Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFirst home
When having a look for a first time home, me & my partner were a bit lost, trying to think of what all our outgoings, new build or old build & were I would stand with gaining a new job, We were put through to Peter & he made us so comfortable straight away and went through everything step by step and spent time making sure we would know everything before buying a house. What should we do and what shouldn’t we do. Eg what’s negative to a bank on a bank statement/ credit cards ect, He made sure we understood and how to improve this to get more lenders to accept, Peter made sure we understood that not many banks would lend as I had a career change and once my probation period is over I would have a lot more chance. We have decided to wait abit longer and get back in touch with Peter when we are ready to buy, hopefully end of summer. We didn’t feel pushed or rushed, & he advised us if we saved a bit more the price of our house can increase so we would have more choice, overall Peter was super helpful, and we can’t wait to work with him, and for him to help us buy our first home come this autumn 😊Thanks Larisse
Larissa · 20 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotAlison Whiteside Super Agent!
The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX
JM · 19 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotStunning Service from Bamber Bridge!
The team at Bamber Bridge have been exceptional - the work that Donna Hargreaves has put in over the last few months has been incredible, special mention to her and also Alison Whiteside - thanks to them, I have the home that I wanted, and I couldn’t be more grateful!
Tom · 19 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotHighly recommended.
We had to sell my mums house after she passed away suddenly. Jack and Jeremy made an awful experience so much easier. We live 350 miles away and they took care of everything: the viewings, valuation etc and kept me constantly informed. I can't recommended them highly enough. Professional, courteous and very approachable. I found their charges more than fair.
Janey · 18 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotAlison at bamber bridge
Alison at bamber bridge, from start to finish even councillor at some points , Alison has gone above & beyond, we cannot recommend enough , Thank you so much for all your help xx
Tina · 18 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotWe recently had a great experience…
We recently had a great experience purchasing our new home with the ladies at the Bamber Bridge branch. Everyone was extremely helpful and friendly, and made every effort to ensure the purchase moved quickly and smoothly. Alison and Donna in particular were fabulous, and the lady who showed us around the property (who's name unfortunately escapes me) was also lovely to deal with. The ladies here are obviously very caring and passionate about their roles, and I couldn't recommend them highly enough. I might also add that Donna in particular deserves a 'shout out' as although she does not appear to be as visible and front of house as the other ladies, she was the one who put in the majority of the groundwork, and ensured that any concerns were quckly dealt with/resolved, and all the legal arrangements and requirements were completed at the speed of light. Fantastic people to deal with, and as mentioned previously, I could not recommend highly enough. A big thank you to everyone involved.
Gary · 18 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotLauren at the Bamber Bridge Branch
Just a quick note to say thank you to Lauren Riding at the Bamber Bridge Branch for her help with our 2 rental properties we have with Reeds Rains. She has brought back that personal professional touch. Lauren gives 110% to help us out and fix any issues or queries we have. Great to have a "Hi Leon" at the beginning of an email and not just a blank generic email.Once again Lauren, thanks for your personal professional manner.Leon & Wendy
Leon · 16 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotFaultless - St Helens branch
We sold our late Mother’s house in Penketh, Warrington through the St Helens branch and cannot praise the service received enough. We were treated with patience, dignity and excellent communication throughout and had a very seamless experience. Jen has been an absolute superstar all the way through and it really has been a pleasure. Thanks so much for all of the help and support.
AJW · 12 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotMany thanks to David and Elly!
Many thanks to David (Branch Manager) and Elly for all their help with purchasing our house. They were both extremely professional and helpful during the process and were always on hand when we needed them. Fully recommend their services to anyone and look forward to engaging with them again in the future.
Rich · 12 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReeds Rains Holmes Chapel
We had an excellent experience renting a bungalow in Holmes Chapel for 6 months recently through the local Reeds Rains agency. From first to last, we found the welcome, customer service, professionalism and ease of communication to be first class. Just want to say a big thank you to Tallulah-Mae, Oliver, Rose and the whole team for turning a potentially stressful move into a very pleasurable one. We will be recommending your agency to family and friends. Thanks again, Karl, Irina and Misha
Karl · 12 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotLiverpool City centre branch
I just like to say a huge thanks to Su Poland and her staff.Shes very professional but also friendly and approachable nothing is too much trouble. I know through experience with our tennants particularly one I've had to keep asking her about.She gets the job done with the right result at the end too.Alway easy to deal with.Im lucky she is our Property Manager.Recommend her anytime.
Jill · 11 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotREEDS RAINS MACCLESFIELD BRANCH
Just want to say a huge thank you to Sue and all the staff at Reeds Rains Macclesfield.I bought my house via modern method of auction for the very first time. Sue and the staff guided me through this unfamiliar process with support and expertise making it a straightforward and pleasurable experience. I would highly recommend Reeds Rains Macclesfield. Thanks again guysMike
Michael · 11 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReeds Rains in St. Helens/I am sold auction
Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!
Marianne · 10 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
Facebookused them for a tenant finder service, very professional and kept informed of progress throughout!
Lyndsey · 6 May 2022 · Reeds Rains, Guisborough
★★★★★ 5/5
TrustpilotExcellent service, thank you!
Thank you Vicky and team at Pontefract Reeds Rains for managing the sale of our property so well, and working with the other stakeholders to keep things as simple as possible. We really appreciate your support and professionality during this process.
Rachel · 4 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotSuperb Service
From our first initial meeting with Myles and viewings carried out by Kaz and Laura, everyone of them were professional, friendly and on hand whenever we had any questions. They made a sale very quickly and we look forward to completing soon. We would highly recommend this Company
Valerie · 3 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThank you Angela (Woodseats, Sheffield)
Thank you! From start to finish Angela at the Woodseats branch was helpful, communicative and transparent throughout. Buying my first home could have been confusing and complicated but Reed Rains made this feel super easy, answering all my questions and liaising with my solicitor.
Pippa · 2 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThank you so much to the Burnley branch…
Thank you so much to the Burnley branch of Reed's rains. Absolutely amazing. Helped in anyway possible through all our buying process. Special thanks to Rachel. Not moving again but if we did we would definitely use Reed's rains.
Sam · 29 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThank you so much for a swift and…
Thank you so much for a swift and excellent service. Tony you've been wonderful in your correspondence with us, thoroughly explaining how and what needs doing. Friendly and Excellent service throughout 👏. Recommended to friends and family.
Law · 29 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThank you Alison you're a star!
From the moment I arranged to view to the day of completion I have had nothing but a fantastic and positive experience with Reeds Rains Bamber Bridge.Alison Whiteside was very friendly, knowledgeable and very professional throughout. All enquiries were answered immediately and she made the whole process effortless. She is a character and chatty which made me feel 'at home' comfortable and in good hands.Thank you Alison you're amazing.
Mr · 29 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotI would like to thank Ted from Reeds…
I would like to thank Ted from Reeds Rains Acklam branch who showed us round a property in Marton Manor. Ted was really professional and helpful and was very knowledgeable.
Craig · 27 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
Trustpilot***KEEP AWAY***
***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!
SLW · 25 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotAbsolutely amazing,the best estate…
Absolutely amazing,the best estate agents ever,a big shout out to, Jen box,for taking us step by step through selling our property, phoning and texting to explain all the steps,Absolutely stress free,Any body wanting to sell or buy a property, book your appointment right now,no pushy selling,explained all the why's and what if's, 4 days on the marked and SOLD....AMAZINGOnce again thank you.x
Samina · 25 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotHorrible rental experience
Horrible rental experienceRenting a managed property with Reeds Rains has been a horrible experience from start to finish. They took a very long time to fix maintenance issues and even when they did, the issues would come up again in the near future. We had to live in a property which had slugs coming into rooms because of leaks which they took a long time to fix, the boiler didn't work as it should have done. They also made no effort to persuade the landlord to do regular maintenance, including replacing appliances which were very old and worn out. My partner has been dealing with someone on the end of lease team who has a really bad telephone manner. This is a company that appears to be on the side of the renter, until the time comes when you have moved out and they quickly shift to act only on behalf of the landlord and the landlord's interest. What they say on the phone is completely different to how they are on email which makes the process even more difficult. The end of lease team are also VERY slow to reply.We have only ever tried to be great tenants and were exceptionally helpful to Reeds Rains when they were trying to find a tenant to replace us when we moved out. This is soon forgotten when the time comes to leave.The bottom line is this... Improve your post-customer experience and the way you think it is acceptable to speak to people. I can see most of the reviews here are for people buying a property... Beware if you are thinking of renting with them
GDM · 20 April 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
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