Alaysha and the entire Reeds Rains team were always available to help me find the new home for rent and assisted me throughout all the process. Thanks a lot!

TheAB · 21 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Just bought a property through Reeds…

Just bought a property through Reeds Rains Didsbury branch. Emily was really helpful and friendly, and kept us updated. Would definitely recommend them.

Holly · 20 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 4/5

Trustpilot

The staff are very friendly and helpful…

The staff are very friendly and helpful and keep you in the loop as to what's going on regarding people's interest in your property.

Kristina · 18 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

the quality of service offered by all…

the quality of service offered by all the girls at the guisbrough branch. has been outstanding cathy ruth shaun and zeeta really go the extra mile and we will miss their friendly but professional chats. we have bought and sold many houses and never experienced such efficiency and warmth. we strongly recommend their expertise to any one . a big thank you from doug and vicki at saltburn

Douglas · 17 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

We have used Reeds Rains services for…

We have used Reeds Rains services for both property lettings and sales. We have been consistently impressed by their enthusiasm and efficiency. Highly recommended.

Mr · 16 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Service received was professional

Service received was professional, efficient and friendly. Would definitely recommend.

Anonymous · 16 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Used Reeds Rains Congleton branch as lettings agent

Used Reeds Rains Congleton branch as lettings agent (first time landlord). They have been absolutely abysmal. Impossible to get someone to call you back or answer emails. Don't explain anything and just send random forms or documents with no cover email or explanation and then a really rude follow up email asking why you haven't signed and returned yet. Also caught the person showing prospective tenants around my property being incredibly rude about me and telling them private details about my work and travel - this could enable anyone scoping out the property to return and actually burgle the place. Plus it is just incredibly unprofessional. The branch also placed tenants without telling us anything about which tenants they were considering even though the only referenced one of the tenants (it was a couple) and when I complained told me I had signed a form allowing them to act for me and they could put anyone in and didn't have to let me know anything beforehand. Second month in the tenants have already missed a rent payment. Avoid at all costs!

Albert · 15 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Yell

Great service

Bekky was really friendly and helpful when she came to valuate our house. She was professional, explained everything thoroughly and gave us lots of brilliant advice. She was prompt to return phone calls and emails. Would highly recommend.

JulietteK-6 · 14 August 2021 · Reeds Rains, Scarborough

★★★★★ 1/5

Trustpilot

Reeds rains...,....lie lie lie

My mum is selling her house with reeds n rains .uk 3 wks on they still haven't but her house online my sister n mum keep phoning emailing to reeds rains just keep saying it be on today or they having problem with the it dept and there is no sign outside house.

Paula · 12 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Liverpool office is a disgrace

Liverpool office is a disgrace. Don’t return calls, ignore emails. Tell you lie after lie When you chase them up the person you originally spoke to is convenient off sick, ask to speak to the manager and they are convenient not in the office either. Staff are just rude every member of staff. Actually told me someone had left yet I seen them in the office the following week. They are a joke and you feel like they just sit there thinking of ways to upset people just horrible.

Kieran · 12 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Will update complaint progress.

Did not see me or try to contact me for a viewing appointment when I was parked outside for an hour. Proven by the tenant and car tracker to have been there twenty minutes prior to appointment and forty after. Initially told (not a direct quote) 'It's one of those things, nothing we can do about it'.In advance, produced an extensive document and proposal for the owner to decide whether or not my circumstances made me eligible to even apply for the tenancy. Not read or passed on by Alistair in the Chesterfield office, who over the phone was clearly reading my script for the first time. Potential wasted time, travel, other opportunities and costs.Complaint lodged, (they are members of the The Property Ombudsman service)At this point I cannot recommend a landlord or tenant to trust the level of their competence in applying customer services.Will update complaint progress.UPDATEReeds Rains asking me for personal information and more details of the case via TrustPilot. Do they have so many formal complaints in one day at Chesterfield that they cannot keep track of them?

Johninkelham · 11 August 2021 · Your Move & Reeds Rains Rogers Stewart Durham