Trusted Agent profile · North Yorkshire and East Yorkshire
Verified
★★★★★
4,633 reviews across 11 offices and 4 platforms
Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.
2,501
Reviews on Google
All 11 offices
29
Reviews on Facebook
All 11 offices
9
Reviews on Yell
All 11 offices
2,094
Reviews on Trustpilot
Business-wide
Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery professional and helpful. Highly recommended. Thanks very much to everyone for all your hard work on the renting side and also the sale. A breath of fresh air these days. An extra special thanks to Chris, the manager for all her help and support. :-)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMany thanks to everyone at the Middlesbrough branch. The video tour they produced for the sale of our property was really impressive. Everyone worked hard to keep in touch during these difficult times. Special thanks to Chris Newell the branch manager who made many sensible suggestions and worked hard to ensure our sale completed.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMy husband rented an apartment with your services exactly a week ago and was asked to pay 6months rents upfront against the norm of a monthly payment just because he does not have any reference. After paying that much, most of the appliances in the house is not working, no one has come to give him a tour on how to operate the appliances in the house. A good number of the bulb in the house is dead, he has sent a mail to that effect backing it up with pictures along with the checklist but he has not be replied or the problem fix. The staff are very unprofessional with zero customer service and interpersonal relationship. I won’t recommend their services to anyone especially first timers or visitors in the UK because they are just concerned about their money and not the satisfaction of their customers.
5/5
GoogleI sold my home within 6 days. I cannot praise Christine Newell enough for helping every step of the way. She's always at hand to help with the process right through to completion. Reeds rains estate agents are by far the best when it comes to selling your home. Thank you so very much ChrisPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would definitely recommend Reeds Rains, Middlesbrough. The staff were fantastic & very professional as I had a complicated sale. Branch manager Chris was especially great. She was nothing but helpful to me throughout. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleApart from loving my apartment, the good customer service I received from Catherine the secretary is Amazing. Thank you for all your patience. I will always refer people to Reeds Rains because they are 100% reliable and they have your interest at heart.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter previously dealing with a couple of Estate Agents and receiving poor service and advice, I decided to invite Reeds Rains, Acklam, Middlesbrough to give a valuation on my current property I am wanting to sell. A guy called Elliot from Acklam branch came to see me. He was a breath of fresh air! Despite the fact that he looked fairly young, he was extremely personable, professional, and very knowledgeable. I explained my gripes about previous agents I'd dealt with and he reassured me on the way Reeds Rains operated making me feel really confident that first and foremost, he and all at Reeds Rains, had my best interests at heart. I had no reservations and instructed them to list my property asap. Apart from all that, their fees were also really competitive!!PositiveProfessionalism
5/5
GoogleReeds Rains have been fantastic in supporting us through the sale of our parents house. Nothing was too much trouble, they just got on with the job and kept us informed along the way. The property was sold really quickly. A special thank you to Catherine for her help and support. We would strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotCan’t thank the staff in the St Helens…
Can’t thank the staff in the St Helens branch enough. It was my first time using an agent to rent out my property. They kept me informed throughout the process, and the whole thing was stress free. Thanks again, i will definitely recommend in future!
5/5
TrustpilotAmazing customer service skills
Amazing customer service skills, cannot thank Ellie and Callum enough for the time and effort they have put into helping us, can’t recommend enough
5/5
TrustpilotTony Singh at the Cheadle Branch
Tony Singh at the Cheadle, Stockport branch has been amazing! Viewed a property, not even 24 hrs later he got me accepted by the landlord and all documentation sent over to apply! Fingers crossed everything goes smoothly. Thanks !
5/5
TrustpilotEllie has been very helpful and gone…
Ellie has been very helpful and gone above and beyond to help me. I appreciate everything you have done! Thanks Ellie
5/5
TrustpilotSale of Hartburn family home
The staff at the Hartburn branch of Reeds Rain were very helpful throughout the selling process. Steve the manager helped us realise the potential of our property and the staff managed the process of accepting the right offer for our home. Andrea and Jessica were always quick to respond to any queries and we felt supported throughout.
1/5
TrustpilotGood luck getting your money back.
We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.
Hello Flavian,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
5/5
TrustpilotBrilliant service from the Leyland…
Brilliant service from the Leyland branch. Such a lovely team! Easy to get hold of, very responsive and efficient. They made the process as smooth and as stress free as possible from beginning to end. Thank you for finding me my dream home, 1 week in and I’m so happy.
5/5
TrustpilotBrilliant service from Dawn at Reeds…
Brilliant service from Dawn at Reeds Rains in Burnley. Dawn sold my house straight away with the first viewing and made the whole process seamless. She chased the solicitors at both sides for me to ensure a quick completion. In addition, to selling my property she also found me a great rented property while waiting for my new house to be built. Dawn has done an amazing job start to finish and I would highly recommend using her in particular and of course Reeds Rains.
5/5
TrustpilotBrilliant service from reeds rains…
Brilliant service from reeds rains helped us the whole way we had a few issues with our solicitors and a bit of a prolonged waiting time to get everything sorted but reeds rains kept in contact at all times and answered any questions we had overall would recommend to anyone
5/5
TrustpilotGreat work Reeds Rains, Holmes Chapel Branch!
Anthony, Tim and the team at Reeds Rains, Holmes Chapel looked after me and the sale of my property from start to finish in a professional, helpful and friendly manner. Despite some bad luck with two potential buyers pulling out, the guys at Reeds Rains were both reactive and proactive to the situation.Their advice kept me positive and a sale was achieved. I’d recommend them to any vendor. Thank you.
5/5
TrustpilotSalford Quays
Excellent service from Reeds Rains Salford Quays. The whole team was friendly and helpful throughout the selling process. Would recommend them to anyone looking to sell.
5/5
TrustpilotMiddlesbrough
Very helpful and extremely knowledgeable.Fantastic service from all of the staff
1/5
TrustpilotDisgusting, No Professionalism
The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!
Hello Sasha,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: Antonia.Bowler@lslps.co.uk. I will be happy to investigate the matter further.Kind regards,Antonia Bowler, Marketing Assistant
5/5
TrustpilotEverything was done quickly…
Everything was done quickly professionally great team there helped out on everything I ask 5 star especially Jessica and DominicThank you so muchScott
5/5
TrustpilotMany thanks to the Pemberton branch of…
Many thanks to the Pemberton branch of the Reeds Rains team, especially Jemma, Nicky, Emma and Alan (the sales person who dealt with the viewings on our property). Their professionalism, knowledge and help shone through from our first meetings. From five viewings of the house four offers were made on the same day and this resulted with an offer being accepted within one day! Whenever making a telephone call to their office you can always guarantee a friendly and helpful reception.
5/5
TrustpilotThis company delt with the seller we…
This company delt with the seller we were buying the house off, but also kept us updated with what was going on, on top of all of that the staff are lovely people l had the pleasure of meeting them the other day very helpful and friendly and I would recommend them to anybody
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Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.
EA Masters winners in three years, the group and its branches: 2021, 2022, 2025.
EA Masters by year, 2021 to 20252025 1 Gold EA Masters 2025 winners
2022 7 Gold across seven branches EA Masters 2022 winners
2021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Send Reeds Rains, a message.
Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.
The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:
Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.
