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Your Move & Reeds Rains Rogers Stewart estate agents in Durham, Stockton-on-Tees, Scarborough and 6 more

4.2

★★★★★ Great

4,633 reviews across 11 offices and 4 platforms

reedsrains.co.uk

Your Move & Reeds Rains Rogers Stewart has 11 offices, in Durham, Stockton-on-Tees (two offices), Scarborough, Darlington, Hull, Middlesbrough (two offices), Durham City, Guisborough and Bridlington (North Yorkshire and East Yorkshire). Together they have 4,633 reviews on four platforms, rated 4.2 out of 5 overall.

Google logo

4.7 / 5

2,501

Reviews on Google

All 11 offices

Facebook logo

4.2 / 5

29

Reviews on Facebook

All 11 offices

Yell logo

3.2 / 5

9

Reviews on Yell

All 11 offices

Trustpilot logo

2,094

Reviews on Trustpilot

Business-wide

Our offices

Your Move & Reeds Rains Rogers Stewart's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move & Reeds Rains Rogers Stewart office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

First class service from Amy and all the Team at Reeds Rains Stockton. Friendly, approachable and professional from the start to the finish. I was kept updated at all times and nothing was ever too much trouble. A smooth, hassle free experience. Highly recommend

Jo · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

5/5

Google

We appointed Reeds Rains Stockton to find my parents tenants and this was our first ever experience of renting out. The process from start to finish was very smooth. We were particularly were impressed by the speed and efficiency of their communication. All our queries (quite a few) were addressed and answered immediately and we would highly recommend them if you are looking for an agency to rent your property. Our tenants have moved in today and all has been dealt with very professionally.

M · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Stockton on Tees (Unit 3)

5/5

Google

Really great service and always happy to help if I had any queries or concerns whatsoever - Highly recommended

Gary · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 22 November 2024

Thank you so much we really appreciate your kind words

5/5

Google

Very helpful and friendly, if you're looking for somewhere to live I'd highly recommend this company, we were there on matters not relating to accommodation and they were brilliant

T · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham City

5/5

Google

I am leaving a 5* review on the account of Jasmin, who went above & beyond what was required of her and stayed behind on her workday just to give me the keys. This was much appreciated and allowed us to move in smoothly. Thank you Jasmin!

Christine · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 22 November 2024

we really appreciate your lovely words

1/5

Google

Due to this estate agent I ended up homeless with a child. After splitting with my partner and making them aware of this I told them as I was disabled I needed a letter with jist my name on proving I was the only tenant and howuch the rent was so I could take this to the job centre to be able to claim housing benefit in order to pay my rent. After several phone calls and emails (the nearest office was now 15 miles away after the closure of two local branches and I don't drive) I was still receiving correspondence with mine and my ex partners names on, which made it appear as though he was still living at the property so I couldn't claim housing benefit. This lead to more calls and emails and still nothing until they then wrote to me to say due to the fact I hadn't paid my rent that I had to leave the home my son and I had lived in for two years plus within two months, the date actually being the 23rd of December, two days before Christmas!! The treatment we received was absolutely disgusting. They also emptied belongings out of the house after I requested and was told I could have an extension on the date originally given due to illness and the time of year and they said they would contact me with a date to remove my belongings. I went with a friend to move things and they had taken a LOT of belongings and furniture without contacting me worth hundreds of pounds!

Dark · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 23 January 2024

I apologise if you feel the service you have received has been unsatisfactory, customer service is of paramount importance to the team at Reeds Rains. Unfortunately, I am unable to locate your details on our systems to expand further on your comments, however, as the Lettings Manager at Durham City office I would like to investigate this further, if you would like to contact me directly with further information that will allow me to do so, please do via: Jenny.Gledhill@reedsrains.co.uk. Kind Regards, Jenny Gledhill

1/5

Google

1 star is too kind. We found this amazing house and after so many viewings we thought this was it. Reeds and Rains are unprofessional to say the least. We were completely disappointed with them after how they handled us. We did what everybody does, once we saw the house we instantly called them and this is how it went: 1st call: Hello? Yes sorry the person (can’t remember her name) handling that specific house is out at the moment. Leave us your details we’ll call you back. We never got a call back. No worries people forget it’s alright we’ll call again. 2nd call: Hello? Oh yes I remember well that person is not in again (really?). There will be an online viewing don’t worry we will contact you. A week and no call back. 3rd call: Yes? Oh that house? Sorry someone took it of the market (what the actual hell?). At this point we told them to keep us in mind for future houses. She replied yes yes and hang up. Seriously is this how they handle people? Completely disappointing and we will never use Reeds and Rains bad and unprofessional. I guess if you know a friend of a friend you get the house you want. Good luck with them though I suggest you avoid them.

Steve · 23 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham City

Agent replied · 23 January 2024

Hello Steve, I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email: Durham@reedsrains.co.uk or call: 0191 384 1222 as we would like to discuss your review further so we can improve our services in the future. Kind regards, Jenny Gledhill, Lettings Manager, Reeds Rains Durham

5/5

Trustpilot

Chorley Office Reeds Rains

We recently sold a property with Reeds Rains Chorley officeThey were the second agent we went with and I started off feeling I would be as disillusioned as I was with the first company but I was wrongRoy who dealt with us from start to finish was excellent in the fact he actually rung when he said he would updated you when he said he would chased matters up on time liaised with other parties spoke to you as if he actually gave a dam In todays market where you get used to second rate service it was refreshing and rare to get such amazing professionalism Well done Reeds Rains keep hold of Roy you’re lucky to have himDeborah

Family · 22 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

Reeds rains wrexham bad experience

Reeds rains wrexham, overall not a pleasant experience dealing with Simon. Travelled a long way to view a property, submitted two offers with no response, no willingness to negotiate on our behalf with the vendor. Recieved a voice mail to say property sold to a cash buyer who's offered considerably more (it wasn't, 5k more) then said 'ideal really'. Not what you want to hear when you think you have found your dream property. Both me and my partner found him rude and obnoxious on the phone. I'd go as far to say I would actively avoid purchasing a property listed by reeds rains Wrexham.

Thomas · 19 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello Thomas,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains

5/5

Trustpilot

Reeds Rains has been looking after my…

Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.

Samer · 18 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Great service as usual from Reeds Rains…

Great service as usual from Reeds Rains St Helens. I have used them as my primary letting agent for the last 3 years and couldn't recommend highly enough. Particularly excellent service from Ellie recently when it came to finding and moving a new tenant in.

Gareth · 17 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Just used Reed Rains to re let flat in Acomb

Just used Reed Rains to re let a property in Acomb and the service was Brilliant. In particular Alex Simpson ensured that not only did we find good tenants but also had an effortless transition from previous letting agents. He was extremely prompt, courteous, professional and made sure that both we and the tenants were happy. Felt like we were in safe hands. Cannot recommend Reed Rains Acomb enough.

Zahra · 17 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

excellent service

Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.

John · 16 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

Great service with patience and a welcome sense of humour!

I sold my parents' property in Sheffield with Reeds Rains Dinnington. I dealt with Carly, Andrea, but primary Elizabeth March as my personal contact. The sale was not straightforward, but at all times Liz was courteous, fair to both parties and had an all-important sense of humour. She and they are a credit to the company and deserve tremendous praise and thanks.

Paul · 14 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

5/5

Trustpilot

The letting team were excellent in…

The letting team were excellent in ensuring the property was managed and let quickly and efficiently. A big thank you to Kyle who worked tirelessly in his effort to make sure tenants transition was smooth and with excellent communication would highly recommend.

Yas · 13 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

Chorley Ignore your emails

Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.

J · 13 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains

5/5

Trustpilot

Lettings Team Wakefield

Reeds Rains Wakefield manages our property which required re-letting following a tenant vacating the property.Claire and Sam provided a friendly, professional and efficient service - arranging for the property to be decorated throughout and re-let within days of the tenant leaving. Thank you Team Wakefield

Zoë · 12 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

1/5

Trustpilot

Booked a viewing and agent did not even…

Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service

Customer · 12 January 2022 · Your Move & Reeds Rains Rogers Stewart Durham

Agent replied · 23 October 2024

Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Your Move & Reeds Rains Rogers Stewart and its branches won awards at EA Masters in three years, most recently 2025.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move & Reeds Rains Rogers Stewart

Which Your Move & Reeds Rains Rogers Stewart office has the most reviews?

Durham has the most, with 2,248 reviews rated 3.8 out of 5, followed by Stockton-on-Tees (11 Silver Street) with 2,071.

Where are the Your Move & Reeds Rains Rogers Stewart offices?

The 11 Your Move & Reeds Rains Rogers Stewart offices, by town:

Has Your Move & Reeds Rains Rogers Stewart won any awards?

Yes. At EA Masters 2025 its branches won 1 Gold award. The group and its branches have also won 8 other industry awards since 2021.

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