Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

★★★★★ 1/5

Google

We had a very disappointing experience with this estate agents. We put an offer in on a house which was accepted immediately. We had already explained to the property owners and the estate agents themselves that we needed to get our house sold and were reassured they were totally fine with that and there was no rush. We were told to celebrate! We made the effort to go in to Durham the next day, on their instruction to drop off our ID and have a chat and were again reassured. A few days later I had a phone call from Charlene regarding our house situation, and she seemed confused that we needed to sell our property. I explained again and thought nothing of it. Later that afternoon I got a text from the SELLER not the estate agent to tell us they had to pull out of the sale due to trying to evade having to pay the stamp duty on their new property, so they needed to sell to someone who was proceedable immediately. We were absolutely crushed and confused. Very unprofessional of Charlene/Reeds Rains to not call me directly to explain this and instead left it up to the sellers themselves which is massively unfair. We never received any further information. Funnily, we sold our house within a matter of days but they'd already offered it to someone else. The whole interaction was stressful, unprofessional and cruel and thankfully we never had to work with this branch again.NegativeResponsiveness, Professionalism

Kate · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

From the social distanced valuation visit, at which a realistic valuation was given, through production of sellers pack and brochure to providing a closing meter reading, the service from Reed Rains in selling our property has been excellent. We were very well informed of the various sales options, including modern auction. The facility to drop off keys and documents at a partner agency near where we now live was much appreciated while trying to minimise travel. All along the way, the team kept us updated on progress. Many thanks to Gem, Lucy, Lauren and colleagues for their very professional and friendly service.PositiveResponsiveness, Quality, Professionalism, Value

Elaine · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

New tenants at a Reeds Rains managed property and the whole experience so far has been so much better than we've had before as renters. Hannah and Jasmin have been so helpful and friendly throughout, making sure the property is perfect for us and keeping us updated at every stage. Can't thank them enough and would definitely recommendPositiveResponsiveness, Professionalism

Hannah · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

My husband and I very recently bought a new home with Reeds Rains and we absolutely cannot fault their service at all. All of the staff, especially Gemma, were extremely helpful and could not do enough to assist us and the sellers to get the transaction through smoothly and efficiently. At all times they were easily reachable and had time to assist us, and passed messages between us and the sellers quickly and accurately. Many thanks again from both of us for such a great job.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

I have been with Reeds Rains for many…

I have been with Reeds Rains for many years and can only praise them for the good work they have done for me.....On the lettings side I have had unbelievable help from Steph who has gone above and beyond to help me with any problems which I have encountered and is still helping me with arranging contractors to do certain really urgent work for me. Thanks you.....GRAHAM .A VERY HAPPY CUSTOMER

Graham · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Bamber Bridge

I recently sold a Tenanted property through Reeds Rains Bamber Bridge.Not an easy sale to conduct as the Tenant was staying in place, Alison never gave up and eventually found the perfect purchaser to take the house and tenant, great communicator and very professional throughout.I will be going back with a second sale shortly for Alison to deal with.

Neal · 8 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

We recently bought our house through Reeds Rains Bamber Bridge.

We recently bought our house through Reeds Rains Bamber Bridge and had the amazing Alison help us from the very start and right until we collected the keys. Alison was extremely helpful and was always on the other end of the phone for any advice or if we needed to go to the house again. As we were reaching completion she was on the ball and in discussion with the seller, solicitors as well as me and my partner to ensure we completed on the agreed date. She really took us under her wing as we were first time buyers and didn't have much of a clue so we were very grateful to have her throughout the process.

Aimee · 8 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Good customer service and patience

Zoe and Ellie at the St Helens branch has been of great help to me. Zoe was quick in asking for permission from the landlord, dealt with all my enquirers and persistent phone calls just to help get my rented property. It ha s been a stressful journey for me but as soon as I met Reed rains everything has been smoothly. Ellie on the other hand, made sure everything was settled and acted on swiftly and accordingly. In all. I will like to thank all the team in Reed rains both in Nottingham and St Helens.I will 100% recommend them.

Miriam · 5 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Halifax

Emily was fantastic throughout the whole process, she was friendly and professional throughout and was able to find out answers to any of our questions in a timely fashion. Emily was able to keep us up to date with the purchase of our recent property and chase the solicitors on both sides which helped considerably especially when our solicitor sent the details through to a wrong email address at the firm. Having a person who we could trust and pass the information onto the sellers and relay back with helped through the whole process and sped things up as much as possible. Would definitely recommend using them to anyone else and in particular Emily.

Robert · 5 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Fantastic service

Alison and Donna at Reeds Rains, Bamber Bridge have been amazing from the start. firstly when I met them at my brother's house without the keys!! Right through to today, completion day. I hadn't sold/bought a property before and Alison has been brilliant talking me through the process and has been in touch the whole way through. Honestly I don't think she could have done any more. Huge recommendation from a property newbie!

Tara · 4 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Committed to service delivery 5*****

Thanks to ReedsRains letting Agents in Chorley, Leyland and especially BamberBridge I have enjoyed exceptional standards of service with the management of my portfolio and at this time would like to give particular mention to Katie Bonar who has seamlessly continued to maintain such high standards since taking over from her predecessor at that office

Chris · 3 November 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Recently leased a house in Glossop via…

Recently leased a house in Glossop via Carolyne at the Glossop Branch. Carolyne was extremely professional, approachable and understanding to my needs and personal situation. Overall an excellent service provided by Carolyne and I wouldn’t hesitate to recommend this Estate Agent.

Lyndsey · 31 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Recently moved into a new property with…

Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!

Farrah · 30 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Widnes

Stephen from Reeds Rains Widnes helped me move into my rental property within 2 weeks. He was very efficient and helpful, can't recommend enough!

Sergiu · 29 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Thank you Adele Coleman

I would like to immensely thank Reeds and Rains agency for the attention they have given me since the beginning of the process of renting my house.However, I must mention Adele Coleman who was extremely polite, friendly, and always available to help me in my process.Adele, YOU ARE THE BEST 😊Thank you VERY MUCH 🙏🏼🙏🏼🙏🏼

Sabrine · 28 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reed Rains - Rhyl

Would definitely recommend the team at Reed Rains in Rhyl. Great communication, and a personal level of attention when dealing with my property sale. Even with the challenges of the pandemic, the team delivered an excellent service, and went the extra mile in ensuring the viewings and sale were completed to the highest standard. Great job.

Mike · 28 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Google

Reeds Rains were recommended to us following a successful, speedy sale of a relatives home. Im pleased to say were received the same great service, I would definitely use Reeds Rains again in the future.PositiveProfessionalism

Deanne · 26 October 2021 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

★★★★★ 5/5

Trustpilot

Adele is a blessing to the CONGLETON BRANCH

I have been letting a few properties out with different agents over the years but my recent property letting in Congleton was the most stress-free and comfortable process I have experienced. Adele took care of the whole process and got everything sorted for me, she came out to the property within a day and I have never met a more bubbly and enthusiastic person. She told me she had only just started at Reeds Rains but I wouldn't have guessed it from her confidence and knowledge. Most agents just want to get in and get out as soon as possible but all we could do was chat about my experiences with my previous lettings and also how Adele is just moving into her new house with her partner.After Adele came round, the Congleton branch kept in touch and updated me on all the applications. I now have some amazing people renting my property and I owe that to them.If you want a stress-free and smooth experience then I wouldn't go to anyone else! Ask for Adele too!

David · 26 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

REEDS RAINS MACCLESFIELD BRANCH

Absolutely fantastic service from the team at Reeds Rains Macc, especially Sue Wood without whom the transaction would simply not have happened! Thank you for going a long way above and beyond what would usually be required in order to get the purchase completed - I really appreciate it.

Sharon · 23 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Claire is an asset to the Wakefield office!

I recently rented a place through the Reeds Rein Wakefield office. I found the process from viewing to signing my contract very smooth thanks to Claire and the helpful team that assisted me. Claire was warm and patient and she responded to my queries promptly.

N · 22 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Reeds Rains Rhyl

Bought a house through Reeds Rains in Rhyl and couldn't of asked for better service. Derry was a massive help from start to finish, highly recommend.

Ryan · 22 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 5/5

Trustpilot

Great expierence with the Bamber Bridge branch

I used the Bamber Bridge branch to sell my home. Everything was explained well prior to it going on the market & the staff dealt with a number of viewing on my behalf. I had an offer in a few days and everything progressed well. All the staff that I dealt with were very friendly and helpful, I would recommend them.

Laura · 21 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham

★★★★★ 1/5

Trustpilot

Avoid the Rawtenstall Branch at all costs

Avoid the Rawtenstall Branch like the plague. Both Sales and Lettings staff are incompetent liars. The stress and losses we have incurred are off the charts. Would be minus stars if that was an option.

Carol · 20 October 2021 · Your Move & Reeds Rains Rogers Stewart Durham