Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDissapointing & Unhelpful
Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.
Mrs · 16 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Mrs Hesketh,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotExcellent service
Many many thanks to Olivia at Reeds Rains Hebden Bridge in helping us secure our latest home move, it was a property that we didn't expect to be offered, due to the area and the size of the house, which on both aspects are great, so it was a really pleasant surprise on getting our rented property.From the initial viewing to then liaising with Olivia / Reeds Rains, nothing could have gone smoother, highly recommended.This is the second time we've used the services of Reeds Rains, after we used the Halifax branch back in 2015 to sell our property, of which on that occasion all went well.. won't hesitate again to use again once our tenancy expires in 2023.Thank you Olivia and Reeds Rains.Jody and Tim
Tim · 16 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReeds Rains Manchester are Amazing!
I would like to sincerely thank Reeds Rains most especially Laura Croft for their continuous guidance and unwavering support during the purchase process. Their leadership and dedication to completing the purchase were inspiring to me. I could never have done it without their help. I am in their debt, and I thank them once again.
M · 14 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotFab friendly service always kept us in…
Fab friendly service always kept us in the loop, special thanks to Steven Flanagan who guided us through everything.
Wendy · 11 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotFeeling More Secure
A big THANK YOU to Phil Simpson , from the Burnley branch ,he listened to me twittering on about our concerns , disappointments and insecurities renting our home , he didn't rush us , he checked the house then explained clearly to husband and me what he thought best for us , he would also talk to our landlord which he did then rang us back to let us know what the landlord had said . Since last October we have felt we needed to move , not easy at our age , since Phil rung us we feel we can stay in our home and be happy here . We are so grateful. Mrs C.Pinkney
Christine · 10 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotOver 20 emails sent over the course of…
Over 20 emails sent over the course of 2 months, asking for an update on an ended tenancy, no reply.
Sebastian · 10 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotWould like to thank Luke from Reeds…
Would like to thank Luke from Reeds…I would like to thank Luke from Reeds Rains branch for the house that found us Luke was really professional and helpful and was very knowledgeable.Thank you
Dritan · 8 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
Trustpilotworst service and unpleasant experience
Rating only, no written review.
Silvia · 7 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Silvia,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
★★★★★ 5/5
TrustpilotJust a quick note to thank Liz at…
Just a quick note to thank Liz at Dinnington Office for her professionalism in helping us buy our new home. I would highly recommend Liz and her team.
Lynn · 1 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotThank you Benjamin
Thank you Benjamin for being so understanding and supporting all this time.Thank to you we have a new lovely home!
Thank · 1 June 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotReeds Rains Congleton
I have recently just purchased a house with Reeds Rains Congleton, the service was second to non. No complaints with anything at all! All of the staff was ace and very helpful.
Jake · 31 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotApartment Purchase in Eccles
We recently purchased an apartment in Eccles, via Reeds Rains, Salford Quays. For various reasons (nothing to do with Reeds Rains), the purchase took over 9 months to complete. Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller, when it seemed that both sets of solicitors were just letting things slip. Without her help, I can't help thinking the process would have taken more than 9 months.
Robert · 31 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotReeds Rains Manchester City Center
Reeds Rains Manchester City Center - I have had the worst experience this past month for a letting in Manchester. We were interested in an early offer for an apartment in Manchester, which our friends currently lived in. Sid's tone was extremely rude at all instances I have interacted with him, and he was uninterested to help us at all. We have been lead on for a month, and he was always coming back with news that was never in our favour. As an agent interacting with a potential customer, I would expect proactiveness, which I did not receive at all from Sid. I am extremely disappointed in this entire experience, and felt offended the way he spoke to me.
SS · 31 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Firstly I am sorry you’ve needed to leave this review. I’ve spoken to Sid about this incident and he was keen to apologise if he came across as rude in any way as this wasn’t his intention at any stage. I understand you made an offer on a property that your friends will be vacating shortly, however the landlord decided he felt he could achieve a higher rent than the amount you have offered and therefore he declined your offer after careful consideration. I appreciate it can be frustrating when an offer is not accepted but ultimately it is the landlords decision whether to accept an offer and not ours as the agent. If you wish to discuss the matter further please don’t hesitate to contact me on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards Greg Davies, Senior Branch Manager.
★★★★★ 5/5
TrustpilotREEDS RAINS BURNLEY - DAWN
This was our first experience of Reeds Rains and Dawn in the Burnley branch was fantastic. Great comms and really helpful. She made the process of purchasing our first buy-to-let investment a lot easier. We intend to use their tenant find service as we know we’ll get good service. Thank you!
Rachel · 30 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotAs a property investor
As a property investor, I regularly view houses across the Middlesbrough area. I have never yet felt I have wanted to leave a review but after today’s viewing I wanted to write to praise Ted. Ted showed us around a property yesterday. I was shocked how much knowledge he had of the area and even the street! He was very helpful and approachable and a credit to your team.
Lisa · 29 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotLauren Review
I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .
Gary · 28 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotLauren at Bamberbridge Branch
For over 5 years I have received nothing but excellent service from everyone who works within this team. All have diligently and seamlessly managed my rental property portfolio on my behalf. As proof of the whole teams quality in supporting each other within branch I will particularly mention Lauren who since joining the team, has also smoothly integrated and adopted the same high standards of service practiced by her colleagues, qualities for which I am truly thankful.
Chris · 27 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotI am very satisfied with Elizabeth's…
I am very satisfied with Elizabeth's service, she was a very professional and attentive, I just have to thank you.
Julio · 27 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotExcellent and speedy service
We were in need of placing tenants in our property pretty quickly after a lengthy process after the renovation.Reed Rains followed up with all our questions and concerns promptly and efficiently. They were always on the other end of the phone / email.They have an extremely professional service with viewings; we were always notifyed whenever bookings were taking place.It can be overwhelming to understand the process but everything was explained at each stage and step, with consideration and in depth knowledge of the market.Reed Rains gave us an accurate valuation for the property and did their best to get as close to the original valuation as possible.Highly recommend.
Deborah · 27 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotConsistently professional and great customer focus
I have used Reeds Rains to manage the letting of a property I have owned for a number of years and have always been delighted with the service which all the team provide, under Helen's leadership. When I decided to sell the property I used Reeds Rains for this too and, again, the service was totally professional and consistently excellent from Joe, Lauren and Donna. It's very clear that there is a very strong customer focus combined with a high degree of professionalism within Reeds Rains, or at least in Preston, which makes them a pleasure to deal with.
David · 27 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
Trustpilotemma c of rotherham branch
emma c of rotherham branch WOW she is fantastic answered my questions/concerns regarding my late mums property put my mind at rest i will not hesitate to reccomend her in the future she is a legend many thanks emma
K · 25 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotBrilliant service and very patient with…
Brilliant service and very patient with us
Rosemary · 24 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 5/5
TrustpilotAbsolutely incredible customer service…
Absolutely incredible customer service from the Bamber Bridge branch and Alison was amazing! It was not an easy house sale and she definitely went above and beyond for us! Brilliant team and would highly recommend. Thank-you!
Richard · 23 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
★★★★★ 1/5
TrustpilotToo under resourced to provide a reasonable service
Process started well but then fell apart with no management engagement around issues. A key factor for us at the outset was the ability of the agent to show people around the property. However after just a few weeks the 3 person office was down to just one (manager on two week holiday and one person had quit). Unsurprisingly the office could not function as an agency should. We were given no advance warning of the resourcing squeeze. Further we had very poor communication and follow up around an expression of interest, which died a death during the resource squeeze.
Peter · 21 May 2022 · Your Move & Reeds Rains Rogers Stewart Durham
Agent replied · 23 October 2024
Hello Peter,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
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